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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.7
1,573 Reviews
Call Dealership (920) 568-4444
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,573 Reviews of Griffin Ford Fort Atkinson

September 28, 2023

Rachel was great! She tried harder than anyone else to get my truck in to have it's tires balanced before a big trip. She succeeded! More

by hdbart1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell, Duston Henze, Rachel Bronson
Report | Print
Oct 02, 2023 -

Griffin Ford Fort Atkinson responded

Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you!

Helpful
September 26, 2023

They got me in on schedule and did everything I needed done on time. Easy to work with I will be back in the future. More

by fredrussell2493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
Report | Print
Oct 02, 2023 -

Griffin Ford Fort Atkinson responded

Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you!

Helpful
September 26, 2023

Was able to get my car in without a long wait and it was serviced and ready to go quickly More

by pfrigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fleming, Rachel Bronson
Report | Print
Oct 05, 2023 -

Griffin Ford Fort Atkinson responded

Hi, Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you!

Helpful
September 25, 2023

Bought my second car from Griffin Same pleasant experience as the first. Sales person Tim was very attentive and made an expensive purchase possible. All staff was very professional and accommodati More

by rjkelly7660
Recommend Dealer
Yes
Employees Worked With
Tim Maney
Report | Print
Sep 27, 2023 -

Griffin Ford Fort Atkinson responded

Hello rjkelly7660, Thank you for your feedback regarding the email frequency. We're actively reviewing our reputation management processes to reduce unnecessary communication. Your input is invaluable as we work to improve.

Sep 27, 2023 -

rjkelly7660 responded

PLEASE stop these constant emails!!!!

Helpful
September 24, 2023

Woulk like to be able to use my ford points. The other managers would automatically applt tke points. More

by CHUCK1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never had any of those in aervice dept.
Report | Print
Sep 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, I would like to get some more details about your experience with us. Please give us a call at (920) 568-4444 and we will do our best to make this better. We hope to hear from you soon.

Helpful
September 20, 2023

Great experience from beginning to end. Friendly, helpful, and responsive. Would highly recommended this dealership. More

by aaron9380
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Duston Henze, Carlos Martinez Sosa
Report | Print
Sep 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

Helpful
September 20, 2023

9/18/23 it took 1hr and 45 minutes for an Oil change. They promised it would be done in an hour. After an hour and 5min. William Jeffery said it would be done in 5 min. Half an hour later it was done. H More

by mrieder727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Jeffery
Report | Print
Sep 20, 2023 -

Griffin Ford Fort Atkinson responded

Dear mrieder727, We hope this message finds you well. We wanted to personally reach out to address the concerns you raised in your recent review dated September 18, 2023. Firstly, we would like to express our sincere appreciation for your loyal business over the years. Your satisfaction is of utmost importance to us, and we deeply regret that your most recent visit did not meet our usual standards. We understand your frustration regarding the extended wait time for your oil change service. We sincerely apologize for the inconvenience this caused you. It is our commitment to provide efficient and timely service to all our valued customers. Unfortunately, on the day of your visit, we encountered unexpected staffing issues that significantly impacted our ability to meet the initial timeframe we had promised. Regarding the discrepancy in the completion time on the paperwork, we assure you that this was not our intention to misrepresent the service duration. We value transparency and honesty in all our interactions with customers, and any inaccuracies on the paperwork were unintentional. Please accept our most sincere apologies for any inconvenience and frustration you experienced during your visit. We genuinely appreciate your candid feedback, as it helps us identify areas for improvement. We take your comments to heart, and I want to assure you that we are taking steps to prevent such issues from occurring in the future. On your next visit, we will make every effort to ensure a smoother and more efficient experience. We genuinely value your continued trust in our services, and we are committed to regaining your confidence in our team. Once again, thank you for your feedback and your loyalty. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly at kpoje@griffinautogroup.com. We look forward to the opportunity to serve you better in the future.

Sep 21, 2023 -

mrieder727 responded

All the guy needed to do was tell me the truth instead of insulting my intelligence. The truck's hood is still up but the guy said it would be done and washed in 5min.

Helpful
September 17, 2023

Always friendly, and always listens to my needs. A pleasure to work with. Thanks for getting me in last minute. More

by bollofglory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
Report | Print
Sep 21, 2023 -

Griffin Ford Fort Atkinson responded

Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Sincerely, The Griffin Family

Helpful
September 16, 2023

Hands down the best experience I had with a dealership. I ordered a new vehicle out of state and they made the process seamless and easy. Carlos kept me up to date on everything from the build to the shipm More

by Chris P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chady, Duston Henze, Carlos Martinez Sosa
Report | Print
Sep 21, 2023 -

Griffin Ford Fort Atkinson responded

Thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

Helpful
September 14, 2023

They are friendly professionals. They provide timely service. Courtisy car is on time and comfortable. More

by rogerhack34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
Report | Print
Sep 18, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! S incerely, The Griffin Family

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