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Grand Prix Subaru
Hicksville, NY
1,564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,564 Reviews of Grand Prix Subaru
November 02, 2022
Except for the shock like everywhere else today when I pull out my wallet, the service and personnel at GrandPrix Subaru were excellent. Everyone from Jessica to the young man who secured my car was kind. pull out my wallet, the service and personnel at GrandPrix Subaru were excellent. Everyone from Jessica to the young man who secured my car was kind. Wait time was reasonable and waiting room is comfortable, More
by megalenskas
Employees Worked With
Jessica
October 28, 2022
Just wanted to say how much I appreciate the staff at Grand Prix Subaru I have been using them for over 15 years Recently I had a very difficult situation arise and Chris the service manager was so und Grand Prix Subaru I have been using them for over 15 years Recently I had a very difficult situation arise and Chris the service manager was so understanding and more than helpful He handled everything professionally and treated me like a person and not just a number Thank you Chris! More
by Babsyi13
Employees Worked With
Chris In service , Clinton Declue
October 22, 2022
This is my 7th year leasing with Paul Perrotta and his team at Grand Prix. Paul really makes the difference when it comes to customer experience and transparency. He is so personable, detail oriented and team at Grand Prix. Paul really makes the difference when it comes to customer experience and transparency. He is so personable, detail oriented and efficient. I will be back! More
by jotschu120
Employees Worked With
Paul Perrotta, Marie Marshall
October 21, 2022
I had a very pleasant experience with express lane service advisor Jessica Sperduto on Oct 30th, 2022, Grand Prix Subaru, Hicksville. She reviewed my car’s service history and gave me a heads-up on ex service advisor Jessica Sperduto on Oct 30th, 2022, Grand Prix Subaru, Hicksville. She reviewed my car’s service history and gave me a heads-up on exactly what should be done on the next major. scheduled service at the 15000 mile mark. She informed me when the car would be ready , and immediately phoned me when the service was completed. Jessica was knowledgeable, professional. ,courteous, and friendly. I am extremely satisfied with the service at Hicksville Grand Prix Subaru More
by jjcowl525
Employees Worked With
Jessica Sperduto
October 14, 2022
I definitely recommend Grand Prix Subaru for all your Subaru service needs. I especially recommend Randall Aranciba. He is very knowledgeable and very attentive to what I need done to my car. He also, h Subaru service needs. I especially recommend Randall Aranciba. He is very knowledgeable and very attentive to what I need done to my car. He also, have great suggestions of what needs to be taken care right away as well as what can be done next time. Keep up the good work!! More
by 16gaticoblanco
Employees Worked With
Jamal Richardson, Erik Martinez, Matthew Miller, Iris Sagastume
October 06, 2022
I was very pleased with how Pau Perrota and Grand Prix Subaru welcomed us to the dealership, answered all of our questions, did not pressure us in any way but really asked us what we were looking forward Subaru welcomed us to the dealership, answered all of our questions, did not pressure us in any way but really asked us what we were looking forward to in a car. He did his best to make sure all of our needs were addressed. The experience was pleasurable and I would recommend Grand Prix to anyone thinking of purchasing a Subaru. The service yesterday when we brought it our car was informative and addressed al of the questions that we had. Our car was serviced quickly and our wait in the service area was very comfortable. More
by gborman
Employees Worked With
Raymond Voesack, Jenna Mineo, Paul Perrotta
October 03, 2022
It was a pleasure dealing with the folks at Grand Prix Subaru. No pressure, easy transactions which led to two new leases. We are life-long Subaru drivers and we are happy to have found this dealership. Subaru. No pressure, easy transactions which led to two new leases. We are life-long Subaru drivers and we are happy to have found this dealership. Paul Perotta, our salesperson, gave us all the information we needed to make this purchases with a great turn-in values and incentives. Looking forward to using there services as they make the process simple and effortless. More
by dlibman
Employees Worked With
Raymond Voesack, Dan Ross, Paul Perrotta, Thomas Farrell
September 01, 2022
From 1 start to 5 stars in 24 hours and back to 1 star 9/1 Called the dealership looking to speak with the sales rep that was supposed to give me a refund and it's his day off. Ask to speak to a star 9/1 Called the dealership looking to speak with the sales rep that was supposed to give me a refund and it's his day off. Ask to speak to a manager "no managers are available". Let's count the days before I get a refund. 8/31 Definitely beware of this dealer. As you can see from my previous interactions with them they seem like they “might” be helpful but in reality they’ll lie to you. I spoke with their manager Jenna about the Solterra and we preordered it. Agreed on the price and everything was fine. But before paying the $1000 deposit I made sure to ask if it was refundable for any reason to which she replied yes it was refundable. Fast forward to today and we want to cancel the order. I have an email chain stating that we could get the refund back for our $1000 deposit. Lo and behold the manager now says that it’s a special order and we can’t do that. I told him that I had written confirmation from Jenna that it was refundable. They called back shortly after they read the email chain they WILL provide the refund. The main reason I’m rating this as 1 star is because they would not have given me back the $1000 deposit if I didn’t have that email. *** OLD REVIEW *** 5/16/22 What sets apart one dealership from another? The cars are the same, the prices are (roughly) the same, but it's the customer service. When I had initally written this review I had a horrible experience and left a bad review. Within 24 hours I received a message asking to contact the dealership and speak with a manager. I had very very low expectations and was expecting the dealership to justify their actions regarding their pricing. Jenna followed up with me regarding my issue. She quickly looked into the quote I received and instantly waived the ADM giving me the car at MSRP. The rollout for Solterra was a little rough according to other drivers that pre-ordered the car. Grand Prix really went above and beyond to help me. They were proactive in contacting me when they knew I had an issue. They didn't sit around and wait for my call. This is my second Subaru and I thought I had a pleasant experience with my first Subaru in 2015. I'm really glad I choose Grand Prix Subaru and I will definitely be purchasing my future cars from them! Highly recommend!!! ***** OLD REVIEW ***** I was excited to purchase the new Subaru Solterra which was released in 2022. I did all the right steps in securing a reservation in advance and choosing a well rated dealer. When the MSRP came out ($48,000 - for the Limited trim) Grand Prix was charging over $9,000 on top of that. It's unbelievable how greedy this dealer was. It's also strangely coincidental that between they decided to add a markup in the same amount of federal rebate of $7,500 and $2,000 from NYS combined. They give this rebate to help consumers transition to EV not go into the hands of shady dealerships. More
by somerandomguy
Employees Worked With
Matt Pisciotta
August 31, 2022
Roy is a great salesman. He’s a man of his word. I bought a car from him 10 years ago and but another car last week. Both times were smooth. He’s a man of his word. I bought a car from him 10 years ago and but another car last week. Both times were smooth. More
by rosdog86
Employees Worked With
Roy Wander
