Group 1 Ford El Paso

service was fast, kept me informed the whole time, inspection of my vehicle was thorough. Jacob Flores, service advisor, was very friendly, informative, and effecient. inspection of my vehicle was thorough. Jacob Flores, service advisor, was very friendly, informative, and effecient. More

This dealer has always given me top level service. Good work at a reasonable price. Good work at a reasonable price. More

My service advisor Eddie Ruelas has been very professional and helpful every time I have come in and answers all of my questions. Lorenzo Vargas the service manager has made sure that my special professional and helpful every time I have come in and answers all of my questions. Lorenzo Vargas the service manager has made sure that my special needs with my OEM Ford equipment for my travel trailer. We’re taken care of. Tony SALDANA the inventory manager has made sure that I find out everything I need to about my truck whenever I call about a question. They have said a high bar for service. More

Jerrymyles Esmele in service was great and took good care of me. Was able to get my truck serviced within two hours. of me. Was able to get my truck serviced within two hours. More

They found the problem on what my explorer have . and there two problems this make me very happy. and there two problems this make me very happy. More

Excited to join the Ford family with our new Ford Bronco Raptor from Group 1 Ford El Paso! From start to finish, this was the car-buying experience I wish everyone could have. What made the differenc Raptor from Group 1 Ford El Paso! From start to finish, this was the car-buying experience I wish everyone could have. What made the difference? Javy Martinez, my sales professional, set the bar high. His approach was refreshingly pressure-free while demonstrating deep product knowledge. Despite my heavy travel schedule, he consistently answered calls and sent detailed photos whenever I needed them even accommodating my wife's test drive on her own timeline. He went above and beyond on my trade-in negotiations and kept everything moving smoothly. The paperwork? Fast, clear, and transparent. No hidden surprises or pressure to add unnecessary extras. When do you actually see a GM on the floor, listening to customers and removing barriers? Charlie Hassoun does exactly that. After years of dealing with a local Chevy dealership that didn't keep their promises, this hands-on leadership approach was a breath of fresh air. What impressed me most was learning about Group 1's dedication to our military community. I was introduced to them by Army Veteran and EPVRA President Darell Mond, and their commitment to serving those who served is evident in everything they do. If you're looking for a vehicle in El Paso, I highly recommend Group 1 Ford El Paso and specifically ask for Javy Martinez. Their reputation for honest, professional, and customer-focused service is well-earned. Thank you Charlie Hassoun and Javy Martinez for an exceptional experience and for welcoming us to the Ford family! More

Thanks to Jacob Flores made it quick and easy to communicate and and have my vehicle ready communicate and and have my vehicle ready More

Service advisor Marija Howard provided excellent service like always the dealership performance was outstanding great job. like always the dealership performance was outstanding great job. More

They treat you like a boss. Really appreciate the service. Highly recommend this place. K Really appreciate the service. Highly recommend this place. K More

I love working with Group 1 Ford for all my vehicles needs. I have purchased 4 vehicles from them and will continue to come here . Great job. needs. I have purchased 4 vehicles from them and will continue to come here . Great job. More