Grand Prix Subaru

The cars are top rate. The personel are UNPROFESSIONAL as well as rude and not well informed. When I pointed out an error of theirs, we were told that "I don't need to deal with you" and were shown the door. well as rude and not well informed. When I pointed out an error of theirs, we were told that "I don't need to deal with you" and were shown the door. Can you say Hyundai? I bought a new car at this dealer this year and it was not an easy experience, but Mr. Price rescued it in the end. The management is rude. Do not go there to be treated as a customer should...donuts at the service desk should not be a factor in your purchase...They do not act as if they want or need your business. Roy, the salesperson that took on our "challenge" was a professional, unlike his bosses.This was my first stop to buy another car. I am glad I went here first, as now even the not too great dealers are able to outperform these miserable people. They are acting like the Honda dealers of the 80's...if you don't like it, f*** off,we will sell our cars to someone else. In fairness, they did NOT say that. They did act that way though.They were successful in opening up my shopping to other local dealerships. Thanks Grand Prix for that! More

Terrible experience with the dealership. Adam, our salesman was very nice and helpful so this review does not reflect him but beware of upper management. I was all set to close a deal on a v Adam, our salesman was very nice and helpful so this review does not reflect him but beware of upper management. I was all set to close a deal on a vehicle when I noticed that I was being given a high rate for financing. I was declined by several banks according to Arnie (finance manager) including Chase of which Subaru uses to finance their vehicles. In my confusion and disbelief, I just wanted to take some time to get to the bottom of this. I have very good credit and in no means a dead beat when it comes to credit. I told Todd & Arnie I will leave a deposit and give me a day or so to sort things out. Surprisingly, there was one bank that approved me for a really high 5.69% APR! I felt pressured by them to take the APR they wanted to give me. I gave it a few days, I applied to 3 banks by myself and all got approved with much lower rates then what Arnie was offering me. I ran a credit report on myself and nothing out of the ordinary to indicate those sudden declined applications done by Arnie. To make a long story short, I call back Arnie and told him I decline to use dealer financing and want to use my own pre-arranged financing since the APR rate is much lower. Arnie's attitude changes right after this. He told me "well, if you want to use your pre arranged financing that they cannot offer the discounted price of the car as agreed a few days ago" To add insult to injury he wanted to add an extra $1,200 on top of the sticker price! BUYER BEWARE !!!! Have your financing done by your local bank or credit union an have this dealer This deal fell short because of Arnie and his mishandling of the finance deal. I have since purchased elsewhere More

If your quote from this dealer involves ordering and financing, make sure that you get them to confirm your quote in writing; before they make you wait for the vehicle to arrive. In my case, my deal inv financing, make sure that you get them to confirm your quote in writing; before they make you wait for the vehicle to arrive. In my case, my deal involved leasing a vehicle that I had to wait 14 weeks to arrive from the factory. When the car finally arrived, I was told that my payment would be $130 more per month than I was quoted, and to add insult to injury, I had to decide immediately if I still wanted the car. I can only conclude that because the car I ordered was in high demand with very little inventory, that they were able to sell it to someone else for a much higher price. Nevertheless, I was able to get a better price from a different dealer on a more expensive car, with financing approved within one hour. Makes you wonder what kind of business this dealer and Subaru are running. If you're wondering that my credit must be bad, I assure your that is by far not the case. When I signed the order with this dealer, I was assured by the salesman that my financing would not be an issue if I had good credit. Thereafter, neither the dealer, their bank, nor Subaru was able to show me why I did not qualify for my quote, the furthest that I was able to get was "it's a formula with all sorts of algorithms that only the finance people understand". The kicker, they made me wait 3 weeks to return my deposit. These guys are bad news! From the lying owner (Joel) who was crying that he's now stuck with a car that he does not have a buyer for (it's a fact that there are many people waiting months for these cars to arrive), the finance manager (Artie) who's nasty demeanor is only matched by his incompetency (or should I say lying competency) to perform proper financing to live by his quotes, to the lost souls who got caught in the middle (George the salesman, Tom the sales manager, and Dan the general manager), be very careful in dealing with these guys. More

I purchased a certified 2008 Jeep Wrangler Unlimited from Grand Prix on 11/19/11. It's been over a month and I still haven't received the license plates. The temporary in-transit permit which is valid for a Grand Prix on 11/19/11. It's been over a month and I still haven't received the license plates. The temporary in-transit permit which is valid for a month has expired and I am unable to drive the Jeep just before holidays. Despite various follow ups the attitude of the dealership has been very lax. They hid the facts and did not disclose that the title of the vehicle was still in the name of the previous leasing co. They seem to have no interest or urgency in addressing the issue, specially since they've already sold the vehicle. Me and my family are stuck at home and cannot go for our planned out of town vacation! More