Greenway Ford

very good car buying experience! i bought the car over the phone, did not see the car till all the papers were signed, it was no surprises with the car, i would consider buying at greenway in the future! the phone, did not see the car till all the papers were signed, it was no surprises with the car, i would consider buying at greenway in the future! More

I cannot express how delighted I was with Greenway Ford. After having a horrible experience at Tropical Ford to the point of being in tears, Barbara at Greenway showed me that buying a car can be a wonderfu After having a horrible experience at Tropical Ford to the point of being in tears, Barbara at Greenway showed me that buying a car can be a wonderful experience. She was not pushy and she actually listened to what I wanted. After two hours, I drove away with the car that I wanted. She has made me a Ford owner for life. I will always purchase my cars from Greenway and refer anyone I may know there. Thank you Greenway for outstanding service. More

I first of all want to think Colleen Beach for going above and beyond anything I expected from a customer service representative at a dealership. Not only did she take her time to help me, and answer an above and beyond anything I expected from a customer service representative at a dealership. Not only did she take her time to help me, and answer any questions I had, but she also called me countless times to make sure that I was satisfied, and that I had no other questions. It was funny because she told me that I hope she wasn't annoying me because she kept calling me, and I laughed and told her that I wasn't annoyed at all, but that I was so impressed with her professionalism, and service she was offering me. She's a amazing employee you don't get many people like that anymore now in day's give her a raise. Now Scott also was amazing. I'm telling you what a great experience so I took my car to get checked because it was making a clanking sound, and I had a idea of what it was, but wasn't 100% sure so Scott called a few of his mechanics and was able to pinpoint the issue within seconds. Now remember I was just here for a check up so I waited in the waiting area for my car to be fixed, and just another praise the waiting room at the service area is great there's tv's everywhere and a bunch of vending machines that take card's that's awesome seeing that most people don't carry change anymore that's very convenient, but back to the review so about a hour goes by. This is where it get's good Scott comes back and says alrighty David your ready to go we fixed the car. I was like ok so what's wrong with it and he say's nothing we fixed it. Ummm what does that mean. Well they went ahead and repaired my catalytic converter and had me on the road in about a hour I was shocked. Greenway you guy's rock that's all I can say. THANK YOU so much for going above and beyond anything I ever expected!!! More

I went to toyota of orlando and that dealer ship should be re-schooled on how to sell and deal with people and not to lie i went to geenwayford it was so nice to buy and new ford and yes i will recommend t be re-schooled on how to sell and deal with people and not to lie i went to geenwayford it was so nice to buy and new ford and yes i will recommend them with 5 stars ps stay away from toyota of orland More

The salesman Eddie Faraldo was extremely professional and handled the matter with incredible efficiency, kindness, patience, professionalism and knowledge. Buying a car could be a tedius task, lots of hours handled the matter with incredible efficiency, kindness, patience, professionalism and knowledge. Buying a car could be a tedius task, lots of hours and coming back and forth, it is a total different story when you are approched by a good sales person. I am so grateful Eddie took care of my stuff and would definetely recommend him and the dealer to all of my friends, family and aquaintances. Was a positive and remarkable experience. Thanks Eddie and thank you Greenwayford! More

Friendly and knowledgable salesman, Kevin Fosher. Very helpful on chosing car within my budget. Robert in Financing also did a great job, and was very funny! Very professional staff, great pricing, and helpful on chosing car within my budget. Robert in Financing also did a great job, and was very funny! Very professional staff, great pricing, and will purchase another vehicle at this establishment! More

My family and I own a 2004 Expedition, 2007 F350, and a 2010 Edge. All 3 vehicles were purchased from the sales department at Greenway. We have always owned Fords and have all of our service work done he 2010 Edge. All 3 vehicles were purchased from the sales department at Greenway. We have always owned Fords and have all of our service work done here. These guys are great! Rick Ebanks has been my service advisor for as long as I can remember. He has earned mine and my husbands trust when it comes to service work on our vehicles. He was even part of the McInerney Ford group where I bought my first Explorer. Kyle helped us with a rental car when my Edge needed a part for the A/C and had to spend the weekend. I would recommend this service department and it's fabulous staff to everyone!! More

