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Grand Prairie Ford

Grand Prairie, TX

4.7
1,698 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,698 reviews

June 07, 2022

Jackie is an awesome sales person and the fastest in/out ever buying a car. More

by texasgirl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Grand Prairie Ford responded

Thank you for the positive review. We're happy to hear Jackie was able to help make your purchase quick and efficient. Congratulations on the new vehicle!

May 30, 2022

Great People to work with they care they take care of you an get what you want More

by Angal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Braylan
May 31, 2022 -

Grand Prairie Ford responded

Angal, thank you for the feedback. We're glad to hear you had such a positive experience with your visit and the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

Jun 01, 2022 -

Angal responded

Thank you so much to all love my trk

May 25, 2022

Was greeted as soon as we pulled in to park I expressed what I was looking for and was offered a deal without having to commit to something I could not afford there was no pressure unlike other car dealers More

by Sweetcatjb41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Grand Prairie Ford responded

Thank you for the positive feedback. We're glad to hear you had a great experience during the car buying process. We hope you think of us for future servicing/car-buying needs.

May 18, 2022

Buying cars is painful but not with this team. This was a great experience. I was put into the right car for me at the right price. More

by Kalen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Grand Prairie Ford responded

Kalen, thank you for taking the time in leaving a positive review. We are happy our team was able to provide excellent customer service and an easy purchase process. We hope you think of us for any service/car-buying needs. Congratulations on the new vehicle.

May 17, 2022

Great service I liked they way they looked for different scenarios and explained it to me More

by Maeurisco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate
May 17, 2022 -

Maeurisco responded

Very good attention, they were very kind, my satisfactory experience

May 18, 2022 -

Grand Prairie Ford responded

Thanks Mauerisco for taking the time to leave feedback. We are happy we were able to provide excellent customer service and recommendations fit for you during your visit. We hope to have earned your loyalty for future service/car-buying needs.

May 05, 2022

Grand Prairie Ford is a very shady dealership. After carefully negotiating a proposal with a payment and signed contract, the dealer found every excuse to encourage my son to leave the car behind More

by DHenry
Recommend Dealer
No
Employees Worked With
Charles Vanhorn
May 03, 2022

Looking for a vehicle go see Robert Miller! He worked hard to get what we wanted. We are happy with the vehicle and the price. Robert Miller listened to us and delivered! Thank you Robert Mille More

by k9dukes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Miller
May 04, 2022 -

Grand Prairie Ford responded

Thanks for the review, congrats on the new vehicle!

May 03, 2022

just bought a new bronco and I was glad to get a friendly and courteous service from both the sales manager and also the sales associate. I'll recommend this dealership to family and friends. More

by fragal458
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Sedillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley Campbell
May 05, 2022 -

Grand Prairie Ford responded

Hi , we’re thrilled to get this kind of feedback. Thank you for taking the time to review us and congratulations on the purchase!

April 30, 2022

Great Customer service Jackie Mercer was excellent. would refer anyone to him.very nice guy More

by Alanna Edwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Grand Prairie Ford responded

Thank you for your positive feedback!

April 28, 2022

Advertised price was 3k less than the official quote when i asked about vehicle (not including tax of course). We were working out a deal and negotiating with sales rep (Ivan) when he suddenly went silent fo More

by MeganE27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan, Emilio
Apr 29, 2022 -

Grand Prairie Ford responded

Megan, thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

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