Green Toyota

Always great service!!! In over ten years of service work and buying three new Toyota's......never a bad experience with anyone at the dealership. All the associates treat y In over ten years of service work and buying three new Toyota's......never a bad experience with anyone at the dealership. All the associates treat you like they are really glad you're there. More

Trade-in and purchase My salesperson was excellent, really went out of her way to find the right vehicle to meet my needs, friendly, courteous, accommodating. I feel I rece My salesperson was excellent, really went out of her way to find the right vehicle to meet my needs, friendly, courteous, accommodating. I feel I received a very good deal on my trade-in and a great deal on my new (pre-owned) car. This is my fourth vehicle from this dealership - that should say a lot. More

Needed a repair and maintenance and it was done quickly I needed a repair done, but did not have time to wait. My office is close so I was given a ride back to work so I wouldn't miss my appointments. Grea I needed a repair done, but did not have time to wait. My office is close so I was given a ride back to work so I wouldn't miss my appointments. Great service More

Needs Improvement I've been a Toyota owner for over 10 years and have never had issues with the service department until last few. They really need to work scheduling I've been a Toyota owner for over 10 years and have never had issues with the service department until last few. They really need to work scheduling & people skills. More

Oil Change and New Battery for Toyata Tundra My service representative was concise and knowledgable. The work done and my Tundra was done well and in reasonable time. The dealership facilities My service representative was concise and knowledgable. The work done and my Tundra was done well and in reasonable time. The dealership facilities are very nice. More

Worse place ever. This place is the rudest dealership we have ever dealt with. Bought a Rav4 new in 2014. This thing has been back in there for 3 times in 6 months for This place is the rudest dealership we have ever dealt with. Bought a Rav4 new in 2014. This thing has been back in there for 3 times in 6 months for it shutting down. Now after they have had it for 2 months it goes 50 miles & dies again. After calling Green they said to take it else where. Now this Rav4 was bought new from Green Toyota & it has always been serviced there. Plus a full extended warranty was purchased from them. Chuck Moore in the service department has been very rude, mean & disrespectful. He knows nothing about customer service. Have even gone thru Toyota Corporate over this issue & they refuse to interact with Green any more than they already have. More

Greatest experience EVER! Mr Ricky Simmons deserves car salesman of the year award! He has one of the sweetest personalities I've ever encountered in a salesman, he's not your Mr Ricky Simmons deserves car salesman of the year award! He has one of the sweetest personalities I've ever encountered in a salesman, he's not your "try to talk you into buying a car" type of salesman! He's patient, upbeat, and hard working! Green Toyota in Springfield Illinois should be very proud of this young man! Thanks Mr Simmons for making this my best car buying experience ever. I'm loving my new baby?? More

Purchase of 2016 Toyota RAV4 From beginning to end, this was really an enjoyable experience. Tina Goodwin and Josh Walston made us feel like family. This is the third RAV4 we hav From beginning to end, this was really an enjoyable experience. Tina Goodwin and Josh Walston made us feel like family. This is the third RAV4 we have purchased from Green Toyota and each time we have come away feeling like we were treated fairly and professionally. Our experience with the service department has always been extremely professional and expeditious, making it a real pleasure to keep our vehicles in top condition. More

Poor service rep First day was an oil changed informed Bob that I had an appointment so and needed my car by 11 I got there and he didn't have paperwork or anything re First day was an oil changed informed Bob that I had an appointment so and needed my car by 11 I got there and he didn't have paperwork or anything ready. Get my car to find ahalf empty juice bottle Im assuming a Green Service team member left because it wasn't mine. Next needed to have the sunroof fix Bob stated he would call me Friday to drop it off never received call so I'm luck Green mailed a card. Made my appointment drop my car off at 630 am did not hear the status of it until I called at 3 to wait on hold for 4 mins for Bob to tell the gentleman helping me on the phone it was ready. I get there at 315 and had to wait. Bob did not even have it entered into the system so he is "mailing" my paperwork. I had to tell him I had a deductible he was going to have me leave without paying for anything. Either he takes too many customers or he needs to get organized. I will admit I was frustrated with him the last time I was not nice and he knew I was not happy. More

Pleased with this experience. Routine maintenance on my vehicle. Vehicle was purchased someplace else. My son was there to buy a vehicle from you a couple times, but your sales peo Routine maintenance on my vehicle. Vehicle was purchased someplace else. My son was there to buy a vehicle from you a couple times, but your sales people would not wait on him. I'm not sure how they overlooked that, but in the future they might want to consider every person that drives on the lot as a possible customer. Just food for thought.....I'm pleased with the maintenance of my vehicle and the convenience. It was washed this time, which was nice. I live and work on a gravel road. I try to wash my car 1-2 times a week, so this helped me. Everyone is pleasant and helpful. Thank you for letting me voice my opinion. More