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Grote Automotive - Service Center

Fort Wayne, IN

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13 Reviews

13 Reviews of Grote Automotive - Service Center

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November 15, 2024

Setting an appointment for service on my vehicle was easy, Megan is always friendly and helpful. Zach kept me informed of the service while I waited. More

by pennylousaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Grote Mitsubishi responded

Thank you for your kind words, Penny! We're so glad Megan made setting up your appointment easy and that Zach kept you informed throughout the process. Your satisfaction is our priority, and we’re here to help anytime you need us! 😊

November 15, 2024

I really like dealing with the service department here they always give me the best advice and help me keep my cost to a minimum and get me back on the road really appreciate these guys!!! More

by cameronmitchell462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Grote Mitsubishi responded

Thank you for sharing your experience! We're so glad to hear that our service department has been able to provide you with helpful advice and cost-effective solutions to keep you on the road. Your appreciation means a lot to us, and we’re always here to assist you whenever you need. Safe travels!

September 17, 2023

Avoid Shawn Steven's at all costs. He smells of snake oil and cares more about maximizing profits than helping his customers. More

by christian.j.breckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Stevens
Sep 27, 2023 -

Grote Mitsubishi responded

Hi, Christian. Thank you for this feedback. I can assure you we care about our customers first above anything else and this is not the experience we want our customers to have at Grote Automotive. Can you please call and ask for our General Sales Manager, Kris Cossairt so we can learn more to see how this could have been a 5 star experience for you? 260-422-5000

October 25, 2020

Thank you Grote Automotive for your service. We are a family of six who desperately needed a second vehicle. You made our family so happy! More

by Marsha Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Zoda
October 29, 2019

Got a decent deal on a car,however, two months in we are having a multitude of problems. Ignition switch, electrical. Look elsewhere before buying here. Two stars because the staff is nice. More

by Kevikev
Recommend Dealer
No
Employees Worked With
Brett Gunn
April 22, 2018

It was OK little pushie on getting a van I didn't get to pic Can I back out of my deal and wait little longer ? I think its a little too high on the price of the van its way over what I can afford. I can really More

by Jerry422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burns
May 07, 2018 -

Grote Mitsubishi responded

Hi Jerry - we are happy that you were able to provide a second 5 star review. We are glad you were able to have a much better experience.

January 30, 2018

Repair My wife's vehicle had an engine issue, I called up Grote spoke with Patrick because it is still under warranty. Had my wife drop the car off on Friday More

by Bbrown51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Kuhlman, Lee Gillingham
January 22, 2018

great service pretty happy they have a service center near me that knows our family and the cars we have bought. They treat me right and help me with my car. I work More

by M Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Gillingham
January 21, 2018

Treated like Gold I bought my car from Grote about a year ago. We have used Grote’s Service center for this car and our other vehicles. We always deal with Bob and Zach More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cornwell
October 29, 2013

I purchased my vehicle in May it was time for its oil change. I had some other questions besides this needing done. They got me in for my oil change very quickly and answered all of my other questions. T More

by tina2geels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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