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Greenway Ford

Orlando, FL

3.2
1,182 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,182 Reviews of Greenway Ford

September 20, 2022

Really bad service they don’t care about the customers they threat you like whatever like they don’t need you More

by Luis Salce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Sep 21, 2022 -

Greenway Ford responded

Mr. Salce, this is very disappointing feedback to receive. Customer satisfaction is our top priority and I am sorry that we left you with the wrong impression. If there is anything we can do to clear things up or assist you further, please be in touch directly. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415

September 19, 2022

After 5 years and $2000. 00 spent at Greenway Ford on routine maintenance I’ll never go back SYNCH failed which is systemic problem across FOMOCO platforms. Charged $212.00 fo More

by pachyderm541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Sep 19, 2022 -

pachyderm541 responded

After 5 years and $2000. 00 spent at Greenway Ford on routine maintenance I’ll never go back SYNCH failed which is systemic problem across FOMOCO platforms. Charged $212.00 for evaluation when they new what problem persists Spoke with service manager to explain too costly for this disabled vet on social security. Told home this was my 7th Expedition I had brand loyalty and requested he work something out in cost. “Too bad” was his response. Never again

Sep 20, 2022 -

Greenway Ford responded

This feedback is very disappointing to receive. We appreciate your loyal business but are sorry that you're upset with the issue your car had and the price you were quoted. We aim for high-quality service work and reasonable rates, and I apologize that we left a different impression. We should discuss this directly, so please consider giving me a call. Thanks, Gaylon Stewart - Service Manager - 407-275-3200 X6415

Sep 20, 2022 -

pachyderm541 responded

Mr Stewart I spoke with “service manager” when I picked up my Expedition. Are there more than one? So then we have already discussed the issue and surely you can understand my negative review and the inability to offer a positive future referral to others. Ford knows the APIM module consistently fails yet it is easier to keep charging for replacement than fix the systemic failures. A “diagnostic charge” was not warranted and a refund for same will resolve the issue and I will continue to be a happy customer for many years into the future. Kindest Regards

September 01, 2022

Waited almost one months to get my SUV back. It had a recall on a transmission cable part which was not in stock, had to be ordered. The part was delayed and then the transmission cable was faul More

by ACF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department employees.
Sep 02, 2022 -

Greenway Ford responded

I am very sorry for the delay with your service and the way your vehicle was returned to you the first time. We expect the utmost efficiency and diligence from our team and it is disappointing that we missed the mark here. Thank you for your feedback and please be in touch if there is anything else we can do for you. - Gaylon Stewart - Service Manager - 407-275-3200 X6415

August 30, 2022

Took way too long for a works oil change 3 + hours. Made appointment and feel it shouldn’t be 3 hours to do a works oil change. Either scheduling too many to close with available techs. Or not enough t More

by JAHUN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Aug 30, 2022 -

Greenway Ford responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service for our guests, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or help better your visit, please feel free to reach out. Best, Gaylon Stewart - Service Manager - 407-275-3200 X6415

August 27, 2022

The service was great. Willing to negotiate price with no hassle. Will come here again More

by Jennieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Ortiz, Mukamba Bukasa
Aug 29, 2022 -

Greenway Ford responded

We're thrilled our team delivered a smooth experience that's earned Greenway Ford your confidence! We look forward to working with you again!

August 26, 2022

The Greenway Service Department is excellent! Service Technician Robbery is extremely knowledgeable, friendly and always helpful. More

by otterlake1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Poley
Aug 27, 2022 -

Greenway Ford responded

We're thrilled our team demonstrated our commitment to stellar service! Thanks for supporting Greenway Ford with your wonderful review!

August 19, 2022

Friendly and professional, my husband and I have bought several cars from them and have never had an issue. We even brought our son when he was ready to make his first purchase. More

by christina.soro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Burgos, Josh Mowrey
Aug 19, 2022 -

Greenway Ford responded

Thank you so much for taking the time to recommend Greenway Ford. We're thrilled your son was able to go home in a car that is right for him. Safe travels!

August 16, 2022

Osama was so polite and courteous. He really understood the vehicle he was selling to us. He did what was necessary to complete the sell and keep the process moving toward a finish to More

by vol1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osama Faraj
Aug 16, 2022 -

Greenway Ford responded

It makes us proud to hear what an amazing job Osama did with helping you during your recent purchasing experience at Greenway Ford! We will be sure to pass along your kind words to him. Thank you for the 5-stars, and enjoy your new ride, Mr. Moore!

August 14, 2022

Highly professional with attention to detail. Keep me informed during the delivery cycle. My sales associate was great and provided a no pressure experience. More

by dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Riffle
Aug 15, 2022 -

Greenway Ford responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Greenway Ford team. Drive safely, and we hope to see you back!

August 10, 2022

Farid was very nice, respectful, personable and helpful. Showed me several options and spent more than enough time with me. He gave me time to do some research on the computer so that I could make an infor More

by Schatz0007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Taghzouit
Aug 11, 2022 -

Greenway Ford responded

Thank you for the review. We're glad to hear that Farid and the team were nice, respectful, and helpful. We appreciate your trust in us to assist you, and we will see you again next time! If there is anything else we can do for you, please let us know.

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