Grayson Hyundai Subaru

Thanks! Appreciate the help so much! Love my car! Thanks so much! I hope to continue working with the dealership in the future. Thanks so much again! Appreciate the help so much! Love my car! Thanks so much! I hope to continue working with the dealership in the future. Thanks so much again! More

Great Experience I had a great experience purchasing my new Tuscon. All staff were very professional all the way from being greeted, sales manager and salesman. I had I had a great experience purchasing my new Tuscon. All staff were very professional all the way from being greeted, sales manager and salesman. I had a pleasant experience. More

2016 Tuscon For the most part, Branden was an engaging individual to work with, but I cannot say that I had the best experience in hind-sight, given what my frien For the most part, Branden was an engaging individual to work with, but I cannot say that I had the best experience in hind-sight, given what my friend experienced at Grayson, less than a week later. To explain: Initial dealings with Branden seemed sincere and energetic, like he genuinely wanted to make me a satisfied customer. It took a Friday evening and Saturday morning to go through the process, and it was a painless and relatively quick order of events. Once the car was chosen, and pricing and whatnot came into the picture, things, understandably, got a little confusing between the two of us, because it's the money talk that makes everyone slightly tense and awkward; thankfully, CJ stepped in and provided a more thorough and comprehensive explanation, including the price, the optional add-on service features, etc. When the keys were handed over, I still felt a little confused by the vehicle I was getting and what, exactly, the difference was between what I test drove and what I drove away with. Since it was the only vehicle on the lot in the color I wanted, yet was AWD, I understood the price would be a little more than the one I drove, but the other features did not seem all that different. Initially, before I decided on color, I was shown the overview of the Tucson I test-drove, like the interior features, the backseat and how they folded, and the back. When going over the rear, I was also told- and shown- that it would come the following: a protective mat for the rear (one side carpet, and the other side plastic- since I have dogs, the plastic was a great appeal to me), a cargo cover, and a cargo net. When I looked over the vehicle that I purchased, NONE of these features were there; of course, I did get a First Aid Kit, which, honestly, massively pales in comparison to the other attractive features that were omitted. When I inquired about it to Branden, I was simply told that he guessed they didn't come with the one I purchased. That did not make sense to me. Did Hyundai just scatter about these additions in random Tucsons? If they once were there in the car I did purchase, where did they go between the time it came from the factory and onto the lot? From the way he said it, I thought it to be weird that those features appeared to have a grab-bag feel to their inclusion, wherein the buyer would simply have to be surprised if they did or did not come with the purchase. In my head, that I was getting a Tucson with added features, over the one I tested, that higher price led me to easily assume those features would be included. Moving on, I just accepted his response, and we continued to go over the other features of my vehicle. I left with a basic comprehension of what I purchased, and later texted him with a few certain questions that came up in the passing days, all of which he answered quickly and efficiently. Less than a week later, unfortunately, I would come to realize that I did not get as thorough an experience with Branden as I should have. On the following Friday, 5/27, I sent my friend to Grayson, setting him up with Branden who, since he was off, set my friend up with another on-duty agent. Since he was looking at getting a new vehicle, and because my experience was generally positive, it only made sense to suggest it-- along with the $100 referral bonus I could possibly get. When all was said and done, my friend drove away with a standard Blue Tucson, a few steps down from the one I purchased. When I took a look at his car, to my surprise, his vehicle came with all of the above features I was initially told I would receive, but didn't; funny enough, however, he did not get a Hyundai First Aid Kit and, understandably, showed no sign of disappointment that it wasn't included. Looking at his paperwork, and from what I could tell, he was not charged for any of those items being included, like they were actually included; yet, inversely, looking at my paperwork, from what I can tell, no deductions were made for them not being included. Of course, I could be wrong and not finding the precise itemization; but, again, I was led to believe it was standard for the Tucson, and seeing that none of it was an additional cost on my friend's end, I should either be credited for the omission or receive the items due to what appears to be an oversight, and not the apparent grab-bag idea I mentioned earlier. Talking further with my friend, he only spoke highly of his time there. He mentioned that he was constantly being engaged with the employees, and rarely was left doing nothing while he was there, such as taking a tour of the service department, something I was never shown on either day I was there. (I mainly mention that element, since it was asked in the survey.) The only talk of service, in my dealings, outside of declining the $1400 service package that I could've added to my purchase, was an after-thought mention on Branden's end that I would get my first oil change at Grayson for free. If there is any other complimentary initial service, I wouldn't know. My friend even had an agent over nearly all of the Tucson's features with him, before he drove off the lot: setting a service reminder, and changing preferences on vehicle functions when you're getting in/out of the car- none of which I knew about in any thorough detail. Overall, my friend gave a rundown of his experience that made mine seemed rushed and feel less personally focused on me as the customer making an expensive investment that I would be happy with for years down the road. I ended up learning more about my car through his experience, instead of from Branden, the one who made money off of my purchase. Professionally, I gather that that's not what is strived for at Grayson, given the questions asked in the survey. While I understand that each agent is different in style and their overall execution, what my friend experienced, in my opinion, was top-notched, A+ service, where that level of attention to detail and overall concern for the consumer is what all agents should strive to achieve in each deal. When treated like that, one, more often than not, forgets about the money being spent, and feels more confident and secure about the investment being made with a new car. In absolutely fairness, upon completion of this survey, I do plan to contact Branden and ask about this further- more notably, asking again about the features that were not included in my particular Tucson. I hope I can find a better resolution in that follow-up discussion. If not, I hope that what I've written will achieve what the conversation might not. To be clear, my experience was not an awful or unsatisfying one. Aside from the great incentive of the $100 referral, I sent my friend there, because I had a quick, easy, painless experience doing what most people dread. Even though I know my time didn't go as well as it should, I wish no ill will or recourse to anyone involved in my particular deal. I only hope to convey that, while my time at Grayson was sufficient and ended successfully, it was disheartening, as a buyer making a such an important purchase, to discover that I did not experience what appears to be Grayson's standard above-and-beyond service given to my friend, by multiple agents in his one visit. Upon my next purchase at Grayson, I hope that's what I'm able to experience. More

Memorial Day Went for service on Memorial Day the servicr staff was good However I walked thru the Subaru showroom to look at a new Subaru not one salesman asked Went for service on Memorial Day the servicr staff was good However I walked thru the Subaru showroom to look at a new Subaru not one salesman asked me if I needed help Seenedmore interested in eating hamburgers We had purchased a Hyundai Sonata from this dealership last year However the staff in the Subaru section seemed preoccupied with food Mabye not a good idea to open on a holiday And I may have purchased a Subaru the service dept was excellent with Gavin Gibbins being exemplary More

Excellent Experience Brendan was very helpful and professional. CJ in finance helped out with financing and was very professional. Overall an excellent Experience, and wo Brendan was very helpful and professional. CJ in finance helped out with financing and was very professional. Overall an excellent Experience, and would recommend dealership to friends. More

BN WALLACE A great auto purchase experience with a dealership that I would definitely recommend to others We made several trips to the dealership prior to and du A great auto purchase experience with a dealership that I would definitely recommend to others We made several trips to the dealership prior to and during the purchase and were always met by friendly and outgoing dealer representatives. More

Great Experience At Grayson Hyundai Good selection of new and pre-owned vehicles, affordable payment plan options, professional and courteous customer service, friendly sales team and st Good selection of new and pre-owned vehicles, affordable payment plan options, professional and courteous customer service, friendly sales team and staff, nice location, highly recommend. More

So happy! So happy that we purchased a Hyundai Sonata after my Altima was totaled. I am absolutely in love with my car! Stephanie was amazing to work with as So happy that we purchased a Hyundai Sonata after my Altima was totaled. I am absolutely in love with my car! Stephanie was amazing to work with as well as our financial person, whose name is escaping me. Wonderful employees you have working for you. More

Wonderfull We have purchased many vehicles over the years and I absolutely hated the "games" car salesmen play with you about price! This is the first one we hav We have purchased many vehicles over the years and I absolutely hated the "games" car salesmen play with you about price! This is the first one we have purchased since we relocated to TN, and I'm happy to report that it is the best experience we've had buying a car. Thank you! More

Buying my new Elantra Good experience recommend the dealer and especially Stephanie Cutshaw to anyone. I think I made right choice and wouldn't hesitate going back.Happy wi Good experience recommend the dealer and especially Stephanie Cutshaw to anyone. I think I made right choice and wouldn't hesitate going back.Happy with my choice. More