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Group 1 Ford El Paso
El Paso, TX
1,331 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,331 reviews
March 03, 2026
Puntualidad respeto cordial atento asesor excelencia justo a tiempo en pocas iakabras excelente atención y servicio justo a tiempo en pocas iakabras excelente atención y servicio More
by nsalopez16
Employees Worked With
March 01, 2026
I scheduled my appointment to fix three recall items on my vehicle one week qheand and call two days before to confirm and was told that I didn't have an appointment. Fortunately I was able to keep.the or my vehicle one week qheand and call two days before to confirm and was told that I didn't have an appointment. Fortunately I was able to keep.the original appointment made More
by edmontellano72
Employees Worked With
Jessica Sanchez
February 28, 2026
I've never had a problem at this dealership until I met my service adviser Marija Howard. She did not call or communicate with me at all. I had to go out of my way to see what was the status of my car. Whe my service adviser Marija Howard. She did not call or communicate with me at all. I had to go out of my way to see what was the status of my car. When I realized I had to borrow a car she told me last minute. I had to race to the rental place before they closed or else I would be left without a car for the next day. Very inconvenient because I have no other way to get to work. Not only that, she did not let me or the rental place know how long I would be with the rental. I had to again call her and ask. So over all this experience was very upsetting. Not only that when I went to pick up my car she didn't know where she placed my keys and inconvenienced the manager. Very poor work on her behalf. More
by marisolq
Employees Worked With
Marija Howard
February 26, 2026
Excellent experience getting my 2014 f150 raptor taken care of ,fast awesome communication from my service advisor at every stage of dealer service thanks. care of ,fast awesome communication from my service advisor at every stage of dealer service thanks. More
by Review
Employees Worked With
Marija howard
February 24, 2026
Jessica was amazing. She really helped me choose what worked best for my situation. She will now be my permanently service advisor. This dealership has been good to me si She really helped me choose what worked best for my situation. She will now be my permanently service advisor. This dealership has been good to me since I moved to the state of Texas. I've been fortunate enough to buy two new vehicles from your dealership. And I've always been treated well. More
by Travis.cortez@pmiaz.com
Employees Worked With
Jessica from service.
February 19, 2026
This Ford dealer is the best in El Paso Tx. They are professional fast and they delivered They are professional fast and they delivered More
by Razor2666
Employees Worked With
Other Employees :
Chuy service department
February 19, 2026
Excellent service! The service person who worked with me was very professional and very courteous! Thank you for an excellent experience! The service person who worked with me was very professional and very courteous! Thank you for an excellent experience! More
by paycheck4
Employees Worked With
Jessica Sanchez
February 19, 2026
I prefer to take my vehicles to Group 1. I know that I will always be provided with great customer service from the Service Department. I can always count on Jerrymyles to take care of me. I know that I will always be provided with great customer service from the Service Department. I can always count on Jerrymyles to take care of me. More
by Rlomasjr
Employees Worked With
Jerrymyles Esmele
