Griffin Ford Fort Atkinson

Griffin Ford Fort Atkinson responded

Hello melissaannmcmillan, Thank you for taking the time to speak with our executive management team. We genuinely appreciate your feedback and are committed to addressing your concerns promptly. We understand the inconvenience you've experienced, and we're truly sorry for the initial setback. Rest assured, we are taking this matter seriously, and we've made it our top priority to ensure a swift resolution. In order to minimize any further inconvenience for you, we'll arrange to pick up your vehicle, so you won't have to make the trip. Additionally, if your situation requires immediate overnight attention, we'll provide you with transportation and expedite the process. Your satisfaction is paramount to us, and we are dedicated to delivering the service you deserve. We'll work diligently to ensure that your next visit is a positive and hassle-free experience. Thank you for your patience and for giving us the opportunity to make things right. We look forward to serving you better in the future.

Griffin Ford Fort Atkinson responded

Hello tanderson150, Thank you for taking the time to share your recent experience with our service team. We sincerely apologize for the inconvenience you've faced during the repair of your vehicle and for the interior damage that occurred. Your feedback is invaluable to us, and we're committed to making this right. The camera reprogramming issue in your vehicle indeed posed some unexpected challenges, which required us to seek technical support from Ford to ensure that the repair was done accurately and to your expectations. We understand that it took three visits, and for that, we are truly sorry for any inconvenience you experienced. We always aim to provide prompt and efficient service, and this situation did not meet our usual standards. Regarding the interior damage and the open rear seat, we are aware of your concerns. Our Service Manager, Bill, has been temporarily out of the office, but we assure you that as soon as he returns, he will personally review the situation and contact you promptly to address the damage and ensure it is taken care of to your satisfaction. We are committed to rectifying the situation and will make sure to repair any damage caused by our technicians. Our goal is to minimize any inconvenience this may have caused you. Your email with the pictures is important to us, and we will respond to it in a timely manner to initiate the resolution process. Please accept our sincerest apologies for the inconvenience you've faced, and rest assured that we take your feedback seriously. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is a positive one. Thank you for your patience, and we appreciate your understanding as we work to remedy the situation. If you have any immediate concerns or further questions, please do not hesitate to contact us at kpoje@griffinautogroup.com.

Griffin Ford Fort Atkinson responded

Hello BritoAmy1, Thank you for sharing your feedback with us. We sincerely apologize for the extended delay you've experienced in getting your vehicle back. We understand your frustration, and we want to assure you that we are committed to resolving this issue as swiftly as possible. The extended backorder issue with the engine from Ford has indeed been a significant challenge, and we appreciate your patience during this time. We want to let you know that as soon as the new engine arrives, we will prioritize scheduling the work with the utmost urgency to expedite the process. Rest assured, we are fully aware of the impact this has had on your convenience, and we are committed to getting your vehicle back to you as soon as we can. We'll keep you updated on the progress and any further information we receive from Ford. Thank you for choosing us, and we're grateful for your understanding and support as we work through these challenges.