Grayson Hyundai Subaru

Start to finish Great service with a smile During a service visit for our 2015 Outback, went to see how the 2018 Outback looked. Had problems with the 2015 Outback on seeing the clock and outsi During a service visit for our 2015 Outback, went to see how the 2018 Outback looked. Had problems with the 2015 Outback on seeing the clock and outside temperature gauges. John sweet talked us in trading to a new 2018 Oputback2.51 Touring with all the bells and whistles. Very happy and would encourage friend's to buy from Grayson Subaru. More

Wonderful experience I wasn’t planning on upgrading my Subaru Outback, but once Richard contacted me with the numbers, I couldn’t say no! I’m very please with my new Outba I wasn’t planning on upgrading my Subaru Outback, but once Richard contacted me with the numbers, I couldn’t say no! I’m very please with my new Outback and have been very pleased with the service department at Grayson. More

No BS I was pleasantly surprised with my experience at Grayson Subaru and making my purchase. I bought a 2018 BRZ. I was respected and there were no games b I was pleasantly surprised with my experience at Grayson Subaru and making my purchase. I bought a 2018 BRZ. I was respected and there were no games being played that dealerships ALWAYS do. I would highly recommend them on behalf of doing a great job and really working with the customer putting them first. More

Outback 2018 I wasn't really planning on upgrading my Subaru Outback, but once I contacted Larry and he gave me the numbers, I just couldn't turn it down besides t I wasn't really planning on upgrading my Subaru Outback, but once I contacted Larry and he gave me the numbers, I just couldn't turn it down besides there was more to my new 2018 than my previous 201 6 one. I'm so pleased with the people I dealt with. I loved the car I picked and that was over the phone. Would you believe it and the color I wanted and more. Thank you so much. Really! By the way, I did not get Kevin to give me a call for an appointment. So far, none. More

"Just Numbers" According to the sales manager, any trade is not worth what a Subaru is worth. Even though the car we found had a savings on it they "fudged" the num According to the sales manager, any trade is not worth what a Subaru is worth. Even though the car we found had a savings on it they "fudged" the numbers around to make sure they made the most profits. All the while, his explanation was "it's just numbers!" Newsflash buddy... those numbers are dollar signs. Now, if you would like to make those "numbers" work in my favor then we can play let's make a deal, but I have never been so insulted in my life! I guess that explains the 3 star rating on Google! More

Start to finish great experience! We are so pleased with our experience at Subaru Knoxville. Hollie Reid met and exceeded our expectations. She listened to what we wanted, answered ou We are so pleased with our experience at Subaru Knoxville. Hollie Reid met and exceeded our expectations. She listened to what we wanted, answered our questions and provided us with the information we needed to make our decision. And she genuinely enjoyed helping us to find just the right car! More

Manipulative Inflated prices and added ridiculous fees when they thought they were the only dealer with a car I wanted. I left Grayson and went to Harper where I w Inflated prices and added ridiculous fees when they thought they were the only dealer with a car I wanted. I left Grayson and went to Harper where I was treated professionally and honestly. I bought a car from Harper and am very happy with them. Will never consider Grayson in the future. More

FAILED TO HONOR COMMITMENTS : My daughter and I visited the Grayson dealership last week. We drove a few Santa Fe Hyundai and found one we liked. They hustled us in to the offic : My daughter and I visited the Grayson dealership last week. We drove a few Santa Fe Hyundai and found one we liked. They hustled us in to the office and tried to close the deal. Because my husband and I tend to be cautious we decided to take the sales manager signed deal sheet and consider it over the weekend. I live out of state, so my husband made contact with the salesman Terran and the Sales Manager Rick via email. They assured my husband via text and email that they would stand behind their price as quoted on the SIGNED deal sheet. Fast forward a week of very frustrating email communications. The sales manager Rick admitted on the phone that my husband was "smarter than most" and that Rick had made a mistake by not including certain fees. He 'could not" honor the numbers on the SIGNED deal sheet despite having assured me personally in the dealership and twice via email that he would stand behind the numbers on his deal sheet. He had 3 opportunities to catch his mistake and admit it instead he chose to die on his sword by trying to make it seem like we misunderstood. Our daughter was in Rick's office today to try to get the deal done and we were on the phone assisting her, when he made a side comment to our daughter "bless you" intimating that she had to put up with a lot having parents like us. When it became clear that the deal was not going to happen he began talking to our daughter saying "this is a good lesson for you..." intimating again that she/we were in the wrong. At that time I told my daughter that he was out of line and she needed to leave the dealership. I called the sales manager's boss Jim and left a message because he wasn't available, he hasn't called me back yet. Having read the dealer responses to the other complaints on this website I am fairly certain any response will be similar to our treatment so far. If you are in the market for a car I would approach Grayson with extreme caution and run your own numbers--but it probably won't do you any good in the end because they won't honor them them anyway. Wish I could give them a negative 5 rating. Good luck. More

Best experience i ever had buying a.car I am credit challenged and everyehere i went turned me away. Then i found mike anderson and things really changed for me. Mike worked for several day I am credit challenged and everyehere i went turned me away. Then i found mike anderson and things really changed for me. Mike worked for several days to find a way to get me a reliable car that would fit my budget. He succeed and found a finance company that was willing to gove me a chance. During the process mike was very professional and made me feel right at home. He didn't rush me and explained things to me. I left today with a great used car that fits my budget. He neber at ant time tried to sell me something that i couldn't afford. He even put in contact with geico and i got a super price to cover my new vehicle. Thank you mike anderson for everything. If you ever need a car o would strongly recommend mike anderson. Thanks again moke More

Bad experience The salesman would not show us any car we wanted to see. They got me down there with promises of a great deal but then "sold the car" the day before I The salesman would not show us any car we wanted to see. They got me down there with promises of a great deal but then "sold the car" the day before I came (even though it was after hours). The salesman was rude and refused to show us anything we were looking for. We went down the road to Ole Ben Franklin and got a car that day. More