Greenway Kia West - Service Center

Extremely slow. Made an appointment at 7 am and got there at 6:45. Only needed an oil change and didn’t get my car until 9:30-9:40 am. They didn’t touch my car until Made an appointment at 7 am and got there at 6:45. Only needed an oil change and didn’t get my car until 9:30-9:40 am. They didn’t touch my car until 8:30. Asked the manager at 8;30 why my car wasn’t touched till 8:30 and he tried to say there was 3/4/cars ahead yet my appointment at 7. At 9:20 I went to Service advisor and he acted confused in why I was still there and went to check for me. He came back saying they were just finishing and topping off the oil. That’s a lie it doesn’t take over an hour to do an oil change. He then tried to say I was the first car they worked on, another lie because how was my car the first one worked on if my appointment was at 7 and it was now 9:30 am? Then he tried to say he’ll ask again but my cars should be done. He never asked again. Then that service advisor, Brett. Gave me a form for a survey I should be receiving saying what I should put for a free oil change. It basically said to put yess or good job for eeverything. That’s a slap in the face. Especially since I sat there for xxxx near 3 hours for an oil change and wasn’t offered a shuttle service and that was one of the questions on the form he gave me. More

Friendly and confrontable everyone was pleasant and helpful and nice answer all our questions and took care of us helpful and nice answer all our questions and took care of us More

Professionalism, attention and the fact that you feel confident is very important. That is why I always take my vehicle to its maintenance. confident is very important. That is why I always take my vehicle to its maintenance. More

Staff was nice and welcoming. My only problem is that I was quoted a 2.5 hour wait on my service bit ended up waiting alost 4 hrs for my car to be finished. My only problem is that I was quoted a 2.5 hour wait on my service bit ended up waiting alost 4 hrs for my car to be finished. More

Quote for my rotator replacement was $750 plus $1,300 more for recommendations. I got rotors done for $450 elsewhere. Kia seems to rip off people. Disgusting. more for recommendations. I got rotors done for $450 elsewhere. Kia seems to rip off people. Disgusting. More

misleading offer Deceptive offer, they offered me a 72-month term and the bank shows it as 75 months, the car had defects, and they added bills that they didn't tell me about. 72-month term and the bank shows it as 75 months, the car had defects, and they added bills that they didn't tell me about. More

Damon was very helpful and kind he has outstanding customer service Thanks for how u help with my car service on the Day customer service Thanks for how u help with my car service on the Day More

I'm so happy with the service of the advisor Jesse and all the team of technichians and the porter Mr Ron all the team of technichians and the porter Mr Ron More

Excelente costo algo de tiempo pero valió la pena sólo que no restauraron el contador para otro cambio en el futuro que no restauraron el contador para otro cambio en el futuro More

Always awesome service everyone goes above and beyond and the service time is excellent wouldn’t go anywhere else these guys are the best ever the service time is excellent wouldn’t go anywhere else these guys are the best ever More