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Grote Automotive - Service Center

Fort Wayne, IN

4.5
40 Reviews
Call Service Center (260) 422-5000

40 Reviews of Grote Automotive - Service Center

Sort by
January 27, 2025

Zach is a pleasure to work with anytime I have to do business with Grote. And the young lady at the service desk is as well. The quality of the service dept is fantastic too. Grote is a business that un More

by lsuel2990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Grote Mitsubishi responded

Thank you for your thoughtful review! We're delighted to hear that Zach and Megan made your experience so positive. Our team strives to provide exceptional service, and we're thrilled to know you appreciate the quality and care from our service department. We'll be sure to share your kind words with them. Thank you for choosing Grote Automotive—we’re always here for you!

January 17, 2025

The repairs took a lot longer than expected, but it was over the holidays, so understood. The car interior was cleaned when returned; exceeding my expectations. Zach has always been very friendly and expla More

by gretmachlan
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Grote Mitsubishi responded

Thank you for sharing your feedback! It’s great to hear that the cleanliness of your car and Zach’s friendly and clear communication exceeded your expectations. We appreciate your understanding regarding the delay during the holiday season and look forward to continuing to serve you in the future!

January 01, 2025

Always good service. Always friendly. Good pricing. Payment plans available if needed. Won’t go to any other spot to work on my jeep☺️ More

by g.denetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Grote Mitsubishi responded

Denetra, Thank you for your loyalty and kind words! We’re so glad to hear that you enjoy our service and pricing. It’s always a pleasure working on your Jeep! 😊🚙 Let us know if you need anything else!

December 26, 2024

They always take great care of your vehicle I was in and out without out much of a wait More

by angiep83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We’re happy to hear that you had a smooth and efficient experience. We look forward to serving you again in the future!

December 23, 2024

Zach and Megan were fantastic. I was able to get my spare tire installed in a timely manner. More

by karenmichelleparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2024 -

Grote Mitsubishi responded

Thank you for sharing your experience! We're glad to hear that Zach and Megan provided fantastic service and got your spare tire installed promptly. We appreciate your feedback and look forward to assisting you again in the future!

December 20, 2024

Thank you for great service and quick response to the check engine light code of engine oil temperature sensor. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Grote Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear that Zach and Megan provided great service and a quick response to address the check engine light issue with your engine oil temperature sensor. We appreciate your trust and support! We look forward to working with you again in the future.

December 20, 2024

Had battery installed on van I bought from them . Wait on van to be done More

by jarbuckle6051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cayler Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Grote Mitsubishi responded

Thank you for the 5-star review! Your kind words and recommendation mean the world to us. Please feel free to contact any of our friendly sales or service professionals if you have any questions or concerns in the future.

December 17, 2024

It was a very pleasant experience! Everyone was professional and very friendly and helpful! Will look forward to our next oil change! More

by bobsuecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Grote Mitsubishi responded

Thank you for the wonderful feedback! We're thrilled to hear Zach and Megan in the service department made your visit pleasant and enjoyable. We pride ourselves on providing professional and friendly service, and we look forward to seeing you again for your next oil change!

December 16, 2024

quick friendly service, very professional, easy to schedule an appointment, great rates for oil changes and maintenance More

by aboldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We're thrilled to hear you had a quick and friendly experience with us. Providing professional service, easy scheduling, and great rates is what we aim for. We look forward to helping you with your next oil change or maintenance appointment!

December 14, 2024

I’m thankful for the Zurich warranty for paid completely for upper and lower oil pan gaskets and new transmission installed. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Grote Mitsubishi responded

Thank you for your positive feedback. We are thrilled to hear your Zurich contract covered all repairs! We look forward to working with you again in the future.

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