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Grand Prix Subaru
Hicksville, NY
1,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,550 Reviews of Grand Prix Subaru
October 08, 2012
Anthony did a great job with our transaction as well as Todd the Sales Manager. Their trade-in value of my used car was fair to all involved. Their did a search for the Subaru I wanted (and color) and lo Todd the Sales Manager. Their trade-in value of my used car was fair to all involved. Their did a search for the Subaru I wanted (and color) and located it 140 miles away. Very satisfied with it. The Finance employee did a very good job and was not "pushy" like many are. The extras this dealership offers are great with the VIP program. Got a great car - Imprezza - and now have a great dealership to be with in the future. More
by nfpjeff
October 05, 2012
Nichole was VERY helpful! Came in to help me even after she was off the clock. She was able to get me the car I wanted, with the exact features I was looking for, on short notice. Wish all my other car bu she was off the clock. She was able to get me the car I wanted, with the exact features I was looking for, on short notice. Wish all my other car buying experiences could have went this smooth. More
by doraho
October 03, 2012
What most impressed me about Adam was his honesty, and the time he took to help us find the exact car we now love. He always made us feel like he enjoyed working with us and he looked forward to seeing u the time he took to help us find the exact car we now love. He always made us feel like he enjoyed working with us and he looked forward to seeing us. I also found him to be extremely knowledgeable about the Subaru. Since we are first time buyers of Subaru, we found this very important. Even after the sale was complete, Adam took time to introduce us to the service manager and set up our first service appointment. When we picked up the car, he went over every detail to make sure we understood all the features. He seemed to truly enjoy his work and seemed almost as excited about the new car as we were. We had originally ordered a 2012, but were able to get the first 2013 with exactly what we wanted at a great price. We would not hesitate to recommend Grand Prix, Subaru and especially Adam. More
by diane.russ3
October 02, 2012
Roy Wander for me, was the best Sales Person I encountered after buy/lease Jeep, Chrysler, Lexus, Honda and now Subaru. No pressure with Roy, next stop is another thing but very calm and professio encountered after buy/lease Jeep, Chrysler, Lexus, Honda and now Subaru. No pressure with Roy, next stop is another thing but very calm and professional. You just have to know your numbers to get the best deal as you do with other dealers. As any other dealers they will offer you lots of deals, bottom line it's all up to you to say yes or no, and they are good with it. They respect your decision. Follow up with Roy was the best, email was even better. After 4,500 Miles I finally decided to make a comment about the dealership. The Service Department was great, appointment was easy, arrival checkin was smooth and greeted nicely. Department is well organized and clean. A good size waiting area, tv, magazine, coffee and lots of bagel. Restroom was unisex but very clean and roomy. Service follow was nice. 1 year free maintenance is great. Took 50 Minutes for 1st maintenance check up. So far this dealer has 10 out of 10 with me. Well make another post on my 10T maintenance check and so on... More
by dannie101
Employees Worked With
Dannie Miranda, Roy Wander
October 02, 2012
The time at Grand Prix was enjoyable and Adam helped me through the whole process...I got out of a 2011 Sonata for a 2013 Crosstrek and regret nothing, I love this car. through the whole process...I got out of a 2011 Sonata for a 2013 Crosstrek and regret nothing, I love this car. More
by john.siraco.jr
August 05, 2012
The cars are top rate. The personel are UNPROFESSIONAL as well as rude and not well informed. When I pointed out an error of theirs, we were told that "I don't need to deal with you" and were shown the door. well as rude and not well informed. When I pointed out an error of theirs, we were told that "I don't need to deal with you" and were shown the door. Can you say Hyundai? I bought a new car at this dealer this year and it was not an easy experience, but Mr. Price rescued it in the end. The management is rude. Do not go there to be treated as a customer should...donuts at the service desk should not be a factor in your purchase...They do not act as if they want or need your business. Roy, the salesperson that took on our "challenge" was a professional, unlike his bosses.This was my first stop to buy another car. I am glad I went here first, as now even the not too great dealers are able to outperform these miserable people. They are acting like the Honda dealers of the 80's...if you don't like it, f*** off,we will sell our cars to someone else. In fairness, they did NOT say that. They did act that way though.They were successful in opening up my shopping to other local dealerships. Thanks Grand Prix for that! More
by Robert Ingerman
Employees Worked With
Fred/ Dan-sales manager
June 20, 2012
Terrible experience with the dealership. Adam, our salesman was very nice and helpful so this review does not reflect him but beware of upper management. I was all set to close a deal on a v Adam, our salesman was very nice and helpful so this review does not reflect him but beware of upper management. I was all set to close a deal on a vehicle when I noticed that I was being given a high rate for financing. I was declined by several banks according to Arnie (finance manager) including Chase of which Subaru uses to finance their vehicles. In my confusion and disbelief, I just wanted to take some time to get to the bottom of this. I have very good credit and in no means a dead beat when it comes to credit. I told Todd & Arnie I will leave a deposit and give me a day or so to sort things out. Surprisingly, there was one bank that approved me for a really high 5.69% APR! I felt pressured by them to take the APR they wanted to give me. I gave it a few days, I applied to 3 banks by myself and all got approved with much lower rates then what Arnie was offering me. I ran a credit report on myself and nothing out of the ordinary to indicate those sudden declined applications done by Arnie. To make a long story short, I call back Arnie and told him I decline to use dealer financing and want to use my own pre-arranged financing since the APR rate is much lower. Arnie's attitude changes right after this. He told me "well, if you want to use your pre arranged financing that they cannot offer the discounted price of the car as agreed a few days ago" To add insult to injury he wanted to add an extra $1,200 on top of the sticker price! BUYER BEWARE !!!! Have your financing done by your local bank or credit union an have this dealer This deal fell short because of Arnie and his mishandling of the finance deal. I have since purchased elsewhere More
by fairtrade87
Employees Worked With
Adam, Todd, Arnie
June 15, 2012
I bought my Subaru Forester from Grand Prix two days ago. The transaction was a home run: price, trade-in value, selection, and superlative personnel left me completely satisfied. Today I couldn't figure o The transaction was a home run: price, trade-in value, selection, and superlative personnel left me completely satisfied. Today I couldn't figure out one of the options I'd bought. So they sent someone over to make a house call. A house call, can you believe it?! And I live 15 miles away! Now I am ecstatic that I went to Grand Prix instead of two other dealers that were closer to me. If you are deciding between car brands, as I was initially, buy the Subaru just to work with these guys. The level of communication really stands out above the rest. When I left a message about my issue, I got calls back from Jeanne and Arnie, who had worked with me on the sale, and also Vinnie from the automotive side, I believe. This is really an integrated dealership, not a car seller with a maintenance department stuck on as an afterthought. Definitely, definitely go with Grand Prix. More
by Merry Will
Employees Worked With
Jeanne, Dan, Arnie, Vinnie, Jeanne Zargardo
