Greenway Kia North - Service Center

Lisan does a great job of taking care of his customers! Linda was also great at keeping me updated on the status of my car. Linda was also great at keeping me updated on the status of my car. More

Noah was amazing and efficient. I was able schedule to an oil change within 1 hour, get in and out within 2 hrs. I was able schedule to an oil change within 1 hour, get in and out within 2 hrs. More

Travis took good care of me and helped me secure a solid deal. Went above and beyond even after the sale to help me wrap up a few loose ends. deal. Went above and beyond even after the sale to help me wrap up a few loose ends. More

Everyone is very professional, you always feel welcome when you walk through the doors. I highly recommend when you walk through the doors. I highly recommend More

Noah was very attentive he explain the issues with the car. He explain how they were waiting for the parts that the car needed and told me he will get back to me when they receive it. car. He explain how they were waiting for the parts that the car needed and told me he will get back to me when they receive it. More

I generally avoid writing negative reviews; however, my recent experience at Greenway was so concerning that I feel it is important to provide feedback for training and service improvement purposes. I s recent experience at Greenway was so concerning that I feel it is important to provide feedback for training and service improvement purposes. I scheduled a simple oil change at 10:30 AM, but the service was not completed until 5:25 PM—nearly seven hours later. For a routine maintenance request, this delay is unacceptable. In addition, I was charged $120, which is significantly higher than what other providers charge for a service that typically takes less than 30 minutes. The follow-up process was equally frustrating. Kia requires survey feedback for credit on oil changes, but the surveys were not sent or tracked correctly. Instead of receiving one accurate survey, I was sent three different ones, which created unnecessary confusion. This experience was extremely disappointing, particularly for a routine service. I hope this feedback is taken constructively and used to improve both customer service and operational efficiency so that future customers do not encounter the same issues More

Everyone I encountered was friendly, professional and prompt. My service coordinator, the shuttle driver, the front office personnel and the cashier. The appointment was seamless and stress-free. prompt. My service coordinator, the shuttle driver, the front office personnel and the cashier. The appointment was seamless and stress-free. More

Thank you for all your help. I was in and out in no time and the staff was very courteous. I was in and out in no time and the staff was very courteous. More

Courteous, thorough and quick Greeted me and quickly took my car for first required maintenance my car for first required maintenance More

Easy appointment process and Noah was great to deal with. Car was ready when promised. Car was ready when promised. More