Greenway Kia West

Dealership is always a busy place and usually grumpy customers, being it is my only car I was able to drop off on a Friday and pick it on on a Saturday with all work ordered completed. Which sent me out customers, being it is my only car I was able to drop off on a Friday and pick it on on a Saturday with all work ordered completed. Which sent me out a happy customer, tony informed me of what I may or may not need during the next service time for my car More

I had a broken trunk latch. Tony informed me of 2 recalls and kept me informed re the progress of the repairs Tony informed me of 2 recalls and kept me informed re the progress of the repairs More

I was really pleased with the speed in efficiency of the employee who worked with me. He kept me informed about the progress and explained all of the situations clearly. employee who worked with me. He kept me informed about the progress and explained all of the situations clearly. More

Absolutely great customer service and experience Paperwork was smooth and efficient. Staff was helpful. Wilkins is great ???? Paperwork was smooth and efficient. Staff was helpful. Wilkins is great ???? More

Buying a used car was out of my wheelhouse. I saw this Sportage on the website. I had been pre approved. .I wasn't happy that there was a $500. charge to use it. My credit score exceptional. I saw this Sportage on the website. I had been pre approved. .I wasn't happy that there was a $500. charge to use it. My credit score exceptional. I, through speaking to my banker had a pretty good idea of what my interest rate should be. When putting my money down, and procuring a monthly payment, I was told it was a certain % rate on Friday. I'd even asked a second time, 'So, this is my payment'?? Yes, I was told. When going through the finance officer on Monday, it was suddenly different. So I was unhappy with that as well. I'm not sure if there is a disconnect from sales to financing or if this is how used car sales. I did find the sales people and the front of the house a joy to work with. Vanessa Hoad was great. I was happy to be her customer. More

Took car in for a recall notice. Was received timely and received report on recall detailsnTimely. Waiting for return appointment for recall work to be completed. Was received timely and received report on recall detailsnTimely. Waiting for return appointment for recall work to be completed. More

It's annoying that you have to make an appointment for a recall. Come in the first time and they didn't order the parts 3.5 hour wait. Then you come back to another 3.5. Hours of waiting and the waiting roo recall. Come in the first time and they didn't order the parts 3.5 hour wait. Then you come back to another 3.5. Hours of waiting and the waiting room had no snacks drinks etc. Seened like no one cared about the customers waisted time. More

Chrissie was very personable and informative without unnecessary pressure to make a sale. Highly recommend. unnecessary pressure to make a sale. Highly recommend. More

Everything was exactly what is expected from a dealership service center. Have a good night. service center. Have a good night. More

my car was not washed or cleaned inside after service shuttle service ended before my car was done being serviced making me figure out a way to come to the dealership and get my car and nobody contacted shuttle service ended before my car was done being serviced making me figure out a way to come to the dealership and get my car and nobody contacted me before to prepare me the coupons i received in the mail, only worked if i spent $400 on services versus $130 on the services i only needed such as oil change and rotation, jessica was insistent on me getting the $400/15,000 miles service when my car was at 18,000 miles and only needed the oil changed. it felt like a complete upsell and did not appreciate being treated as such. overall poor experience compared to last time. gabriel the manager really took care of me and this time it the feeling wasn't the same. More