Back

Group 1 Buick GMC South

Houston, TX

4.6
3,184 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 3,184 reviews

March 14, 2012

This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n More

by djh45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie, Rosie Hernandez
March 13, 2012

take my acadia there for water leak.. they say they fix it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers. More

by bertino0704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't remember .. but i got the paper work
Mar 13, 2012 -

Group 1 Buick GMC South responded

My name Is Parrish Hadley, Director of Sales. I want to apologize about your less than pleasant experience. I would like to speak with you about your visit to ur dealership. Please contact me and lets see what we can get worked out for you. Regards Parrish Hadley 832 250 6134 Beck and Masten Buick GMC

Mar 14, 2012 -

bertino0704 responded

Well.. i was tire of liers so i took my truck to another dealer.. but let me tell u something .. the first time i took my truck to beck and masten.. it was for a noise on the stering wheel. so my truck has extended warranty they charge like 1100 dls to fix it.. got my truck take it back to my house next day the noise still there.. so my wife took the truck back to the dealer.. they say that it was a normal noise.. all acadias has it.. so my wife ask the service guy .. "if this is a normal noise.. Why you chager the warranty 1100 dls to fix it".. the guy din't say nothing.. just " bring the truck tomorrow to take a look at it".. so the second time was the water leak..I pay like 190 .. i dont remember ! next day raine like crazy.. and we saw the water leak againg.. after taht .. i just took the truck to another dealer.. if you want to check my case in you dealer .. my address is 10129 Pillot St. Houston tx 77029 Eduardo Alejandro or my wife Claudia Alejandro.. I will call you later on next week

Mar 14, 2012 -

bertino0704 responded

My appology... I just Make a bad review for the wrong dealer.. the one i was talking about is the one on 45 North... I'm so sorry.. but you have to understand me my situation....

Mar 14, 2012 -

bertino0704 responded

they need to change the names of the dealer that will be the best for everyone

March 11, 2012

My wife's Saturn ignition would not disengage. The "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take More

by scavloes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
March 03, 2012

Was impressed from the minute I stepped on the car lot. All staff were polite, professional and helpful. Didn't feel pressured to make a decision until I could review all aspects of the vehicle I was inter More

by bentley1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby O., Toby Ohnesorge
February 29, 2012

Everytime I go to this dealer for service, I feel like they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car ther More

by spw83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie, Rosie Hernandez
February 29, 2012

My entire experience with Beck & Masten GMC Gulf Freeway was awesome. Wendell really has the knowledge about his products. Two thumbs up Wendell.This purchase was number two and I will sure be back More

by alex_pena2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Willams Jr.
February 28, 2012

Great experience overall. Ricardo Garza and Robert Pfister assisted in every step of the purchase with respect and politeness- from selecting the vehicle to the financing. Great team! Both were very h More

by aguilarmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Garza & Robert Pfister, Ricardo Garza
February 23, 2012

Had a great time buy my new truck. Thanks to my sale person Calvin Pugh. I would give his name out to my friends and family. Eric Castillo More

by Castillo_Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Pugh
February 23, 2012

Very good salesman. Did not like the pressure put on to buy paint sealant, carpet treatment, and extended warranty. Other than that, the experience was good! More

by pbettge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Pugh
February 22, 2012

Our experience was very good due to the great customer service and follow through by Ricardo Garza. He was patient and worked with us until after hours to get the deal done and followed up over the next f More

by 2011acadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Garza, Ricardo Garza
...
316
...