Grayson Hyundai Subaru

2017 Azera Love the car and the way it drives. Made the right choice between the Azera and the Sonata which was a very difficult dicision and required thought o Love the car and the way it drives. Made the right choice between the Azera and the Sonata which was a very difficult dicision and required thought overnight. More

New car purchase Great experience working with Crystal our sales representative and the entire sales team. This was our 10th Hyundai purchase and one of our best expe Great experience working with Crystal our sales representative and the entire sales team. This was our 10th Hyundai purchase and one of our best experiences. More

New Sonata purchase I was very pleased with our 2018 Sonata purchase. Matt and the staff did a great job getting us the vehicle we wanted at a great price. I was very ple I was very pleased with our 2018 Sonata purchase. Matt and the staff did a great job getting us the vehicle we wanted at a great price. I was very pleased with the professional service that we received. It was great to go to a dealership that does not pressure you. More

Our New Santa Fe Brian Smith went above and beyond to help us locate the specific car with the features we wanted, even when we weren't the easiest customers to work w Brian Smith went above and beyond to help us locate the specific car with the features we wanted, even when we weren't the easiest customers to work with. C.J. in the finance office was very helpful and, negotiated tirelessly on our behalf to secure the very best financing option to suit our needs. I can not recommend this enough if you're in the market for a new vehicle. Hyundai offers so much more for the money compared to other "luxury" manufacturers. More

2018 Hyundai Santa Fe I had a great experience with Grayson Hyundai in Knoxville. We got to work with 2 of the salesman and both were very friendly and helpful. I also felt I had a great experience with Grayson Hyundai in Knoxville. We got to work with 2 of the salesman and both were very friendly and helpful. I also felt like they did a wonderful job explaining the features of the car and making sure that I understood all of the cars functionalities. More

Matt is the Best! Matt went the extra mile to ensure I was pleased with my purchase. No high pressure sales tactics were used and he was super friendly. Highly recommen Matt went the extra mile to ensure I was pleased with my purchase. No high pressure sales tactics were used and he was super friendly. Highly recommend! More

I Love my Hyundai / SantaFe. It Just feels Super Good. It feels Very Secure on the Road.not Blown around By Wind. Ilove the color White, a bright white, more than My sons Lexus. It Just feels Super Good. It feels Very Secure on the Road.not Blown around By Wind. Ilove the color White, a bright white, more than My sons Lexus. More

Dishonest dealership – beware of safety issues, false claims This is the worst possible option for buying a used car. The ‘sales associate’ made a number of false claims about the condition of the vehicle over t This is the worst possible option for buying a used car. The ‘sales associate’ made a number of false claims about the condition of the vehicle over the phone. When you get there, that same sales associate has already “started the car for you to cool down the interior” – and warm up the engine to mask any cold start problems… Then you look over the vehicle and the condition is not as described and then they are going to try to bully you into a sale. In the ad and over the phone the car was described as ‘excellent condition’ and then had some scratches and dents and bits of the fabric covering interior parts had come off (for more issues see below). However, when it comes to the price they will pull out the blue book value for ‘excellent’ and insist on their price. When I had inquired about the car over the phone and specifically asked about the condition of the tires and brake pads, I was assured that the tires were ‘still good’ and that ‘if they weren’t we would have to change them anyway’. The same for the brake pads. When I arrived the tires were worn to the level of being a safety risk – hardly any tread left and cracked side walls. In fact, an old receipt we found in the car confirmed that the last tire change was 40000 miles ago! The guy insisted that the tires still had a lot of life in them. The brake pads in the front were worn down to less than 1/16 but the guy said the brakes ‘worked well when he drove it’. These guys are either incompetent or intentionally misleading and I don’t know which is worse when it comes to safety features of a vehicle. In terms of customer service we also had a horrible experience. While talking to the sales associate and negotiating an appropriate reduction of the price for the brakes and tires, he went to talk to his manager. Suddenly some disheveled looking guy in a ball cap comes storming out of his little box in the back of the show room and starts yelling at us that this was the final price. He didn’t even introduce himself and started abusing us (we later learned it was Mike, the sales manager). It is a mystery to me why you would employ someone like this, or, at the very least, you would keep him as far away from customers as possible. This is all part of a sketchy sales technique that should make you to look elsewhere when buying a used car. The scheme goes like this: you are talking to a sales associate about the vehicle and price. He will make all sorts of claims and then listen to the issues you found with the vehicle and what a reasonable reduction in price would be. Once he gets you to make an offer, he writes this on their little deal sheet and asks you to sign and date it. That way they make the customer commit and make sure they ‘have you on the hook’. You naturally assume that signing a written offer constitutes a contract, but you are in for a surprise. The sales associate will take the paper away to clear it with his ‘manager’. This is the time when the manager mentioned above come out to declare that the going price is above what you agreed and says he is not bound by anything his sales associate says. In fact, Mike even flatly stated that “this is the reduction I gave you over the phone to get you to come here!” Then you are there, the car doesn’t match the description and they are not willing to account for these issue with the price. Cheapest trick in the book to get the customer to commit to the purchase and then change the conditions of the deal. As other reviewers commented, they also try to trick customers with their fee structure - the ‘online price’ according to the website includes a $499 processing fee. They might give you a reduction in price over the phone or internet, which you assume is then also going to be without the processing fee. However, they add that back on to the reduced price… Then they have a $250 ‘etching fee’ – some additional insurance they are making money from. Before you buy the car, they promise that ‘you’ll get some paperwork and everything’ and something about getting an additional payment from the insurance in case your car is stolen – we paid the fee but never received any documentation. Going to this dealership was a mistake, we had 5 hour drive to get there and needed a vehicle – these guys took advantage of that. Safe yourself an unpleasant hour or two in this place and go elsewhere!! More

Great buying experience!! I had a great experience purchasing my new car at Grayson Hyundai! Matt Howerton was extremely knowledgeable with all aspects of the Sonata and helpe I had a great experience purchasing my new car at Grayson Hyundai! Matt Howerton was extremely knowledgeable with all aspects of the Sonata and helped me pick out the most appropriate car for me!!! More

Go See Grayson Hyundai and Brian Smith for your next vehicle!!! Brian Smith and the entire staff at Grayson Hyundai are the people you need to see when purchasing a new vehicle. Ryan, with Internet Sales, answered Brian Smith and the entire staff at Grayson Hyundai are the people you need to see when purchasing a new vehicle. Ryan, with Internet Sales, answered my questions immediately after posting them online, and Brian Smith immediately contacted me upon requesting a test drive appointment. Service was excellent! I love my Sante Fe! Brian made purchasing a new vehicle a pleasure!!! More