Grayson Hyundai Subaru - Service Center

The service department is an atrocity. The service advisors (specifically Mark and Fidel), along with the service manager (Brad) are either completely clueless, or bold-faced liars who car The service advisors (specifically Mark and Fidel), along with the service manager (Brad) are either completely clueless, or bold-faced liars who care nothing about the people whose money they are intent on taking. Either way, do yourself a favor and drive the extra hour to a dealership worth visiting More

This dealership sucks. I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgic I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgical things done. On my way home so I got to the motel and had my car towed there. I told them the over heating light was flashing.red and blue. They said they would run a diagnostic on it and that would be $165.00 Then Adam came and told me the engine was blown and it would cost $8,000-10,000 to replace. I knew they were lying The tow truck guy delivered me and my car 1:00 in the afternoon. I was there until 7:50 at night. My brother came and picked me up and took me back to Greenville SC Three hours then he drove straight back to his home in Tenn. The next I googled what would make the red and blue light flash. I called my brother and told him what that meant and he called Auto Zone ask if they had the part. It was only $23.00 for the part. He drove back to the dealership and had that part put on my car in fifteen minutes. He left his truck next door. Made sure it was okay with owner. Drove my car to me and I’ve been driving it for over two weeks no issues. Then the next day my daughter drove him back to Tennessee to his truck in Knoxville. We have tried for two weeks to get our money back. They keep telling us they will check on it and call us back. NO CALLS back. What a bunch of crooks. I am reporting them to the better business. I couldn’t look myself in the mirror if I treated people the way they. As far as I’m concerned the dealership in sale is just as much to blame as the service manager (Brad) Adam in service was so rude to me. It’s not about the money.it’s how they are stealing money from families that can’t afford sometimes to buy food. I’m done trying to call them anymore. I just had three major surgeries and I don’t need this kind of stress. Roxann Bowker Greenville SC More

My rating is actually a ZERO! I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. If your car needs work, be prepared for months of endless lies as they string you along saying they are working on your vehicle, when in fact they are doing nothing. Our car was wrecked May 2023, as of November 2023, it’s still being worked on. We gave up and traded for a KIA this week. Thank goodness for the KIA dealer willing to do a trade knowing the terrible situation Grayson Subrau put us in. The cost of all of this is tremendous, financially and emotionally. Very important note is my husband called the owner of dealership, he had ZERO interest in helping. Of course there was plenty of conversation regarding where the last $500 they feel due them, is coming from. I wish they would have cared as much about us as customers as they do their almighty dollar. More

Was on hold 15 minutes before someone answered the phone. No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager W No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager Walter and he was condescending, arrogant, and completely uninterested in satisfying a customer. I’m going to stick with Toyota where I am valued as a customer. After reading several of the reviews, it seems there is definitely a problem at this dealership. More

This dealership overcharges for an oil change. I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know wha I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know what the service cost is for my vehicle. This location charged me 1.5 times what I have been paying at Hyundai dealerships. Go to another dealership and avoid this location’s price gouging. More

Unlike other reviews for Grayson, we had an excellent experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding and made the whole situation much better, even when he did not have to do it. I really appreciated his help and will definitely be returning for our future service needs. More

They are horrible! Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back about the car before the rental lapsed. Now they are trying to make me pay for the additional rental days. DO NOT GO HERE!!! More

Grayson Hyundai has the worst customer service EVER! !! Car was towed there after the engine shut down due to a computer malfunction. Multiple phone calls but can't ever talk directly to anyone in the s !! Car was towed there after the engine shut down due to a computer malfunction. Multiple phone calls but can't ever talk directly to anyone in the service center and noone returns messages. I was lied to multiple times about the progress of work on my car only to be told 3 weeks later to come pick it up and there's nothing they can do to help me. UNBELIEVABLE!! More

My 2020 Subaru Outback was in a fender bender in Febuary. It's now June and my car still hasn't been fixed. Every time I call to check on it, I'm told it will be about 2 more weeks. It's now June and my car still hasn't been fixed. Every time I call to check on it, I'm told it will be about 2 more weeks. More

Door lock was messed up and after 5 months and multiple trips to dealership to get it fixed, multiple phone calls, employees hanging up on me and refusing to let me speak with the service manager, multiple trips to dealership to get it fixed, multiple phone calls, employees hanging up on me and refusing to let me speak with the service manager, multiple phone calls to the general manager I finally got my car fixed. It's also a 1 hour drive each way to get to the dealership. Service department is horrible More