Groove Ford

Bought my first SUV I came to buy a new or CPO car. Best customer service. Very friendly and caring. Took time to explain all the questions I had. Will surely buy from he I came to buy a new or CPO car. Best customer service. Very friendly and caring. Took time to explain all the questions I had. Will surely buy from here again. More

Love my Explorer Finally got my dream car after looking at the Explorer for close to 2 years. Gabe was the best saleslady, made the whole experience easy as can be. I Finally got my dream car after looking at the Explorer for close to 2 years. Gabe was the best saleslady, made the whole experience easy as can be. If you're in the market for a new Ford, go see Gabe - she won't steer you wrong. Couldn't be happier - love, love, love it!! More

Awful Customer Service I have been going to this dealership for well over a year. The service department told me multiple times that they could not figure out the popping no I have been going to this dealership for well over a year. The service department told me multiple times that they could not figure out the popping noise in the front end of my car they would randomly fix it and say it was good than it would start again. We have had my edge in the shop more times than I can remember now. In June of 2017 we decided that we were going to trade it in after the 5th time of being in the shop for the same problem. So we went to the dealer and picked out an expedition, they told us everything was good with the loan and we took the new car home.. We always felt something wasn't right and as the weeks went on our bank finally called us after a month and said we were late on our payment for our edge that we traded in. We were very confused and started calling the dealership they did not return calls right away, it actually took them a week to get back to us just to tell us that we really weren't financed for the vehicle the loan to value was to high. So we returned the car and took the edge back. Disappointing to say the least but frustrating that someone did not call us right away to tell us what was going on. Now here we are September 2017 and it is back in the shop with the same issues it has been having since November 2016, we are being told that it isn't covered under our extended warranty, funny that all of a sudden you know what is wrong with it but you couldn't figure it out almost a year ago or even when it got traded in. I am frustrated because the lack of communication is not there nor do any of your employees care about customers. they are just there to make money. I had a knot in my stomach this time bringing it to the shop again because I knew what was going to happen and what I was going to get told. My husband have recommended business to you guys before because we thought you were all wonderful. that will not happen anymore. I hope your employees get better training on customer service More

Absolutely Amazing Service! I had been to at least 5 other dealerships and was about done (fed up) with the lack of service, pricing games etc. What you expect. I decided to ju I had been to at least 5 other dealerships and was about done (fed up) with the lack of service, pricing games etc. What you expect. I decided to just stop by and see what Ford had even though I always buy imports. WOW! I was greeted by Samantha who was completely different than all the other sales reps. She wasn't pushy and had a genuine interest in helping me. She took the time to listen to what I wanted/needed and then brought me some keys to test drive. I have never had a car buying experience like this. Not only did she listen but she knew her stuff which is impressive as most sales people don't. Price negotiation was painless and they didn't try to sell me a bunch add-on crap. Needless to say I love my new mustang and you guys have a customer for life. Thank you! More

Gabe Dawson Gabe kept me aware of new things happening at the dealership! That prompted me to come in and purchase a new Ford expedition. Her attention to detail Gabe kept me aware of new things happening at the dealership! That prompted me to come in and purchase a new Ford expedition. Her attention to detail is refreshing. She did a great job from start to finish. She was friendly, professional and her follow-up was second to none!!! She was a great sales person and showed me how everything worked before I drove off the lot. More

Awesome friendly and fair Had a very nice experience here thank you everyone was friendly and attentive they met my needs in a fastidious and excellent manner I was very happy Had a very nice experience here thank you everyone was friendly and attentive they met my needs in a fastidious and excellent manner I was very happy and satisfied with my purchase and the Escape this year is outstanding and your ruby red color a great thing More

Customer Service is key Gab Dawson is the best salesperson I dealt with in a long time. Listens, follows up and is honest. Get more people like her. Brian was also very go Gab Dawson is the best salesperson I dealt with in a long time. Listens, follows up and is honest. Get more people like her. Brian was also very good. More

Very good!! Gabrielle was wonderful to work with. She made our experience buying a new car very easy! We would highly recommend Her! Very knowledgeable. Thank Gabrielle was wonderful to work with. She made our experience buying a new car very easy! We would highly recommend Her! Very knowledgeable. Thank you!! More

They helped me make the best choice I knew my price range, and the features I wanted in a used car, but wasn't certain which car to buy and I had been to several dealerships. When I wen I knew my price range, and the features I wanted in a used car, but wasn't certain which car to buy and I had been to several dealerships. When I went to Groove Ford I told Susan what I was looking for and she came back with several good options. I never felt pressured to buy; Susan helped me sort through the choices and I'm happy with the car I ultimately purchased. Terry was also very helpful as we finalized the deal. More