Grayson Hyundai Subaru

UPDATE: I received a condescending, misleading response from Grayson Hyundai below. For the record Grayson - you were lied to and completely mistaken about what actually happened - you should really inves from Grayson Hyundai below. For the record Grayson - you were lied to and completely mistaken about what actually happened - you should really investigate before you end up in a serious lawsuit. I will forward your response to Hyundai USA and my attorney. I was not there to be professional. I was not there to be scolded, lectured to, or reprimanded. I was there to pick up my car after warranted service. I was your customer. Period. Full stop. I explained to Josh jerkyman exactly what I wrote - I have already adressed the issue with Wolfchase and Hyundai, yet it is still a problem beyond my cause or control. Josh decided to pick a fight with me over "no more oil changes". You may charge $75 or so - the actual cost may be about $30 or so. You have lost a customer FOREVER and created a lawsuit for you, Hyundai USA and Wolfchase Hyundai over about a $40 missed profit. Who is unprofessional I ask you? Josh lied about what actually happened. Further reasons for ALL KNOXVILLIANS to avoid your dealership. Original post: Well I suffered a miserable experience with Josh at Grayson Hyundai Service today. Apparently Josh is the militant, antagonistic gatekeeper of service contracts. I was more or less scolded while he informed me this was my last oil change in the service contract because I had come in sooner for oil changes than I was supposed to. In a 5 minute provacation this jerk told me I wasn't the original owner, that a car with 15,000 miles is a used car, and that I am "lucky I found a car to buy for $35,000". He was whining about HAVING to pay $87,000 for some truck. Well - I am the ONLY owner of my car; I bought it with 15 miles (not 15k you jerk!); and maybe $35,000 isn't a lot of money to you, Josh, but it was to me. And you were wrong about the contract. And you were a jerk. Folks every single Hyundai or Kia dealership I have been to besides Grayson is nicer, and the employees seem to care more about your business and relationship than trying to impress the cute associate that was standing next to him or argue over future oil changes. It wasn't even necessary to bring it up except to pick a fight. It is worth it to drive across town or to a different city. I will never go back to Grayson Hyundai. Josh - Hyundai USA will be calling soon! Response from the owner 59 minutes ago All Josh noted was that you were not noted as the original owner on the VIS - Vehicle information system that we pull. Technically, Hyundai only allows the free oil changes to the original owner and while you may have bought it new, the dealer you bought it from has someone else as the original owner. The dealership you purchased from has someone else listed as the original owner so Hyundai would not let us submit for the oil change reimbursement. Even today, you still do not show as the original owner in the Hyundai system on your Santa Cruz (a conversation you may want to have with Wolfchase Hyundai). You do show as the current owner, but someone else's name shows as original owner. While your language in the review (and how you spoke to our employees) is unprofessional and uncalled for (not to mention your spin on the encounter), Josh does have responsibility to make sure the paperwork lines up so we can be reimbursed for the service. We appreciated your service visits and am sure you next dealership will be great to service with. More

If I could give the service center a zero I would! The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was ba The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was bad and replace it at no cost. I was forced to pay for a rental for three days. They said I could get reimbursed. I started a case number for it and was told I needed the paperwork to show they had my car and what they did to it for my reimbursement.Bead was very rude and finally said he would email the paperwork. I never received it, not even in my spam. I was told after three days that they hooked up my car, the battery was charging, and I could come get it. The first time I turned off, the car it would not start. I took it to auto zone, they checked it and the battery was bad. I paid for a new battery and the car has started every time. I am going to the dealership in person to try and get my paperwork for reimbursement. The second incident was the check engine light came on with a message on my screen to have it checked. Again this is just a two year old SUV with regular maintenance. Brad was rude again and I was told it would be December before they can check it and provide a car . I was offered an appointment by the girl in the service area.. I told her I would do that if they would guarantee me that they would diagnose it that day. I was told an appointment meant nothing, that it was like taking a number at a DMV. I was not asking for the problem to be corrected, just that they had a diagnosis. My father bought his vehicles there, my children, and myself as well due to the great service on both the sales and service side. I can assure you another vehicle will not be bought at that dealerships More

Terran was very helpful and did his best to find the car the would fit best my needs. Very pleasant experience. the would fit best my needs. Very pleasant experience. More

First time buying from a dealership and they were so helpful. They made sure I stayed in budget and showed me all my available options. helpful. They made sure I stayed in budget and showed me all my available options. More

Great dealership. Chris was great! Ricky in finance was awesome! Eva at the front desk was very welcoming and personable! Chris was great! Ricky in finance was awesome! Eva at the front desk was very welcoming and personable! More