Gregory Hyundai

I purchased my 2018 Sonata at the Gregory Hyundai in Highland Park, IL along with an "extended warranty". On December 22nd 2022 during the extreme cold and winter storm conditions, my vehicle did not Highland Park, IL along with an "extended warranty". On December 22nd 2022 during the extreme cold and winter storm conditions, my vehicle did not turn on. It was 7 pm, the only towing company willing to tow my vehicle would do so to the nearest Hyundai Dealer (Glenview, IL, 2 miles away from my location). According to the Glenview Hyundai Dealer and Horizon, the extended warranty company, it is common practice under unusual circumstances for the warranty-selling Dealer to authorize the repair at a different Hyundai Dealer. When the Gregory Dealer was contacted by both the Glenview Dealer and myself, they refused to authorize the repair. Their reason was that my car was not towed all the way to their location in Highland Park to be repaired. On December 30th, I personally went to the Gregory Hyundai Dealer to ask the manager to authorize the repair. He told me to write an email to Mr. Gregory Mauro, the owner of the Dealer, on vacation at the time. To date, I am yet to receive a response. I ended up having to pay the $1,000 repair myself although it should be 100% covered by the "extended warranty". What is the purpose of purchasing one when you can't use it, even within the same company??? The Gregory Hyundai Dealer in Highland Park, IL is excellent at selling cars and additional services, but provides horrible after-sales customer services. The only reason for giving them ONE star is so I could write this review. STAY AWAY FROM THIS DEALER More

They have had several cars on there lot of 3 months or longer. I asked about pricing. When they found out I wasn't local, they decided they weren't going to sell any cars. Never met a dealer who didn't wa longer. I asked about pricing. When they found out I wasn't local, they decided they weren't going to sell any cars. Never met a dealer who didn't want to sell cars. My advice would be to avoid them. More

Worst dealership! Stay away!!! I went to Gregory Hyundai to purchase a Maserati Lavante they acquired on a trade. The car sat on the lot for 2 months before I inquired about it. On Saturday, April 18, I tra to purchase a Maserati Lavante they acquired on a trade. The car sat on the lot for 2 months before I inquired about it. On Saturday, April 18, I traveled over an hour to see the car. After meeting Greg, the owner and test driving the car we agreed on a deal. I wanted a few scratches fixed and it was agreed upon. Greg, himself marked out the things I wanted fix. I was told the car would be ready on Thursday and that was the last time I heard from them. On Monday I called to make sure the car would be ready on Thursday and I couldn't get a straight answer. Every person I talked to had a different story on the status of the car. On Tuesday, I talked to Matt, the business manager and he that the car was sent out for a headrest....well Maserati doesn't stock this headrest. It needed to be ordered from Italy. So obviously the car was not sent to Italy. On Wednesday, I reached out Vanessa, she said the car was in the lot and I asked for her to send me photos of the work completed on the car... no response. On Thursday, I called and got Matt again... he said that was a small problem with the car...a porter blew the engine. He red lined it... so needless to say I would not want an exotic suv with a blown engine. I spoke to Greg on Thursday night and he said it was the first he heard of the issue, but they would have the engine fixed. On Saturday I received a Carfax notification that they sold the car. So you be the judge..blown engine, sent to Italy for a headrest, or just a bunch of lies from a shady dealership. Please beware... there are other reputable dealers out there. More

I have bought used car from this dealership but one week later I found out that car has oil leak so I call to the dealership and tell exactly what happened but they said they can’t do anything I would sug later I found out that car has oil leak so I call to the dealership and tell exactly what happened but they said they can’t do anything I would suggest not to buy any car from this dealership. More

Excellent dealership. They have a tool called Roadster that allowed me to transparently work my entire deal and submit all the paperwork and get my vehicle without any dishonesty. that allowed me to transparently work my entire deal and submit all the paperwork and get my vehicle without any dishonesty. More

Worst dealership ever!! Please dont bother with them. Told me my finance got approved but it actually didnt & I had to follow so much bec they wont bother calling & telling me its actually not approved?? Told me my finance got approved but it actually didnt & I had to follow so much bec they wont bother calling & telling me its actually not approved?? Their statements do not line up and they give false promise. Dont bother dealing with them. Bunch of liars!! More

Cisco helped me with my purchase of a 2020 Hyundai Venue last month. I absolutely love this vehicle and couldn’t be happier with the customer service at this dealership. I’ll definitely recommend Gregory Hy last month. I absolutely love this vehicle and couldn’t be happier with the customer service at this dealership. I’ll definitely recommend Gregory Hyundai in the future. More

I spoke over the phone with a lovely person named Karissa she was extremely helpful and helped me make an appointment to see the exact car that I wanted and when we got there they played no games and we coul she was extremely helpful and helped me make an appointment to see the exact car that I wanted and when we got there they played no games and we couldn’t leave the car more thank you. More

Quick and easy I worked with a nice salesman who helped me find the perfect new 2020 Tucson for my new growing family. The entire sales team was very helpful and mad I worked with a nice salesman who helped me find the perfect new 2020 Tucson for my new growing family. The entire sales team was very helpful and made the process nice and smooth. I love my new Tucson it has all the features I need and so much more. I would recommend this dealership to my family and friends for their next purchases. More

How I Felt After Getting Exceptional Service I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this pro I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership More