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Grayson Hyundai Subaru
Knoxville, TN
552 Reviews
Grayson Auto Group, a leading car dealer and family owned business in Knoxville, has been serving drivers in nearby Maryville and Sevierville for years. Knoxville drivers come to us for quality, affordable vehicles along with some of the best financing plans in all of Tennessee. Contact us now to schedule your test drive! Our specialists work hard to put you behind the wheel of the vehicle that suits your needs. Ask us about all lease and auto loan programs available as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
December 14, 2024
Bought a car a little over a week ago from Matt. Was very excited about this purchase at first but now finding out that Gavin and Matt have lied to me regarding the condition of the vehicle I purcha Was very excited about this purchase at first but now finding out that Gavin and Matt have lied to me regarding the condition of the vehicle I purchased. Buying a 24 vehicle that is still under manufactures warranty isn’t considered as-is and Hyundai corporate customer service agrees with me on that. Being told numerous times from both of these individuals that repairs were made prior to signing any contracts helped us with moving forward. Now we are told neither of them put in writing and as Gavin said every customer lies to dealerships to get repairs done at the customers fault and dealerships don’t lie. He’s been doing this for over 10 years and has dealt with thousands of these issues of customers lying. What happened in the past is irrelevant to this conversation. The only thing that matters is what is going on between us and multiple times Gavin chose to go the dishonest route when it was never a make it or break it situation. Instead he doubled down. This is why people don’t trust car dealerships and they have a bad reputation. Buyer beware they will sell you, as Matt stated multiple times, a brand new vehicle still under manufactures warranty as-is. My first red flag was within 5 minutes of meeting our sales person he states that he didn’t know Hyundai made a truck. Edit: reviewed my paper and the window sticker. My car was never sold AS-IS. I do not have paperwork or signed any paperwork stating such. After reading more reviews on google with the owner commenting on AS-IS issues with high mileage cars. Matt would have had to inform us, financing would have had us sign paperwork stating such. This would have been stated throughout the whole process to us, read a couple comments below mine. This was never apart of the process. So for Gavin to attack me and falsely claim I was lying to them. Is a gross understatement and poor judgement on his part. When in fact with that simple statement shows who’s lying but as he said over the phone. This is a he said vs he said situation even though the legal paperwork is on my side and the customer is always lying. I highly doubt anyone with Grayson will take accountability for this issue and continue to make it my fault for not doing my own responsibility and researching this particular dealership before purchasing said car. More
by a
December 13, 2024
Excellent experience. From internet customer service to management calls/texts/followup and the salesman was most helpful as well. From internet customer service to management calls/texts/followup and the salesman was most helpful as well. More
by erinawingert
Employees Worked With
Darryl ruble and Joe fowler
December 08, 2024
1st purchase from this dealer, excellent experience. would highly recommend. very efficient and friendly. no games would highly recommend. very efficient and friendly. no games More
by bev
Employees Worked With
November 27, 2024
We had a great experience working with the staff, especially Larry. All were professional, friendly, and courteous. They have a large selection of vehicles. especially Larry. All were professional, friendly, and courteous. They have a large selection of vehicles. More
by Cibergenie
Employees Worked With
November 26, 2024
I had researched a little and ruled out other manufacturers. I had wanted to purchase my first brand new vehicle. I walked the lot, did a test drive and made my selection, driving off in @ 2hrs. manufacturers. I had wanted to purchase my first brand new vehicle. I walked the lot, did a test drive and made my selection, driving off in @ 2hrs. Everything was great, easy and quick! This is my 3rd Subaru. I still have a 2003 Baja. Previously had a Brat. Now I have a 2024 Crosstrek. More
by Karin
Employees Worked With
November 23, 2024
Terran was a great salesperson, helpful, understanding and willing to answer fully and comprehensively all my questions. Dealing with Zeth quick and painless. The financing aspect was painless. However, s and willing to answer fully and comprehensively all my questions. Dealing with Zeth quick and painless. The financing aspect was painless. However, since I was paying cash the dealership informed that payment had to be made with a cashiers check only. That requires a return trip to the dealership (140 miles roundtrip). I was not pleased. More
by vmjr_78654
Employees Worked With
Terran
November 19, 2024
Very good experience. And great people at Grayson. Would definitely recommend this dealership to others. And great people at Grayson. Would definitely recommend this dealership to others. More
by DW
November 16, 2024
Sabastian Morosini helped us find the vehicle we were looking for. He is very professional and knowledgeable of all the features on our new auto. looking for. He is very professional and knowledgeable of all the features on our new auto. More
by Ed & Margaret
Employees Worked With
