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Grieco Toyota

East Providence, RI

3.0
233 Reviews

415 Taunton Ave

East Providence, RI

02914

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233 Reviews of Grieco Toyota

January 29, 2021

Greatest car buying experience I've ever had with Mr. Bruce Coppola. As a young woman with little knowledge of cars, I am always scared to be taken advantage of by car salesmen--but I am here to tell you More

by Rhody2DC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Coppola
Feb 01, 2021 -

Grieco Toyota responded

Thank you for taking the time to share your excellent experience with Grieco and our teammembers! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out.

January 22, 2021

This dealership was more than helpful. Very courteous and knowledgeable. They made my purchase very easy and enjoyable even though they're in East Providence, Rhode Island and I'm in Miami, Florida. More

by Steve Langer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Nieves (Salesman), Ann Souza (Finance)
Jan 25, 2021 -

Grieco Toyota responded

That's what we love to hear! Thank you!

January 02, 2021

Katie-Lyn is amazing. She helps out at the dealership, I don't know why she does not sell cars. She treats people like royalty and goes out of her way in anyway she can. Also, the GM Matt Sousa is great to More

by KA001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie-Lyn, Matt Sousa, Tavares
Jan 15, 2021 -

Grieco Toyota responded

Hi Katie-Lyn! Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help.

November 21, 2020

I called in about an ad online for a used Prius which had no price listed. When I asked the sales guy on the phone about the price, he said "we leave the price open to give our customers more leverage in neg More

by Dave.williamson88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinny
October 05, 2020

Best customer service I've had in a long time! Dashboard lights came on and car was acting funny on a trip from Boston to CT. I looked up closet Toyota dealership and it was Griego Toyota. Brought the car i More

by cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dasilva, Ron
September 13, 2020

Literally called before walking out the door to come and guy said yes we have vehicle. I drive an hour to dealership and first words out of salespersons mouth oh we just sold it. Terrible customer service w More

by acclimate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue
Sep 15, 2020 -

Grieco Toyota responded

We apologize as this is not the level of customer service we promote at Grieco Toyota. We know that your time is valuable and hope to have a second chance to show you that. If you wish to discuss, please don't hesitate to reach out to Paul Balay, General Manager, via email at pbalay@griecoag.com.

September 09, 2020

Would NOT recommend for sales. I was at Grieco to get my current lease serviced (Side note: the service department deserves 5 stars and I would bring my car there again). Unfortunately, I can't say the same More

by KD86
Recommend Dealer
No
Employees Worked With
Jackie
Sep 10, 2020 -

Grieco Toyota responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Please let us know if there is anything further we can do to serve you!

August 26, 2020

By far the worst dealer and car brand I have EVER had the displeasure of dealing with. I have been a customer of Grieco Toyota’s for over 5 years now. They used to be AMAZING and genuinely seemed to care abo More

by derekwelch87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Sep 02, 2020 -

Grieco Toyota responded

Derek, we thank you for being a customer for so many years and deeply regret to hear about this entire situation. This is not the culture that we promote here at Grieco and we take that very seriously. In an effort to streamline towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Paul Balay, General Manager, via email at pbalay@griecoag.com to discuss this further. Thank you again for bringing this to our attention.

July 22, 2020

Don't shop at Greico. Salesman wanted to charge an extra $1000 over ad price because I was paying cash. Also added on 300 extra for bogus paint and interior coating. We were buying 2 vehicles to replace car More

by Dianefinlay2
Recommend Dealer
No
Employees Worked With
Tex
Jul 24, 2020 -

Grieco Toyota responded

We regret to hear that you had a negative experience with Tex. If you are willing, please reach out to Carmela Moran, Customer Relations Manager, via email at cmoran@griecocars.com to discuss this further. Thank you again for bringing this to our attention.

June 03, 2020

I came to Toyota desperately seeking a RAV4, but was upside-down on my current vehicle (understatement). Bill Tavares spent all day helping me undo my disaster of a situation, and ultimately helped me d More

by Jmr1017
Recommend Dealer
Yes
Employees Worked With
Bill Tavares
Jun 04, 2020 -

Grieco Toyota responded

Wow, that is what we love to hear! Thank you for the kind words about Bill. We sincerely appreciate your business, and hope to see you again in the future!

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