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Grand Prix Subaru
Hicksville, NY
1,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,550 Reviews of Grand Prix Subaru
May 08, 2012
I had a fantastic experience at this dealer. Nicole is very kind, knowledgeable and friendly. It was such a wonderful experience and so different from other Subaru dealers in the region, where they could very kind, knowledgeable and friendly. It was such a wonderful experience and so different from other Subaru dealers in the region, where they could care less if I went to get a car or if I dropped dead ! Nicole took a great deal of time explaining all about different models and when I was ready to pick up the vehicle she went well above and beyond her call of duty to make sure all papers , and all matters pertaining the lease of the car were in order. I can recommend without hesitation this dealership. Very rare to find such wonderful people working in a place like this ( at least in the New York area. Only words of praise from this customer Of course the manager was equally helpful and accommodating to my husband and my needs. More
by thmular
Employees Worked With
Nicole McKinney
April 01, 2012
If your quote from this dealer involves ordering and financing, make sure that you get them to confirm your quote in writing; before they make you wait for the vehicle to arrive. In my case, my deal inv financing, make sure that you get them to confirm your quote in writing; before they make you wait for the vehicle to arrive. In my case, my deal involved leasing a vehicle that I had to wait 14 weeks to arrive from the factory. When the car finally arrived, I was told that my payment would be $130 more per month than I was quoted, and to add insult to injury, I had to decide immediately if I still wanted the car. I can only conclude that because the car I ordered was in high demand with very little inventory, that they were able to sell it to someone else for a much higher price. Nevertheless, I was able to get a better price from a different dealer on a more expensive car, with financing approved within one hour. Makes you wonder what kind of business this dealer and Subaru are running. If you're wondering that my credit must be bad, I assure your that is by far not the case. When I signed the order with this dealer, I was assured by the salesman that my financing would not be an issue if I had good credit. Thereafter, neither the dealer, their bank, nor Subaru was able to show me why I did not qualify for my quote, the furthest that I was able to get was "it's a formula with all sorts of algorithms that only the finance people understand". The kicker, they made me wait 3 weeks to return my deposit. These guys are bad news! From the lying owner (Joel) who was crying that he's now stuck with a car that he does not have a buyer for (it's a fact that there are many people waiting months for these cars to arrive), the finance manager (Artie) who's nasty demeanor is only matched by his incompetency (or should I say lying competency) to perform proper financing to live by his quotes, to the lost souls who got caught in the middle (George the salesman, Tom the sales manager, and Dan the general manager), be very careful in dealing with these guys. More
by msan
Employees Worked With
George, Artie, Tom, Dan, Joel.
March 22, 2012
Roy is wonderful. He was very helpful and professional. He is fair and honest. I also liked it that he wasn't pushy. When I found a lower price at another dealer he immediately and quietly reduced my co He is fair and honest. I also liked it that he wasn't pushy. When I found a lower price at another dealer he immediately and quietly reduced my cost by the same amount without another word or reminder. I also asked that he delay the arrival of the car due to some unforeseen personal family concerns to which he readily complied. He offered to help me set up my bluetooth when in the neighborhood. He also is very response to me; always promptly answers my messages. I have a friend who may be interested in a subaru and I will definitely bring her here to Roy. Arnie was also very nice and helpful. I appreciated his straightforwardness and realism in making choices. I went in certain that I would NOT purchase the warranty but ended up with one after his gentle, yet persuasive style convinced me otherwise. I'm not an easy sell but he convinced me with a very strong solid case. Much thanks to everyone at Subaru---it was a truly pleasant experience and I can't think of a car I would want more than my impreza. It's safe, economical, good mileage, good in the bad weather, etc. Have I convinced you yet that I'm a very satisfied customer?? Arleen O. More
by Arleen O
Employees Worked With
Roy and Arnie, Roy Wander
January 08, 2012
I am a repeatcustomer of They were extremely helpful and displayed amazing customer service!!! I shopped this car and they were the best with regards to price and service. displayed amazing customer service!!! I shopped this car and they were the best with regards to price and service. More
by Brad1111
Employees Worked With
Alex & Dan
December 23, 2011
I purchased a certified 2008 Jeep Wrangler Unlimited from Grand Prix on 11/19/11. It's been over a month and I still haven't received the license plates. The temporary in-transit permit which is valid for a Grand Prix on 11/19/11. It's been over a month and I still haven't received the license plates. The temporary in-transit permit which is valid for a month has expired and I am unable to drive the Jeep just before holidays. Despite various follow ups the attitude of the dealership has been very lax. They hid the facts and did not disclose that the title of the vehicle was still in the name of the previous leasing co. They seem to have no interest or urgency in addressing the issue, specially since they've already sold the vehicle. Me and my family are stuck at home and cannot go for our planned out of town vacation! More
by preetsarai
Employees Worked With
Daniel Ross, Sarah
December 15, 2011
Once again, I had a wonderful experience at Grand Prix Jeep. It is the third time I bought a new jeep there. I had shopped around before going there and of course they beat the best deal I had. They be Jeep. It is the third time I bought a new jeep there. I had shopped around before going there and of course they beat the best deal I had. They bend over backwards to make you happy. George Schappi was a wonderful salesman and Arnie Price was extremely helpful with the financing. I keep going back because Grand Prix Jeep is the best!!!!! They are gracious, very competitive and great to deal with. I highly recommend them! More
by Kathy N
Employees Worked With
George Schappi, Arnie Price, George Schappi
December 01, 2011
Roy and Todd were wonderful to work with! I felt they were honest and did everything in their power to get me the best deal for my budget. were honest and did everything in their power to get me the best deal for my budget. More
by JBCC
Employees Worked With
Roy Wander and Todd Falb, Roy Wander
November 29, 2011
Mike was the only dealer who told me that he could get the exact Jeep Liberty I asked for without taking a factory order. He was fun to talk with and negotiate with, too. I think he showed a lot of atten the exact Jeep Liberty I asked for without taking a factory order. He was fun to talk with and negotiate with, too. I think he showed a lot of attention to detail in completing the sale. The sales manager at Gran Prix was helpful, too. I did not like talking to the finance manager at Gran Prix. He seemed rather childish and self-absorbed. A typically inflexible individual who wouldn't think outside the box. More
by Mike D
Employees Worked With
Mike Monteforte
November 17, 2011
Roy was very informative, polite and easy to deal with. Not pushy at all. He gave me a price without any hidden fees at the end. Highly recommended. A+++++++ Not pushy at all. He gave me a price without any hidden fees at the end. Highly recommended. A+++++++ More
by djpro214
Employees Worked With
Roy Wander, Roy Wander
November 15, 2011
Throughout the buying process, never felt pressured to buy a car. Salesmen were extremely knowledgable about the features. Lastly, working with the Finance Manager, Arnie Price, every option was explain buy a car. Salesmen were extremely knowledgable about the features. Lastly, working with the Finance Manager, Arnie Price, every option was explained thoroughly and never pressured when opting not to buy any feature. More
by Jimmyboy123
Employees Worked With
Arnie Price
