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Grote Mitsubishi
Fort Wayne, IN
357 Reviews
I’m on a mission to put the fun back into buying a car and bring respect and responsibility back to the car business. I’m fighting for you. At Grote Automotive we believe everybody deserves to drive a nicer, newer car. And we’re dedicated to solving problems first and making money second.
I’m a firm believer that if you treat people with courtesy and educate them with the most complete information available, they’ll be empowered, they’ll be more informed and they’ll become your customers for life.
Bottom line, you deserve to be treated with respect and honesty when buying a car. And that’s what I’m promising. I’m not in business to sell cars to make a quick buck. I’m in business to sell cars to find great people who will stay with me for life.
I want to build a relationship with you… a relationship that adds value to your life… one built on trust and mutual respect… a relationship that will end your search for an honest car dealer and finally give you a dealership you feel comfortable doing business with for life.
My name is Fred Grote… and I’m A Dealer FOR The People.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 357 reviews
November 21, 2024
I recently had the pleasure of working with Justin Harmon at Grote Mitsubishi, and I can confidently say that it was the best car buying experience I have ever had. From the moment I walked in, Justin greete at Grote Mitsubishi, and I can confidently say that it was the best car buying experience I have ever had. From the moment I walked in, Justin greeted me with a warm smile and genuine enthusiasm. Throughout the entire process, he displayed an unparalleled level of professionalism, knowledge, and dedication to ensuring my satisfaction. What truly set Justin apart was his ability to listen to my needs and preferences. He took the time to understand exactly what I was looking for in a vehicle and presented options that perfectly matched my criteria. I never felt rushed or pressured into making a decision. Instead, Justin provided valuable insights and honest opinions that helped me make an informed choice. His attention to detail and commitment to customer service were evident in every interaction. Whether it was answering my numerous questions with patience or going the extra mile to secure the best financing options, Justin exceeded all my expectations. Even after the sale was completed, he followed up to ensure that I was completely satisfied with my purchase. I am beyond thrilled with my new car and cannot thank Justin enough for his outstanding assistance. If you are in the market for a nice or newer vehicle, I highly recommend seeking out Justin Harmon at Grote Mitsubishi. His/their exceptional service and dedication to customer satisfaction make them a standout in the industry. Thank you, Justin, for making my car buying experience truly remarkable! More
by t_allen_t
Employees Worked With
November 20, 2024
I had a fantastic experience here. They were extremely helpful in assisting me with purchasing my car and made the entire process smooth and hassle-free. The staff showed excellent hos They were extremely helpful in assisting me with purchasing my car and made the entire process smooth and hassle-free. The staff showed excellent hospitality, were very professional, and made me feel valued as a customer. They also offered a variety of great deals that made the purchase even better. Highly recommend this dealership for anyone looking for a car! More
by Kataari
November 17, 2024
Cayler was helpful and knowledgeable throughout the entire process. I felt heard from the minute I got to the dealership to the minute I left. Would recommend him and Grote to anyone! entire process. I felt heard from the minute I got to the dealership to the minute I left. Would recommend him and Grote to anyone! More
by Bill G
Employees Worked With
November 15, 2024
They took the time to help me find my car and most importantly they listened to what I wanted. importantly they listened to what I wanted. More
by sade198606
Verified CustomerNovember 15, 2024
Setting an appointment for service on my vehicle was easy, Megan is always friendly and helpful. Zach kept me informed of the service while I waited. easy, Megan is always friendly and helpful. Zach kept me informed of the service while I waited. More
by pennylousaunders
November 15, 2024
I really like dealing with the service department here they always give me the best advice and help me keep my cost to a minimum and get me back on the road really appreciate these guys!!! they always give me the best advice and help me keep my cost to a minimum and get me back on the road really appreciate these guys!!! More
by cameronmitchell462
November 11, 2024
Justin was very knowledgeable, kind, and patient during the entire process. I would recommend him to anyone looking to purchase a car! the entire process. I would recommend him to anyone looking to purchase a car! More
by akh2014
Employees Worked With
September 06, 2024
Matthew Michael was amazing to work with and got me in my new vehicle! He was so friendly and easy to work with I would definitely recommend you to stop in and see him if you’re in the market for a new vehic new vehicle! He was so friendly and easy to work with I would definitely recommend you to stop in and see him if you’re in the market for a new vehicle! More
by karistandafer
Employees Worked With
Matthew Michael
July 07, 2024
I deside charge my review back so people dont go through what I did for one they will tell you anything to get you in there I I have tried emailing the general manager no reply I did go into and tal through what I did for one they will tell you anything to get you in there I I have tried emailing the general manager no reply I did go into and talk to Clifton but basically cuz my credit score wasn't where it was supposed to be I have to pay more I understand but the finance manager or whoever he was told me the wrong number twice that the payoff was he did not explain it'll be 16.6 interest at $14,000 to borrow this money this is insane it's probably going to get to the point where I'm going to have to send it back and file bankruptcy even the letter I got from the general manager said they were there to help get me into a car I can afford and tell me why your pushy salesman told me this is the only car that I get approved for so I can't get approved for something at a lower amount? I told them way before coming in there I really can't afford anything over $400 a month I asked the salesman more than twice what other cheaper cars can I get he'll check seems to me all he was worried about was his commission they supposedly fix the mileage issue that they wrote down wrong on the paperwork I'm supposed to trust their word they sure was anxious for me to change my review but after texting with more questions and emails that no reply I'm changing it back don't be like me and have to pay $14,000 in interest just to borrow money they seem more to care about selling a vehicle then getting you something cheaper all the salesman said the bank won't like that yes I was a xxxxxxx on the contract it's my fault but they would explain it been more money for interest I probably wouldn't have done it there as bad as big city not for the people!! Cuz when he asked the salesman more than once that you want something cheaper and he came back oh well there's only one more and it's 600 a month so now I'm stuck with a car note 6 years at price of a brand new car did talk Clifton but really just said that how much it is and nothing they can do wait try refinance guess since they got the banks money it's not there issue I feel taking advantage of because my credit and I knew I needed something and really can't afford all this cuz I didn't know it was going to cost that much I told them.this more then.once salesman didn't care guess he wanted the one that cost more so dont be like me and most likely have give it back idk what I'm going do but dont trust what they tell you just get you in there very unhappy and now I have a check engine warning light on ,🤬🤬 More
by david Redmond
March 07, 2024
Bought 35k dollar truck from Grote in Lafayette. Bought 3400 dollar warranty. Engine went out 4 weeks after purchase. Warranty company wouldn't replace engine because Grote deleted all codes befo Bought 3400 dollar warranty. Engine went out 4 weeks after purchase. Warranty company wouldn't replace engine because Grote deleted all codes before they sold it to us. The engine is a coyote v8 . 12k we don't have. Grote has no integrity and we (with interest) now have a 60k dollar paper weight. More
by tiguahuckelberry
Employees Worked With
Adam
