Grayson Hyundai Subaru

This is our 3rd Subaru from Grayson and our 2nd from John Myers. As always John made the experience pretty easy and stress free. Myers. As always John made the experience pretty easy and stress free. More

My sales rep, Zeke was great! The whole process was super easy and they even plugged my car in to the charger before I got there to pick up so it had a full charge. The whole process was super easy and they even plugged my car in to the charger before I got there to pick up so it had a full charge. More

Everyone was friendly and helpful. The dealership was very clean inside. No pushy salesman and was very helpful in answering all my questions. The dealership was very clean inside. No pushy salesman and was very helpful in answering all my questions. More

Great experience. Mike Kivett was our salesperson. He did a great job. We love our new Subaru Crosstrek. Mike Kivett was our salesperson. He did a great job. We love our new Subaru Crosstrek. More

Joseph was wonderful and very patient with us. He was our salesperson at Grayson Hyundai Subaru. He was our salesperson at Grayson Hyundai Subaru. More

Evan Lang was great, easygoing, and completely zero pressure throughout the process. Grayson was able to find the exact car I was looking for, which made everything even better. The transaction was smo pressure throughout the process. Grayson was able to find the exact car I was looking for, which made everything even better. The transaction was smooth and straightforward, and I’m really happy with both the deal and the overall experience. More

Evan Dunlap our salesman was amazing. Easy process! Wife loves her outback wilderness! Thanks again! Easy process! Wife loves her outback wilderness! Thanks again! More

Pre-sale process was terrific. Everything was explained well and there was no uncomfortable pressure. No waiting in a salesman's office for 30 minutes while the sales person check Everything was explained well and there was no uncomfortable pressure. No waiting in a salesman's office for 30 minutes while the sales person checks with the sales manager. I like the philosophy that “No one likes to be sold things but everyone likes to buy things.” I felt like I was buying and not being sold. Great experience. There were however a few rough spots. The process for explaining the extra vehicle service contracts ("warranty extensions") is too convoluted and difficult to understand. Even after the fact, when you get home and have time to look into the details of what you bought, it is very difficult to discover what is actually covered. It took extra work for me to obtain copies of the complete "Hyundai Protection Plan" contracts that I purchased. I had to call HPP to get one of them and I had to call Grayson to get the other. I was able to download the complete "Extra Protect" contracts from the QR codes on the front page of the contracts that I received from Grayson. My biggest problem is with the Extra Protect Dent Coverage I purchased. I asked about whether the Dent Protection plan would cover repair of damage caused by malicious keying of paint, as an example. I was initially told that it wouldn’t be covered and I then said that I didn’t want the protection. The Grayson person then looked up more information and quoted something that they said indicated that it would be covered. I then agreed to buy the protection. However, now when I access the detailed information from the QR Code on the policy I don’t see anything like that. In fact it says, "This Agreement does not cover the replacement of vehicle body panels, sanding, bonding, or painting.” It also excludes, "Dents or dings which have broken the paint or punctured the metal of the Covered Vehicle.” Based on that, I don’t want the Dent Protection Plan and I want to cancel it. The HPP contracts have a built-in cancellation process. I don’t see that provision in the EP contracts. I don't know if I'll be successful in getting it cancelled. Another interesting quirk is that it is impossible to learn the details of which specific parts are covered by the Hyundai 5 Year / 60K mile “bumper-to-bumper” warranty. It appears that some things (like "paint") are only covered for 3 years / 36K miles and air conditioner refrigerant recharges are only covered for 1 year (unlimited mileage). I called Hyundai's US Customer Care to ask what is covered and after validating my identity the person I talked to rattled off the list of covered parts. I asked to have that list emailed to me, and the person said that they would have to get permission to do that. After a few minutes I was told that Hyundai does not do that because coverage is dependent upon Dealer Service Department analysis and they don’t want to give the impression that such and such a part is covered when the Service Department might determine that the defect in that part was the result of some excluded situation. I understand that, but it’s interesting that you can’t easily find out what specific parts the “bumper-to-bumper” actually covers. There was one “oops” in the pre-sale Q&A process. I asked of there is an engine “break-in” period and I was told there isn’t. However, page 11 of the Owner’s Manual describes the recommended “Vehicle Break-in Process.” But, all-in-all the purchase process was quite reasonable and I recommend buying from Grayson. More

Had a great experience with Evan and staff at Grayson. I love my new Forester! Highly recommend. I love my new Forester! Highly recommend. More

Everyone was very professional and I had an incredible car buying experience. I would definitely recommend! car buying experience. I would definitely recommend! More