Green Ford Inc.

Bolts were left out of my undercarriage pan.Had to leave Bolts were left out of my undercarriage pan. Had to leave work early, return to the service department 1.5 hours away, and received a crappy attitude Bolts were left out of my undercarriage pan. Had to leave work early, return to the service department 1.5 hours away, and received a crappy attitude from the service writer about putting the bolts back to secure the pan. I had tried for hours to get someone or authority to speak to before I returned but could not get anyone to speak to. You would think that for the 20 minutes it took To change the oil and the cost of $71 that I Would not have to spend an afternoon returning to get 100% of the job done. To say that I am unhappy is an understatement. There are many places to get auto service done. Obviously since Green Ford did not even make An attempt to make this situation right, you can truly believe that they only care about collecting their money and not about a 4+ year customer Being satisfied. I am satisfied-by finding another place for service. More

Completed part of the service and told l Han to wait 3 weeks to finish weeks to finish More

The hidden fees: of 1.99 for covid when none of your employees were wearing a mask. Also the fee of 20 for paper work, when you typed in information on a computer. I can get the part and the service fee employees were wearing a mask. Also the fee of 20 for paper work, when you typed in information on a computer. I can get the part and the service fee. But we were not informed prior about the covid fee or paper fee. If we would have known we would not have let you touch my suv. I wish I could give you no stars because of this. I will not be back. More