Great Lakes Honda

Memorial Day Sale Event Decided to utilize the Honda Memorial Day Sales Event. Everyone was helpful and personable experience. Staff was efficient and friendly in helping ob Decided to utilize the Honda Memorial Day Sales Event. Everyone was helpful and personable experience. Staff was efficient and friendly in helping obtaining a new Honda. More

Bought fairly new car, part missing . Bought a very low mileage car . Pretty good condition . 20 k miles , 2016. Decent price. Found a part missing from under the car in a week. They said Bought a very low mileage car . Pretty good condition . 20 k miles , 2016. Decent price. Found a part missing from under the car in a week. They said out of door, the font care. How can a purchaser see under the car????? Got screwed but glad it’s only a $150 fix. Bad customer service. Wait , they offer you incentives for good rating . Don’t fall for it. Be fair, More

What happens to the good service? ?Had a very unpleasant experience @GreatLakesHonda on Friday the 20th. I bought my car new @GreatLakesHonda and have had the vehicle serviced at this ?Had a very unpleasant experience @GreatLakesHonda on Friday the 20th. I bought my car new @GreatLakesHonda and have had the vehicle serviced at this dealership for the life of the car, on Friday I brought the vehicle in for transmission fluid change and an oil change and was told that prices from other Honda dealerships weren’t accepted, when they always were in the past. The receipt also showed that all fluids were filled and door hinges were lubed, and they clearly were not. If there are things on the receipt that have not been completed but say they have been, how do I know if the work that was paid for was completed? I go to this dealership because of the good atmosphere and because they took care of my vehicle well in the past, most of all I trusted them. Maybe they have new employees, will be rethinking things before coming back to @GreatLakesHonda. ? More

Pleasant, caring knowledgeable service. Even without an appointment I was waited on quickly and pleasantly. I was directed to the waiting area and spent a short time there before I was given Even without an appointment I was waited on quickly and pleasantly. I was directed to the waiting area and spent a short time there before I was given a ride home by a very nice man. I was called shortly with a diagnosis and my vehicle was repaired before long and picked up easily. My advisor was very pleasant and made me feel comfortable. More

HIGHLY RECOMMEND I called dealership after dealership searching for a new car and was about to give up. I finally came across Great Lakes Honda. I drove an hour away j I called dealership after dealership searching for a new car and was about to give up. I finally came across Great Lakes Honda. I drove an hour away just to come to this dealership and it was totally worth it. The atmosphere was nice and the waiting area was clean and cozy! From the internet sales team to the team at the store, everyone was so professional and great. Cristina, in the internet sales department, and Jeff Cox, the in store salesman, were so pleasant to work with! Both of them did their best to help my boyfriend and I out and we both left with the Civic Sport that day. Mr. Cox was very friendly. I got sick on the drive up and he accommodated to my needs and was so understanding about it. The communication was excellent! Any time I reached out, there was always a response and I didn't have to wait days to get it!! The previous dealerships I had visited reached out to me to see if I had found a car yet and I told them yes and that I was going to Great Lakes. I told them about the deal they were giving me (compared to the other dealerships trying to rip me off) and let me just say this, THEY WERE AT A LOSS OF WORDS. They couldn't believe how much Great Lakes helped me. They actually tried to tell me that Great Lakes was going to low blow me when I got there to try to get me not to go. Can you believe that! GREAT LAKES ACTUALLY VALUES THEIR CUSTOMERS AND WANTS NOTHING BUT SATISFACTION FOR THEM. I would HIGHLY RECOMMEND anyone looking for a car to come here, even if you have to make a long drive to get there. It's an experience you'll never forget. More

Always a pleasure! I love this dealership. I’d never go to another! The service and sales Dept’s are always so friendly and helpful. Very trustworthy service team! I love this dealership. I’d never go to another! The service and sales Dept’s are always so friendly and helpful. Very trustworthy service team! More

Salesman of the moth My salesman worked hard to find the right vehicle for my family's changing purpose. Did not buy from there!! Still enjoyable experience. Came back nex My salesman worked hard to find the right vehicle for my family's changing purpose. Did not buy from there!! Still enjoyable experience. Came back next morning and drove one more.just not the right car on their lot that day. I will go back. More

Service Manager quoted $200 me more than Serra Honda Service manager is dishonest and does not follow through on his commitments. Manager personally quoted me 2 hours of labor and when I questioned hi Service manager is dishonest and does not follow through on his commitments. Manager personally quoted me 2 hours of labor and when I questioned him, he further explained that they had to remove the blower motor to install the part. I ended up purchasing the part from Great Lakes and taking it to Sarah Honda who installed it for half hour of labor. Which was almost a $200 difference. Right on Honda’s computer system it said 1/2 labor and they did not have to remove the blower motor. Also, Great Lakes service manager told me that he had ordered the part. A week went by and I discovered that he had not ordered the part until I called the second time. Meanwhile I am driving around in the middle of winter me without my defrost working. Ridiculous! Some of the service advisors are very nice, but the service manager is terrible and he sets the culture. You can’t trust him! More

Fantastic Service As Usual. Having purchased 3 new & 1 used vehicle from Great Lakes Honda (going back to when it was Pruitt Honda) it is the knowledgeable, friendly and courte Having purchased 3 new & 1 used vehicle from Great Lakes Honda (going back to when it was Pruitt Honda) it is the knowledgeable, friendly and courteous staff that keeps us going back. Kathy and Rob in the Service Department are super to work with, and again, very knowledgeable! Would, and Have, recommended Great Lakes Honda to a number of family members and friends and have never regretted doing so. More

Great service, friendly employees. Sandy Taylor treats customers right and she he work is done right and timely. Easy to get appointments and customer waiting area is nice also. Sandy Taylor treats customers right and she he work is done right and timely. Easy to get appointments and customer waiting area is nice also. More