Gregory Hyundai

Quick and easy car buying experience, would happily come here again to buy a car. here again to buy a car. More

The hours of operation show 7am to 5pm but there was no one there to check me in. Someone had me fill out a night drop off form. I went home because I forgot I had a coupon and returned around 7.30am and t one there to check me in. Someone had me fill out a night drop off form. I went home because I forgot I had a coupon and returned around 7.30am and there still wasn't anyone there. More

Excellent salesperson. Made buying the car fairly a good experience. Took extra care to check me out thoroughly on all the advanced technology on the vehicle. Made buying the car fairly a good experience. Took extra care to check me out thoroughly on all the advanced technology on the vehicle. More

Matthew Slaughter was great and highly customer-friendly. He clearly understood the frustration I was experiencing with my car's burning oil too quickly issue. He clearly understood the frustration I was experiencing with my car's burning oil too quickly issue. More

Good dealership, the staff is good and friendly. Me and my husband felt comfortable dealing with them. Me and my husband felt comfortable dealing with them. More

We submitted the following to the dealership and never received a response. We are looking into servicing our vehicles at other locations because of this experience. Thanks for the opportunity to prov received a response. We are looking into servicing our vehicles at other locations because of this experience. Thanks for the opportunity to provide input on our recent service visit for our Santa Fe. To be honest, we were disappointed with how the service visit charges were handled. When I checked in for my appointment I was originally quoted estimated charges of around $660. I presented a coupon for an oil change and tire rotation from our coupon book which brought the total down to $509. I signed a one page sheet detailing that estimate. I don't believe the sheet indicated that taxes were excluded, and I was never given a copy of that sheet. When I returned to pick up the car later that day, I was asked to pay around $625. We received no notice that the charges had increased. When I informed your staff that I understood the charges to be only $509 I was told the staff member knew nothing about that and that the person who checked me in had left for the day. I asked to speak with a manager, but I was told he had also left for the day. I also was told my car would not be released unless I paid the larger amount. After more discussion, he agreed to reduce the amount to $554.88. At that time, I asked to see the sheets in the folder for this service visit. Those sheets listed $509 as the charges due. When I pointed that out, the staff member pointed to a proviso next to the amount with words to the effect that the estimate may not include sales tax. He used that language to justify charging the higher, $554.88 amount. ( I was also troubled that my signature from the estimate sheet appeared to have been copied and pasted onto one of the sheets in the folder.) As I needed the car, I paid the $554.88. Before I left I received a printout of the service visit. When I got home, I looked at the printout more carefully. It was not a copy of the documents in the folder. The listing of charges on the printout shows a sales tax of $18.88, a "total amount collected" of $624.78 and "G-rewards" of $69.90 which brought the amount down to $554.88. I suspect we never received the full value of the coupon I provided when I dropped off the car and I'm still not sure why the original $509 estimate was not honored. Needless to say, this was a less than optimal experience, and it left us feeling dissatisfied with how it was handled. On another note, I will point out that several times we've been told the work would be completed within a certain timeframe, only to have it take substantially longer. For example, I was told this visit would take about 2 hours, instead, the service took closer to 4 and a half hours. This is not the first time something like this has happened. We understand that delays happen, but a pattern seems to exist where your shop's time estimates for service completion are significantly inaccurate. This suggests your staff needs to improve service completion time estimates and avoid presenting overly optimistic ones. Again, thanks for providing an opportunity for feedback. I must say this experience has led us to start considering taking our business to other dealers for service, and potentially new vehicles. We have had satisfying experiences working with your staff when we purchased our two vehicles, but this experience has left us let down and considering our options. More

very good staff and service, everything was done quickly, they were very nice people, I liked it they were very nice people, I liked it More

Wanted to overcharge for service related to a service warranty that they had sold us when we bought the vehicle from them. Went to a different local dealer and didn't have to pay anything beyond the warr warranty that they had sold us when we bought the vehicle from them. Went to a different local dealer and didn't have to pay anything beyond the warranty. More

Overall great experience. There were some surprises during financing since it was a buy back vehicle. They were easily overcome though. There were some surprises during financing since it was a buy back vehicle. They were easily overcome though. More

Matt Slaughter made our service appointment exceptional with a full service load of customers plus individual attention & care. He went above and beyond. with a full service load of customers plus individual attention & care. He went above and beyond. More