My experience with the service department at Greenway Ford has been amazing. My service manager, Terry Bennett is the best example of customer service I've seen in awhile. I moved own to Orlando 1 year Ford has been amazing. My service manager, Terry Bennett is the best example of customer service I've seen in awhile. I moved own to Orlando 1 year ago. I had so many bad experiences with mechanics and car dealerships up north, that one of my biggest fears was that I would not be able to trust the mechanics at this dealership or any other mechanic shop down here in Orlando. From the every first time I brought my truck in for service at Greenway Ford, Terry made me and my truck feel right at home. I left that day so relieved that I have found someone that I could trust to take care of my truck so quickly. What made it even better was that 4 months later, I returned for more service and Terry remembered exactly who I was and that I was new to the area. He asked how I was settling in to Orlando! Is recognition of me and my truck solidified my relationship to Greenway Ford even more. I wholeheartely believe that Terry Bennett cares about his job, his clients, and their cares. He's all around a good person, and you guys are lucky to have him. Regards, Heather from B-more More

Never come Back! I came in for a simple service on my Never come Back! I came in for a simple service on my personal vehicle. Apparently, while it was in the shop, my car was leaking fluids which the t Never come Back! I came in for a simple service on my personal vehicle. Apparently, while it was in the shop, my car was leaking fluids which the technicians saw. They decided to not disclose this to me. Once I was a few miles down the road, my coolant light came on and the screen in the middle of my car said STOP. At that time, I pulled my car over to avoid any engine damage to it. At that point, I called back the dealership and got a hold of my service rep there. When he looked into it, he said the technician saw the leak while it was there but decided to say nothing to me. I don't know why you wouldn't but I still don't get why they withheld this information from me about my personal car. This shows me they have something to hide. From there, I managed to talk to the Service manage and then eventually to the Service & Parts Director. From there, they decided to tow it in and have a look at it. So I agreed to that as being reasonable. When they were looking under it and showed the car to me in the shop, they did not find the appropriate place of the leak. Instead, they pointed to some old stain there from anything else but coolant. It was actually I who pointed to them where it was. After that, they were very misleading to me in every way possible just saying it was an old leak and then pointed out other things of my car as I was under it doing a 'show' to me. I am no fool and I did not appreciate being treated like one. The last thing the director offered was to put water in the vehicle. Look, FYI, you do not put water in after a possible overheat in the car. So I really question these people knowledge in vehicles... and especially their technicians who service the vehicles.. I did a little non-bias inquiring around with other dealerships and explained a scenario like mine. They all said that if there technician were to have seen anything like a leak, they would of said something right away. I even talked personally to a Lexus Service Manager and he said he would fire the Technician and Service Rep if they didn't mention it once your car left. Its clear to see here, that Greenway Ford does not put customers first. They did little to right my wrong. They do not share transparency in the work they do in your car either and that is scheming to me. I would not be surprised too if they have their own posting on this site to keep their points up because I have been here to this place with a few cars from my family owned lot and it has not been the best service each time... I will not bring here another vehicle again and we do have our share of diesel, commercial and personal vehicles. I love Fords and I do think they are good vehicles. I just don't think Greenway Ford actually care about its customers. They just care about the final dollar amount at the end of the day. Though I do mention I am a dealership, I am not in any way attached to DealerRater and I do not choose too. Also, this is not a review on their Sales, it is a review on their Service Department. Remember, all Ford vehicles have a manufacturer warranty and you can take them to any Ford Dealership. If this website is real about trying to create a face value to dealerships, you will be able to read this post. More

BE VERY CAREFUL!! This dealership is the biggest rip off of the all. I have had 2 trucks in for service with bills way over $11,000.00. The parts were hundreds of dollars more than any dealer I called. Why of the all. I have had 2 trucks in for service with bills way over $11,000.00. The parts were hundreds of dollars more than any dealer I called. Why would Green Way be $400.00 more on a $1,100.00 part than two other dealerships in town! They charged $ 250.00 to remove two valve covers, when I pointed out that only one was removed ( it was obvious because of the dirt and oil was still on valve cover) there story changed and they told me they removed only one, $250.00 to remove a valve cover? What a Joke! Now 3 months after a 1,770.00 repair another truck is down for the same fuel pump they replaced 3 months . This is the same truck that took 3 times to repair before this. BAD ATTITUDE HIGH PRICES STAY AWAY FROM GREEN WAY FORD More