Grand Prairie Ford

Jackie is fantastic this is the 5th or 6th Expedition I have bought from him over the past few years. The “make ready” on my vehicle was not great. Cracked windshield and broken glovebox discovered shortl have bought from him over the past few years. The “make ready” on my vehicle was not great. Cracked windshield and broken glovebox discovered shortly after driving away in the vehicle. Also not as clean as expected. After hearing a noise coming from the rear, I found a golf ball in a rear compartment that was rolling around. Thanks to Jackie all issues were resolve and I love the Expedition. More

I purchased f150 here and Joseph sales person helped me. He 's vary knowledgeable and gave a good price too!! He never give up. I strongly recommend this guy. He's awesome Thanks Joseph!! He 's vary knowledgeable and gave a good price too!! He never give up. I strongly recommend this guy. He's awesome Thanks Joseph!! More

They don't care about you. Kelly Blue book had my car at 11k trade in value and they offered me 4k. They are not worried about making money or the customer happy. Typical Ford Kelly Blue book had my car at 11k trade in value and they offered me 4k. They are not worried about making money or the customer happy. Typical Ford dealership. Absolutely crazy that in today's market where dealerships are begging for used vehicles bc that's all that people are buying and they offer me 4k on a truck that runs smooth and is lifted with tires and wheels worth what they offered me. Crazy they do not care. More

This is my family’s and my second time purchasing a vehicle from Grand Prairie Ford. Both times, we worked with Jackie Mercer. He is very understanding and is straightforward. We will always continue t vehicle from Grand Prairie Ford. Both times, we worked with Jackie Mercer. He is very understanding and is straightforward. We will always continue to do business here for many years to come. More

When entering the building Jackie was the first one to welcome us in, the way he treated us was like family on the way how he talked to us and made us feel, during my time there I never felt pressured or welcome us in, the way he treated us was like family on the way how he talked to us and made us feel, during my time there I never felt pressured or rushed with Mr.Jackie there, I would recommend him to anyone who comes to Ford of Grand Prairie. More

WARNING stay away from Grand Prairie Ford because they will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light ca will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light came on. I also noticed that the alignment felt weird so I took the car to an alignment shop and they found suspension damage and told me to go to a body shop. They also said there may be possible frame damage as well. I went back to the dealership on August 4th to have them look at it. I received a text from the mechanic saying “We were told by sales not to fix the check engine light, but we did clear the light”. I spoke on the phone with Ron Smith (the one who sold me the car) and tried to explain my concerns about what the mechanic said and he was very disrespectful and even raised his voice at me. He denied saying this even though I have a text message from the mechanic saying otherwise. After that experience I wanted to talk to the manager because it felt like I was getting no where with the salesman. I ended up waiting a long time and felt like no one was taking me seriously. Once I finally got ahold of Jason Mendoza (the sales manager) I tried to explain the situation and my concern for my safety while driving that car. He tried to turn it around on me and say it was my fault when in fact the car is unsafe to drive. He was willing to put me and my five year old nephew (who I take care of on a daily basis) in harms way like our lives didn’t matter. If you’re trying to purchase a vehicle, do not go here because they will screw you over. If you’re in the market for a damaged car for full price and horrible customer service then this is your place! More

A good place to buy a vehicle you're not rushed you're not pushed friendly faces and very helpful would recommend it to friends and family not pushed friendly faces and very helpful would recommend it to friends and family More

Jackie greeted me as soon as I walked into Grand Prairie Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. More

Worst customer service I had had from a dealership in 50 years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I w years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I waited 10 minutes before someone came out to my truck. I live an hour away so I had to wait for my truck. After 3 hours I asked the service advisor where was my truck and he said it was almost ready. I ask him why it is taking so long for just and oil change and I had an appt. He said I had to wait in line. I asked him what is the purpose of having an appointment. I told him the sign in the office says appts are given priority. He did not know of any sign. It also says that on their receipt. After 3 and 1/2 hours my truck was finished and was not even washed. It took that long just for and oil change, That is unacceptable and I was never informed of the status while I was waiting. I will never go back to this dealership. They could have at least offered a free oil change for my trouble. More

Amazing customer experience! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! More