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Grapevine Lincoln

Grapevine, TX

4.5
72 Reviews

801 E State Hwy 114

Grapevine, TX

76051

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72 Reviews of Grapevine Lincoln

September 06, 2021

Amazing communication. No pressure. We felt in control the whole time. Ordered my perfect Lincoln and they got it to me before my baby made it arrival! More

by Hillary.filstrup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grabiwski
Sep 07, 2021 -

Grapevine Lincoln responded

Glad we could help, Hillary! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

August 28, 2021

Sales team were indecisive when presented with clear customer expectations. Furthermore, senior sales staff (not floor sales team) poorly represented Lincoln’s brand. Luxury vehicle customers expect se More

by spyreg8003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Aug 30, 2021 -

Grapevine Lincoln responded

Hi Spyreg. We appreciate you letting us know and providing us with this feedback. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

August 16, 2021

Robert, our representative made buying informative and easy and service great More

by JCM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Manning
Aug 17, 2021 -

Grapevine Lincoln responded

I'm happy to hear it, JCM! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jennifer Barger, Customer Loyalty Director

August 09, 2021

You need to add a extra STAR for Michael. Enjoyed dealing with him. We will be back for our next purchase, and will refer Michael to any of our friends/family that wish to purchase a Lincoln. More

by gerrypeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Massey
Aug 11, 2021 -

Grapevine Lincoln responded

Thank you, Gerry! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jennifer Barger, Customer Loyalty Director

June 28, 2021

Great service and very efficient! Sandy was so helpful and very happy with our purchase! More

by Llgschreiber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy
Jun 28, 2021 -

Grapevine Lincoln responded

Glad to hear it, Llgschreiber! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Jennifer Barger, Customer Loyalty Director

June 24, 2021

This was the best car buying experience we have ever had Thank You to Shawn and everyone involved in making my experience very enjoyable More

by Blackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Baker
Jun 24, 2021 -

Grapevine Lincoln responded

I'm happy to hear it, Blackie! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jennifer Barger, Customer Loyalty Director

June 06, 2021

Grapevine Lincoln was a great dealership to do business with. The staff was very friendly and knowledgeable which made the buying process very easy. I would highly recommend them to anyone looking for a n More

by alan33canada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Massey, Zachary G.
Jun 07, 2021 -

Grapevine Lincoln responded

I'm happy to hear it, Alan! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jennifer Barger, Customer Loyalty Director

May 31, 2021

Our experience with Grapevine Lincoln was extremely friendly and professional. Michael Massey and Kal Ettarfaoui made our purchase experience top notch!! Highly recommend!! Herman and Jane More

by Jane.gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Massey, Kal Ettarfaoui
Jun 01, 2021 -

Grapevine Lincoln responded

I'm happy to hear it, Jane! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jennifer Barger, Customer Loyalty Director

May 21, 2021

Robert Manning is the greatest salesperson ever! He took the time to make sure we knew everything about the vehicle. Very professional and very nice! He answered all questions with knowledge and confidence. More

by MadgeOfTexas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran, Robert Manning
May 21, 2021 -

Grapevine Lincoln responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jennifer Barger, Customer Loyalty Director

May 21, 2021

Very clean dealership Knowledgeable sales staff. Very clean dealership Knowledgeable sales staff. Knowledgeable financing dept. only dealer to have the exact ehicle we wanted. A little disappointe More

by Trklapper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran, Tony Mazhar salesman. Excellent
May 25, 2021 -

Grapevine Lincoln responded

I'm happy to hear it, Trklapper! Thank you very much for taking the time to rate us. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Jennifer Barger, Customer Loyalty Director

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