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Grand Prairie Ford
Grand Prairie, TX
1,698 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,698 reviews
March 29, 2022
Tried to work with Danny, but he never answered a single email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. About a week later, he sends me a “look at our specials and are you still in the market” general cut and paste email to which I told him “yes I’m still trying to buy a truck”. After that he still never replied to me after several more emails. Ali ever got were prewritten newsletter emails from him, zero actual help. More
by Ronsheline
Employees Worked With
Danny morales
March 24, 2022
Jackie was amazing! He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/d He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/decision! I don’t mind driving almost 2 hours to do business with Jackie! Thank you again for all you have done for us! More
by SebastianLbroussard26
March 21, 2022
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another truck from them but this changes my choice of Dealerships. I don't want to hear any COVID-19 excuses at this point. You either have qualified Techs or you don't. I checked with other Dealerships and the wait for them varies from 3-5 Days after appointment. Needless to say I made an appointment elsewhere. More
by Mike G
Employees Worked With
Britton Webb
March 19, 2022
Jackie is most helpful and informative. I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing busines I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing business with him for several years and several cars. He is always a pleasure and very welcoming even if it’s to just say “Hello” if I’m in the neighborhood. The entire process was smooth and flowing. Fabian, completed my paperwork in the most quickest and efficient way, telling me everything I needed to know, answering ALL my repetitive questions, and making me laugh. Huey brightened my day’s end with finishing my transaction and showing me all I needed to know on setting up my car. More
by Sparklingnitem
March 15, 2022
Very helpful as soon as I walked into the door at opening. Thank yall again. opening. Thank yall again. More
by BArd
March 08, 2022
Amazing service. From Jackie in the Sales group to the Finance department, Grand Prairie Ford is top notch. Will buy all my cars from them in the future! From Jackie in the Sales group to the Finance department, Grand Prairie Ford is top notch. Will buy all my cars from them in the future! More
by mattphillips1079
March 05, 2022
Great people and great service. Second time here and likely not the last. We’ll be back again. Second time here and likely not the last. We’ll be back again. More
by ray
February 21, 2022
Mr. Harris was initially a pleasure to work with. However, after a discrepancy between what he told me and my final contract, I have not heard from him, Harris was initially a pleasure to work with. However, after a discrepancy between what he told me and my final contract, I have not heard from him, the GM I’ve emailed, and the customer service rep. I recommend keeping every little sheet they have you sign, that was my mistake. More
by Man
February 16, 2022
Jackie was 5 star… I appreciate him and hope when I buy another truck I can buy from him. Thank you Jackie, you are great!!! If Grand Prairie Ford had a face, it should be Jackie!!! another truck I can buy from him. Thank you Jackie, you are great!!! If Grand Prairie Ford had a face, it should be Jackie!!! More
by AARON
February 15, 2022
Worst experience I ever had with service. . I brought my car in For recall service and my car came out with more issues than when I brought it in with. The service manager Melissa was blami . I brought my car in For recall service and my car came out with more issues than when I brought it in with. The service manager Melissa was blaming us saying it happen after we took the car when we called the next day and they set the appointment 4 days later More
by Family
Employees Worked With
