Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,288 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership
View Awards

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 1,288 reviews

March 31, 2026

I'm so grateful for the employees and service department at Group 1 Ford. I was having a stressful issue with my car and they were professional, kind, and efficient. They took the time to explain the repair More

by shadow98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Apr 04, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 31, 2026

I had to get my car service due to my clutch failing and thankfully my service advisor Marija helped throughout the whole process efficiently and with patience. More

by tescudero1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
Report | Print
Apr 04, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with Marija! Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2026

Thank you, Justin May for the excellent customer service on my Ford bronco oil change and tire rotation. More

by Terryterra13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin May
Report | Print
Mar 28, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to Justin here at Group 1 Ford El Paso! We look forward to your next visit! Take care!

March 27, 2026

Got everything I wanted serviced on my truck and got it done when they promised. More

by Mike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Mar 28, 2026 -

Group 1 Ford El Paso responded

Hello Mike, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2026

great service sales man did a super job found what i wanted and made sure the deal was possibble More

by dlegge3236
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2026

I was attended promptly and professionally when I got there. I had an apt and they took me in right away. More

by manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Mar 28, 2026 -

Group 1 Ford El Paso responded

Hi Manny, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2026

Jesus Rosales was great! !!! The whole service department and work done to my car was excellent. More

by dr_rosale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Report | Print
Mar 28, 2026 -

Group 1 Ford El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 23, 2026

This place always does the best work and if you can get alexis to be you’re service provider just know you’re in good hands! They always find and fix the issues with the vehicles that I bring in fast! More

by AJ Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Mar 25, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 22, 2026

Excelente servicio del asesor Mario Villanueva, lo recomiendo mucho, y el servicio de la agencia tambien es bueno More

by j Avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
Report | Print
Mar 24, 2026 -

Group 1 Ford El Paso responded

Hola, nuestro equipo se esfuerza por brindar una experiencia excelente, y nos alegra saber que así fue durante su visita. Si tiene alguna otra necesidad o pregunta, ¡no dude en contactarnos!

March 21, 2026

They where honest upfront and helped they didn’t pressure to buy but also advised and showed me what where the issues walked me through and even helped with showing what to prioritize and what can wait awhil More

by airigoyen12
Recommend Dealer
Yes
Employees Worked With
Joe mena and another sales person first person you walk through the service door
Report | Print
Mar 24, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
3
...
129