Greenway Ford

Not satisfied with this dealership, do not buy a Ford from Greenway. Service dept is a joke. I bought a New 2011 Ford F150 from these guys and the front end has very bad vibrations on the Hwy (anything o from Greenway. Service dept is a joke. I bought a New 2011 Ford F150 from these guys and the front end has very bad vibrations on the Hwy (anything over 65mph). This front end problem has worn down my front tires to almost 40% tread life left...did I mention that I bought this truck brand new only a couple months ago!! I took it in to their service dept and was told I need to purchase new tires...how about you fix the front end problem and then YOU replace the tires. Thats how you could of handled this situation. I will take my business and future business to a dealership that takes care of thier own. I only hope that this message will discourage any of your future clients to buy elsewhere...where they put the customer first. More

This dealership is the absolute worst ever, I bought a car there and the airbag light was on, after my salesman rick jordan promised it would be fixed and it was covered under warranty I took my car to th car there and the airbag light was on, after my salesman rick jordan promised it would be fixed and it was covered under warranty I took my car to the reconditioning department on Thursday September 1 to get fixed. The next day I waited all day to see what was going on, around 3 i finally called them since I had a feeling they were not going to call me, only to find out my car is UNSAFE for me to drive and they would have to keep it over the weekend. I then called Rick Jordan to ask for a loaner car only for him to say no they couldn't provide me with one, I had to go all labor day weekend without a car as well as find a way to work. Went the whole weekend without hearing anything due to the holiday. On tuesday I had to borrow a car just to make it to work called the dealership only to be transferred and put on hold and never finding out what is going on with the car. Finally someone called me to say that they could not figure out what the problem was and i would not have a car, after hearing this i called rick and he then put me in a rental for 2 days after I threw a fit. Wednesday and thursday went by and I still heard nothing after making numerous attempts at calling and being transferred, finally hear from them saying they moved my car to chrysler dodge service it is now the end of thursday and I have no car, I drive to the dealership only for them to tell me i Have to turn in the rental and they give me a loaner car, rick jordan then pulls up in a SMALL compact car that would not be sufficient and my daughters car seat would not even fit!!!! after telling him I will not take that car, he yells at me saying, "WELL WHAT THE xxxx ARE YOU GOING TO DO FRIGGIN SIT OUTSIDE UNTIL YOUR CAR IS READY TOMORROW AT 11!!!" I literally sat outside the dealership crying. It is now thursday night, I have to bring the loaner back tomorrow only to hope that my car is ready, I WILL NEVER RECOMMEND THIS CAR DEALERSHIP AND I AM IN THE MIDDLE OF TRYING TO FIND A LAWYER TO REPRESENT ME AND HOPEFULLY GET ME OUT OF THIS CONTRACT!!! THIS PLACE IS HORRIBLE DO NOT GO THROUGH THEM!!!!!!!!!! More

I really like the good service,the time and quality that they provide.Plus they really care about our needs on car services.Terry always keep me up dating about how much time they will be done or he ask me they provide.Plus they really care about our needs on car services.Terry always keep me up dating about how much time they will be done or he ask me if I needed anything,he is very concern about his customers and I like that.Customers are always first. More

With the exception of the salesman Jorge, everyone in the sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptio sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptionists are snotty, the salespeople arrogant, the tag department incompetent AND rude, and the managers EXTREMELY rude. No call backs from the managers ("Oh, didn't you get my email?" after told they will CALL you, and no, we didn't get it) and then no apology for it, with an attitude at that! Mr. Rossi, you need to step in before these people ruin your good name! Amy's people at her insurance office are wonderful...maybe you could get them to train yours! More

As soon as I drove up to the Service Area, I was immediately greeted by the Valet who informed the Service Rep I had arrived for my appointment. Jamie arrived promptly, with a smile and was very po immediately greeted by the Valet who informed the Service Rep I had arrived for my appointment. Jamie arrived promptly, with a smile and was very polite, friendly and most helpful, as this was my first visit to their Service Department. I did purchase my vehicle at Greenway. Jamie was courteous and professional and explained the process and what the fee would be for my service. I had one special favor and that was to keep my driver's seat where it was, if possible and not to move the settings. She made sure the tech complied. It was perfect! Oil change was done in a short period of time, actually, less than was told. Jamie came to the waiting area and went over the entire checklist of things taken care of that go alond with the oil change and then escorted me to the check out desk. The person at checkout was just as wonderful as Jamie. Went over the list again actually. Jamie brought my car key to me and asked if I had any additional questions, all with a warm smile and stated she had already set up my next appointment for tire rotation, without me even asking. This was great... I like the fact she took the initiative to make the appointment but in no way made me feel pressured and in fact mentioned if the date/time isn't satisfactory to let her know. From the time of my arrival; to time of service being completed, the staff couldnt have been more friendly, efficient and appeared to really enjoy what they do. Wonderful customer service! Thank you. More

After being completely satisfied with a remanufactured engine installed in our 1990 Mercury Grand Marquis, we contacted Greenway Service, Terry Bennett, to discuss our experience with a competitor who wor engine installed in our 1990 Mercury Grand Marquis, we contacted Greenway Service, Terry Bennett, to discuss our experience with a competitor who worked on our transmission. We were dissatified with the repaired transmission even thou they had an A+ BBB rating. Instead of taking the car back for more transmission repair, we decided to have Greenway install their 3 year fully warranted transmission. With Terry's help, the Transmission obtained by Greenway was installed and now we have a transmission that runs like it did when the car was new. Thanks Terry! D & B P Union Park (July 27, 2011) More

This dealership goes above and beyond to be friendly and courteous. The service and the price are very good! The atmosphere is comfortable with tv's and food available. I will continue to return to Greenway courteous. The service and the price are very good! The atmosphere is comfortable with tv's and food available. I will continue to return to Greenway Ford for all of my service needs! More

Barbara was great and she explained everything to the point where it was easy to understand. I felt she broke the stereotype that car salesman were only out to make a sale and could care less how they ac point where it was easy to understand. I felt she broke the stereotype that car salesman were only out to make a sale and could care less how they achived it. Thanks Barbara for making my purchase an easy one. I already have frinds asking where I went and my experience. My replies were all POSITIVE!!!!! More

Stephen was excellent, very very helpful, he explained about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very hot day so he went and got a vehicle to drive us around on. I feel he is a great access to Greenway. If I returned to purchase another car I would ask for him to help me. More

Great experiences with terry and the gang at Greenway. Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! More