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Green Ford Inc.

Greensboro, NC

4.1
3,441 Reviews
Call Dealership (336) 292-8310
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3800 West Wendover Avenue

Greensboro, NC

27407

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3,441 Reviews of Green Ford Inc.

October 15, 2021

Courtesy and professional team. I was able to get my dream car. The application process was quick and efficient More

by starlette251
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Short Bob
Report | Print
Oct 20, 2021 -

Green Ford Inc. responded

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon! Best Wishes, The Green Ford/Lincoln Team

October 15, 2021

Friendly, on time, quick service for oil/filter and tire rotation. It was not what I expected from dealership. More

by Bryanwaugh76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jones
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Oct 20, 2021 -

Green Ford Inc. responded

We are happy you're pleased with your service and that we were able to help. If there's anything else we can do to help in the future, please let us know Best Wishes, The Green Ford Team

October 14, 2021

The service was awesome I will always come back to green Ford for all my service needs Thank you More

by lockitupleather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Oct 15, 2021 -

Green Ford Inc. responded

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. We are glad we were able to meet your expectations! Best Wishes, The Green Ford Team

October 14, 2021

Tomorrow will make the third time I have to take my vehicle back! And $770 later... not happy!! More

by Unhappy At Green Ford
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
October 13, 2021

So pleasant to work with. Diagnosis exact always on point. Always let me know when my vehicle will be ready. More

by Donnell Rudison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin in service is my hero
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Oct 15, 2021 -

Green Ford Inc. responded

We are happy you're pleased with your service and that we were able to help. If there's anything else we can do to help in the future, please let us know Best Wishes, The Green Ford Team

October 13, 2021

One hand does not know what the other hand is doing I was at your shop five times to get the rail put on my car from a recall. As a self-employed person green Ford cost me hundreds of dollars in lost wages b More

by Amcvann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Isley
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October 12, 2021

Worse customer service ever. Took my mustang for service because it was stalling. Michael was the one that was handeling the process. He was very rude. Told me he can only help me by installing parts from t More

by Fatima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Oct 15, 2021 -

Green Ford Inc. responded

We hate that we could not meet your expectations, however, this was the first time this vehicle had been in our shop. Also, the vehicle had worked on by someone else, and the wiring was messed up due to another shop working on it before us. We did our best to diagnose and fix the issues, but since your Mustang is a 2010, Ford does not make certain parts for your vehicle anymore. We tried to find the parts for you, and when we were unable to, we advised you to try to find parts either aftermarket or through a salvage yard. Also, we did not charge you labor nor did we charge you a diagnostic fee, we simply charged you for the sensor we put on and for the oil change. You payed $97.98 of a 200.00 dollar bill. We would like to speak with you to see if there is anything that can be done to change your situation.

Oct 15, 2021 -

Fatima responded

First of all its disappointing that you're not even telling the truth. you're the one who left me a voicemail to call you on the number you provided and clearly said you guys removed the bumper to trace the wires which you thought was the problem that the car was stalling. Then said the wires were not the problem that it was the PCM giving the wrong signals to the car and YOU clearly offered me to install one from the junkyard that would cost me $564 dollars & with the diagnosis fee + labor everything would round up to $1800 which I told to wait till I do my research and get back to you. You told me to give you an answer monday. When I came to you guys that monday september 27th, You didnt provide me with any other solution to repair it and we're basically telling me there's isnt a way you guys could do anything about it and with the attitude you showed me you guys were obviously declining my service and just charged me for the sensor you put on just not to bother to take it off. How can "anything be done to change my situation " ?? You said it , it was my first time dealing with you guys and you gave a very bad impression & instead of offering to fix the car, you offered me to take labor fees off just to simply get me out the door. It's disappointing that you're not representing FORD in the very best way you should.

October 11, 2021

Remember Green Ford is selling me a vehicle not a specific salesman. Don’t make me wait. More

by PKRESH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sides
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October 11, 2021

Overall bad customer service took 3 week just to fixed a recall check they mess up so I had to delay my moved so they don’t really care about customer More

by customer.declined
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin
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October 11, 2021

They were professional and service was outstanding. The customer lounge was clean and Mr. Sam was awesome More

by Janice.James
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Oct 15, 2021 -

Green Ford Inc. responded

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. We are glad we were able to meet your expectations! Best Wishes, The Green Ford Team

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