Grand Prix Subaru

I have, in the past, leased two Jeeps from this dealer and recieved excellent service, but not this time. As a returning leasee I fully expected to pick up a fully prepped and ready to go Jeep, not to be and recieved excellent service, but not this time. As a returning leasee I fully expected to pick up a fully prepped and ready to go Jeep, not to be the case. I arrived with a family member to pick up his new Jeep and mine and found that his was not ready to go, we had to attach the liscence plates our selves afer finding mounting clips, as the clips on his car were broken. The Jeep was not properly washed, the window stickers still attached, the service mats were filthy and still on the floor, the passenger side mirror was deeply scrathced and had to be replaced, which meant a trip down the road to the service department and another hour of waiting for replacement. My Jeep was not to be found no one knew where it was, not in the prep area not on the lot. One hour later it was found at the service area without the foglamps installed. Did anyone call me to inform me it was not resdy to go, did anyone bother to inform me the foglamps are on backorder, does anyone have a clue as to when the lamps will be in and installed? The answer to these questions is an emphatic NO! And now for the subterfuge,upon arriving at the service building I inquired with the parts dept. as to when they think the lamps would arrive, and the answer was when they are made we can have them. I was sold a product that does not exist, Jeep does not make them yet because the wiring harness is different now. The Jeep had thirty miles on the odometer, and I know it is less than six miles from the storage lot, then I find the cup holder is full of dried coffee and scratched up, the radio was set at an extremely high volume, so was this Jeep used as a demo or did the dealer employees use it for coffee runs, either way I was sold a used vehicle.The sales person did not bother to demonsrate any of the features, or nuances of the Jeep. When these issues were presented to the sales manager I was met with argument and resistance. So if you ask will I be back as a customer or will I ever recomend this dealer to friend or family, I say the answer lies in the speed and quality of this dealers response to the problems at hand. More

I was apprehensive about buying my first new car, but Kevin Diaz and the staff at Grand Prix quickly put me at ease and made for a great car buying experience. Kevin was friendly, knowledgeable, and ext Kevin Diaz and the staff at Grand Prix quickly put me at ease and made for a great car buying experience. Kevin was friendly, knowledgeable, and extremely professional. He addressed all of my concerns and went out of his way to make the entire experience a positive one. I highly recommend Grand Prix to anyone looking to buy a new car and I look forward to being a regular customer of theirs in the future. More

My salesman, Kevin Diaz, was great in showing me the car. letting me drive it and explaining the various features to me. The support staff was excellent and offered helpful, friendly advice. The car was re letting me drive it and explaining the various features to me. The support staff was excellent and offered helpful, friendly advice. The car was ready as promised, full tank of gas and away I went. More

The salesman was really nice, and gave us the best deal there was. Really good salesmanship. I'm glad my family went to Grand Prix to purchase a new car. Kevin looked high and low searching for the car my there was. Really good salesmanship. I'm glad my family went to Grand Prix to purchase a new car. Kevin looked high and low searching for the car my mother wanted. He managed to find the exact type after contacting all over NY. He is just an overall great guy! More

My experience was by far the best I have ever recieved purchasing a vehicle. The price was right, the vehicle was beautiful and most of all Kevin and the fiance team was a pleasure to deal with. I am glad purchasing a vehicle. The price was right, the vehicle was beautiful and most of all Kevin and the fiance team was a pleasure to deal with. I am glad I took the ride from new jersey to purchase my vehicle with you guys and will highly reccomend this dealership to all of my family friends, coworkers. Thanks again Shawn Schierloh More

My friend and I were both looking at Subaru's to buy and she found Roy Wander and recommended I give him a call. I did and I got the price I wanted with the options I wanted for the Forester. The process wa she found Roy Wander and recommended I give him a call. I did and I got the price I wanted with the options I wanted for the Forester. The process was simple and painless. I got the same price (actually a little lower) at another dealership but felt this dealership was better, didn't hurt they had loaner cars and 2-for-1 free oil changes and other services that seemed to add to the customer service aspect of the deal for me. Silvia More

Gina Plakas was a wonderful representative for Grand Prix. She LISTENED to what we wanted, and then help to get it for us. She was knowledgable as to our concerns about the accessories that we needed, Prix. She LISTENED to what we wanted, and then help to get it for us. She was knowledgable as to our concerns about the accessories that we needed, and saw that we got them. The atmosphere at Grand Prix was friendly and first class. This is our fourth Subaru, the second from Grand Prix, and we are very pleased!! Maxine and Alan Oberwager More

Mike was a great guy to work with. Very friendly. The car was priced fair. The deal worked out was not awesome, but I definitely didn't get ripped off. You could tell he was really attatched to the car car was priced fair. The deal worked out was not awesome, but I definitely didn't get ripped off. You could tell he was really attatched to the car, which was a bit refreshing. It was nice to see a guy not just care about the sale. More

I'd like to start off by saying I never thought buying a new car could have been this much fun. It had to have been the best big purchase experience I ever had. I'd like to send a big thank you to the most new car could have been this much fun. It had to have been the best big purchase experience I ever had. I'd like to send a big thank you to the most helpful car salesman Mark Labbate. Thank you for making my purchase so simple and saving me tons of cash. More

No hard sell. Very accommodating. Excellent in all aspects of the sale. Delivered car on time and even earlier when I requested that the pick-up date be moved up. I liked the service agreement. Fina aspects of the sale. Delivered car on time and even earlier when I requested that the pick-up date be moved up. I liked the service agreement. Financing was easy. Overall good experience with the purchase of this car. It is the first Subaru I have purchased. More