Grand Prairie Ford

Grand Prairie Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Inna provided fantastic assistance in helping you find the truck you liked. It’s also great to know that Karissa and her manager contributed to your experience by showing you different options. Our team is dedicated to finding the right fit for our customers, and your feedback reinforces our commitment to excellent service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

Grand Prairie Ford responded

We are deeply concerned about your experience and sincerely apologize for the issues you encountered. Your feedback is alarming, as it goes against everything we stand for as a dealership. We take accusations of dishonesty and unprofessional behavior very seriously. We would like the opportunity to address your concerns directly and investigate this matter thoroughly. Please contact our Customer Relations Manager, Maricela Vera, at Mvera@grandprairieford.com. Maricela will personally review your case, address the issues you've raised, and work towards finding a resolution. We value transparency and integrity in all our dealings, and we're committed to making this right. Thank you for bringing this to our attention, as it helps us improve our processes and ensure such incidents don't occur in the future.

Grand Prairie Ford responded

Thank you for your outstanding review! We’re thrilled to hear about your positive experience with Jon and Cameron. It's fantastic that Jon was able to work closely with you to secure the best price, and we’re glad Cameron provided the patience and information needed to make you feel comfortable. We take pride in accommodating our customers and are happy to hear that our team went the extra mile by delivering your vehicle and offering to pick it up for future service. Your satisfaction is our top priority, and we appreciate your kind words about our dealership. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Grand Prairie Ford responded

Thank you for your fantastic review! We’re delighted to hear that you found our team to be nice and welcoming. It’s especially wonderful to know that Scott has consistently provided you with great service over the years, and we’re thrilled that you followed him to our dealership. Scott is a valued member of our team, and your loyalty means a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

Grand Prairie Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had the best experience purchasing your new vehicle with us. It's fantastic to know that our sales team and finance staff were helpful throughout the process. Your recommendation means a lot to us, and we truly appreciate your trust. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

Grand Prairie Ford responded

Thank you for your continued trust in us! We’re delighted to hear that your second vehicle purchase was easy and hassle-free. Our goal is to provide a comfortable and enjoyable buying experience without any pressure, so it’s great to know we met that expectation for you. We truly appreciate your support and look forward to helping you again in the future. If you need anything, just let us know. Enjoy your new vehicle!

Grand Prairie Ford responded

Thank you for sharing your positive experience! We’re pleased to hear that you found us easy to work with and that you received a fair trade-in value for your truck. We take pride in ensuring our vehicles are clean and ready for our customers upon pickup. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance or have questions in the future, please feel free to reach out. We look forward to seeing you again!

Grand Prairie Ford responded

Thank you for such an incredible and detailed review! We’re thrilled to hear about your experience with our team. It’s wonderful to know that Brian went above and beyond to ensure you were comfortable and satisfied with your purchase. His dedication and communication skills truly shine, and we’re proud to have him on our team. Max’s follow-up and care exemplify our commitment to customer satisfaction, and we’re glad his outreach made such a positive impression. The finance team’s hard work in securing a deal you felt comfortable with is another testament to the teamwork we strive for. And as for Brenda—what an amazing shout-out! She truly is one of a kind, and we’ll be sure to pass along your message (including your request for that Mustang boxing picture!). We’re so grateful for your kind words and for choosing Grand Prairie Ford. You’ve made our day, and we can’t wait to assist you again in the future!

Grand Prairie Ford responded

Thank you so much for your kind words! Ron and Scott are truly dedicated to providing excellent service, and we're grateful they could assist you during a time of need. We appreciate you trusting us!

Grand Prairie Ford responded

Thank you for the kind words! Joel is dedicated to ensuring each customer leaves happy and satisfied. We’re thrilled to hear you had such a great experience. Enjoy your new vehicle, and let us know if there’s anything else we can assist you with!