Grote Mitsubishi

GROTE MITSUBISHI FORT WAYNE MUST BE GOING BROKE LOST MY BUSINESS FOR LIFE OVER $149 DIAGNOSIS FEE RICKY SALES MANAGER IS NASTY CANT BELIEVE HE TOLD ME THEY JUST CALL AND HAVE GOOGLE REMOVE BAD REVIEWS Boug BUSINESS FOR LIFE OVER $149 DIAGNOSIS FEE RICKY SALES MANAGER IS NASTY CANT BELIEVE HE TOLD ME THEY JUST CALL AND HAVE GOOGLE REMOVE BAD REVIEWS Bought a NEW CAR from them and service was average. Same old haggling so average service. Bought a used car from them with a warranty and had trouble from day one! 8 months later the used car still runs like crap and the crazy thing is they won't waive a $149 diagnosis fee to see if the stupid warranty covers the problem? Now you can make your own judgement. They say they care about you but they obviously don't. I asked both the service manager and the sales manager for them to please wave the diagnostic fee or I don't want to be involved with any place of business that refuses to back their product! UNBELIEVABLE!!! Then they edited their response to the Google review from being very sorry to blaming me for trying to fix the issues myself and accusing me of writing my review in hopes of getting services for free. Well that's a false accusation. It's not the money, it comes down to the principal of the situation and being able to rely on them. I want people to know how they act so nice when selling a vehicle to the money hungry grote grubs! Why do you want to be so nasty to your customers and accuse them of things that aren't true??? More

I’m thankful for the Zurich warranty for paid completely for upper and lower oil pan gaskets and new transmission installed. for upper and lower oil pan gaskets and new transmission installed. More

Matthew was amazing! !!! My wife and I came in with a hope and a prayer, and Matthew helped it became a reality. He was patient, kind, and went all out to help us. I reall !!! My wife and I came in with a hope and a prayer, and Matthew helped it became a reality. He was patient, kind, and went all out to help us. I really appreciated the customer service and the dealership! Thanks Guys More

Best customer service and vehicle selection, second vehicle purchased! Would truly recommend! Justin did an amazing job! vehicle purchased! Would truly recommend! Justin did an amazing job! More

Is was great as I expected, inexpensive, fast, friendly, I would recommend the service department to anyone I would recommend the service department to anyone More

I ended up agreeing to spend twice as much as I really felt was able, but Cayler was helpful through the process making sure at least the monthly payments were in range. felt was able, but Cayler was helpful through the process making sure at least the monthly payments were in range. More

We have been going to this dealership for years ever since 2015. They have great service and the staff is friendly. I would recommend them to anybody that needs work on their vehicle or to purchase one. since 2015. They have great service and the staff is friendly. I would recommend them to anybody that needs work on their vehicle or to purchase one. More

kindly offered shuttle service promptly so I can get to work on time. Prompt serve. work on time. Prompt serve. More

Very professional and courteous would recommend to anyone looking for a car. I enjoyed my time with them. looking for a car. I enjoyed my time with them. More

Sold me a truck with bald tires and bad brakes. 3-4 months after buying it, when I took it in for an oil change they said the shocks and struts were bad and it'd cost me 1400 to repair. I went off 3-4 months after buying it, when I took it in for an oil change they said the shocks and struts were bad and it'd cost me 1400 to repair. I went off saying I had just bought it and shouldnt need such repairs unless they sold it to me like that, they said they'd call me back after speaking to a manager. Needless to say I never got a call back. And they refuse to work with me. More