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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,655 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,655 reviews

September 26, 2024

Dishonest. Added coverage we said no to. Won't return calls . Poor customer service. Would not recommend More

by 469-693-7802
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Granillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Grand Prairie Ford responded

We're sorry to hear about your experience. It's important to us that our customers feel valued and respected. Please reach out to Joseph Coates at JCoates@grandprairieford.com so he can address your concerns directly and help resolve this issue. Thank you for bringing this to our attention.

September 25, 2024

Cesar was very profesional and helpful. Definitely will recommend him 100% Over all great service. Thank you! More

by Joseluisveracastillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Granillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic review! We're thrilled to hear that Cesar provided you with professional and helpful service. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future. Thank you!

September 25, 2024

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by Arturo chacon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rodriguez
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Sep 27, 2024 -

Grand Prairie Ford responded

Thank you so much for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again!

September 24, 2024

This has been my second vehicle purchase with Hermi and he made the process as easy as possible and treated us better than any other salesman, overall good person to work with. More

by Juanborjas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hermi Ortuño
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Sep 25, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic review! We're thrilled to hear that Hermi made your vehicle purchase a smooth and enjoyable experience. It’s always our goal to provide excellent service, and we’re glad to know that Hermi has treated you well. We appreciate your loyalty and look forward to helping you with your future purchases!

September 24, 2024

Very great services for the time I got their. My sales person was very respectful and professional. The sales manger and the final paper work person where also very professional. And I will let f More

by santoyo.michael65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Elizondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our team and that our sales staff made a positive impression on you. Your recommendation to family and friends means a lot to us! If you need anything in the future, don’t hesitate to reach out. Thank you again for choosing us!

September 24, 2024

Yes i going to talk with my fruends and famyli to recomend grand prairie ford More

by Arturo chacon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Elizondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyel Rodriguez
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Sep 25, 2024 -

Grand Prairie Ford responded

Thank you so much for your recommendation! We're delighted to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving your friends and family in the future!

September 23, 2024

Fair negotiations- I was in and out within three hours with the truck I wanted at a fair price. More

by bmccoskey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanni Leurin, Cristian Benitez
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Sep 24, 2024 -

Grand Prairie Ford responded

Thank you for your positive feedback! We’re delighted to hear that you had a smooth negotiation process and were able to get the truck you wanted at a fair price. Your satisfaction is important to us, and we look forward to serving you again in the future! Enjoy your new truck!

September 22, 2024

Cesar Fuentes was great. Typical disappointment with finance trying to squeeze the highest interest rate out of you, or tacking on.additional unnecessary items to your purcha More

by chrishuffmi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Fuentes
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Sep 23, 2024 -

Grand Prairie Ford responded

Thank you for your feedback! We're glad to hear that Cesar provided you with great service. We understand your frustrations with the finance process and appreciate your honesty. Your experience is important to us, and we'll use your comments to improve our practices. If you have any further concerns, please feel free to reach out. We're here to help!

September 22, 2024

They worked with me and my family to get us into a vehicle that works for our family and one that we love. When we asked for no extra payments they listened and did what we asked. Ron is fantastic and More

by CREWS32398
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Grand Prairie Ford responded

Thank you for sharing your positive experience! We're delighted to hear that Ron and our team were able to find the perfect vehicle for your family. It's wonderful to know that we listened to your needs and made the process enjoyable. We appreciate your trust and look forward to helping you again in the future!

September 22, 2024

I received excellent customer service from the staff at Grand Prairie Ford. Hats off to Jose Pacheco who made my buying experience awesome. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pacheco
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Sep 23, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience, and we'll make sure to pass your compliments along to Jose. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!

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