Great Lakes Honda

Dealer was very helpful and delivered a car that I very pleased with, I liked good service. pleased with, I liked good service. More

Very Shady People!! At roughly 11:30 i entered your dealership with the intention of figuring out the best option to purchase my lease. In 2018 i leased a vehicle from your dealership for my son. He wa dealership with the intention of figuring out the best option to purchase my lease. In 2018 i leased a vehicle from your dealership for my son. He was a few months shy of his 18th birthday and since he was getting great grades in school, along with working a lot of hours at this job. We felt he de deserved a nice car to drive. My main question was on how we could arrange for my son and his mother to come up to the store and arrange for him to buy the vehicle. I called Honda Finace, and they stated that the dealership could do that us. Since the lease is up on the 11th, and i will be out of town i wanted to handle all the paperwork i needed to be present for. That way i wouldnt need to be there when they came in. After speaking to John Sinchok, the finace manager how i wanted my son to buy out the lease. Note: John was very helpful and answered all my questions and ensured me there was no issue with doing that and that it would only cost $250 for them to do the paperwork. Next John introduced me to Marcus Morris, and said he would be handling all the paperwork i needed to complete before my wife and son come to finalize everything. At this point i figured that the issue was handeled. Then Marcus presented me with a payoff quote that was much higher then the one i got from Honda Finace. And Honda Finace stated that the taxes were included in the payoff price of $11,599.73, so with the $250 your dealership is making for doing the paperwork should make it $11,849.73. When i asked Marcus about why he was charging me and additional $800 plus dollars for tax, then the tax is included already in the payoff price from Honda. He said he didnt know and that his payoff price was what he was willing to sell the car for. And she still could not provide me with answers on why the price was over $1000 more then the original payoff price. After i advised Marcus i was foing to call Honda Finace back and confirm the price, he got really rude and said well go ahead and call them and rudely walked away. The lady i spoke to again at honda finace said that there shouldnt be tax in that number is they are brokering the paperwork for you. However they may charge a fee to do the paperwork. I figured that was what the $250 was for. So advised Marcus of the information i was given, and he gor really rude again and said i dont know why they said that, we are on the up and up and this is what we can sell you the car for. He was really stand offish and not acting like i would feel a salesman would act. So at this point i called the lady back at honda finace and paid cash for the car over the phone. She also said the dealership should provide me with the original odomoter and power of atty paperwork. When i asked Marcus for this paperwork, he took my papers out of my hands and said if you want anything else you need to go honda. Our services are no longer available to you. He was very rude and wouldnt give my the paperwork with your quote on it that made notes on. He said ill give you a copy and only copyed the notes i wrote on it and not the provided quote information. And i feel im entitled to that quote and should be provided with it for my records. And he didnt need to throw the copy at me as say your good to leave, we are done here. I must say in all my years of doing business with car dealerships, this experience has by far been the worst. Between my wife and myself we have got our last 3 cars from this dealership and asvised 2 others to buy from them as well. And after my experience with Marcus im not sure if ill do business with Greatlakes Honda again. And i still feel i should know why the price was inflated so much, and not given the run around and attitude for questioning it. More

Very good customer service. I thought an hour was a little long to wait for an oil change. little long to wait for an oil change. More

Generally please with the treatment I received at the dealership. Pricing in a $999 surface protection, without giving the option of not getting it is the biggest reason I did not give them 5 starts. T dealership. Pricing in a $999 surface protection, without giving the option of not getting it is the biggest reason I did not give them 5 starts. The product itself appears to be very good based on my first experience in my vehicle in the rain. I just think they should give the buyer the option of excluding it and getting a lower price. They also neglected to clear the codes from the HomeLink transmitter in the used vehicle, forcing me to do it myself. Not a big deal, but just something I think should have been done to make things easier on me and protect the previous owner. More

This was the best experience I have ever had with a Dealership. The most friendly and professional atmosphere ever. Dealership. The most friendly and professional atmosphere ever. More

Our experience was one of the best we've ever had. Our salesman and financial person were awesome. Thank you again for great service. salesman and financial person were awesome. Thank you again for great service. More

The salesman was super nice. Helped me tremendously . All the personnel were very friendly. No complaints . the personnel were very friendly. No complaints . More

The service was excellentLaura was our contact and The service was excellent Laura was our contact and probably the reason for purchasing. Definitely give her a ten rating The service was excellent Laura was our contact and probably the reason for purchasing. Definitely give her a ten rating More

I love everything about car and they treat me well also price was very good price was very good More