Grand Prairie Ford

Service Department You call for an appointment and you arrive and they tell you that they can not preform the work and tell you that you need to make another appointment You call for an appointment and you arrive and they tell you that they can not preform the work and tell you that you need to make another appointment and we did not receive a call after driving 25 miles. On the first appointment we received the truck worse being cleaned than when we brought it in. We spent money getting truck detailed before bringing in to get serviced and it had water spots and grease all on side of truck. The customer service sucks. They lie to their customers just to get you in. More

Overall great experience Purchased a vehicle from this dealership earlier this month and had an overall great experience. In the end we negotiated a price that I felt was more Purchased a vehicle from this dealership earlier this month and had an overall great experience. In the end we negotiated a price that I felt was more then fair. The part that made the overall experience great rather then good was getting to work with a gentleman by the name of Andrew from down under who was the easiest salesman I have ever had the pleasure buying from. More

Crooks and cheats! STAY AWAY My wife and I bought a used Ford Flex from GPF because my father had done previous business with them when he bought a Roush Mustang. We completed ou My wife and I bought a used Ford Flex from GPF because my father had done previous business with them when he bought a Roush Mustang. We completed our purchase of our CPO vehicle and were happy to begin with. As my wife pulled into our driveway one day I noticed a rather large dent in the frame behind the bumper cover. We had only had the vehicle for a couple of weeks at this point so we called GPF to see what could be done since a CPO vehicle isnt alowed to be certified with front end damage. Long story short, they told us tough xxxx and my wife is driving around a vehicle with front rnd damage that we paid premium price for. DO NOT BUY ANYTHING FROM THESE xxxxxxxx! More

Excellent! Bought a late model pre-owned truck from these guys and it was by far the easiest and most relaxed vehicle buying experience ever. Andy was the sales Bought a late model pre-owned truck from these guys and it was by far the easiest and most relaxed vehicle buying experience ever. Andy was the salesman who sold me my truck and he was very easy and fun (yeah who thought a car salesman could be fun huh?) to work with. No pressure, no BS. We didint get to the dealership till after 8:30 pm but he had no problem working with us till almost 10pm to get the deal done... Thanks Andy and GP Ford.. I will be back! More

2nd Car Purchased from Grand Prairie Ford I recently went in for an oil change on my 2012 Focus and as I was leaving I stopped to just peek at a 2014 Fusion knowing that there was no way I wou I recently went in for an oil change on my 2012 Focus and as I was leaving I stopped to just peek at a 2014 Fusion knowing that there was no way I would ever be able to take one home. I was greeted by my salesman Gilbert Millet-Rivera, he asked me a few questions about what I'm looking for in a car and my price range/budget. Not thinking that I would make it past the front door, before I knew it Gilbert was taking us out to look at a Fusion with all the features I wanted to test drive and I just fell in love with the car. Gilbert went above and beyond to get me into that car and in a timely manner at that. I just closed the deal with the finance department today and it was the greatest feeling to take home the car I wanted with the features and payments I needed. Thanks for all of your help Gilbert!!!! More

Horrible experience PRICE QUOTED IS ALWAYS LOWER THAN WHAT THEY TRY SELL THE CAR TO YOU FOR! ALPSO, OFFERED $2500 FOR MY TRADE IN WHEN EDMONDS SAYS IT'S WORTH $6K FOR TR PRICE QUOTED IS ALWAYS LOWER THAN WHAT THEY TRY SELL THE CAR TO YOU FOR! ALPSO, OFFERED $2500 FOR MY TRADE IN WHEN EDMONDS SAYS IT'S WORTH $6K FOR TRADE! And if Tony prepares your quote run back to East Texas! More

3rd Ford Focus purchased from Grand Prairie Ford. I bought my first Ford Focus in 2004 from GP Ford. Very satisfied with vehicle and customer service. Returned in 2007 for another Focus. Loyalty to th I bought my first Ford Focus in 2004 from GP Ford. Very satisfied with vehicle and customer service. Returned in 2007 for another Focus. Loyalty to the Focus for great performance and to GP Ford for staff that has been easy to deal with. This weekend we bought our 3rd Focus here and must say, this has been the best experience yet. Gilbert was awesome. Took his time to show us a variety of cars to choose from. Never felt rushed, Gilbert showed great patience. Instead of trying to sell us on a deal, he asked questions and listened to us. Tailored the deal to fit our goals and needs. I'm not sure when, but we will be returning in the future for that 4th Focus. More

GP Ford Used car sales Able to view the lot freely then when ready to look at specific vehicles Salesman stepped in. Didn't try to persuade me to buy a specific vehicle he Able to view the lot freely then when ready to look at specific vehicles Salesman stepped in. Didn't try to persuade me to buy a specific vehicle he listened to what I was looking for and got me in the vehicle of my choice. Most comfortable I have ever been purchasing a vehicle. Most honest salesman I have encountered. More

Happy F150 Customer I recently came into the store right before they were closing. Jason Powers actually stayed 3 hours after the store had closed to make sure I got my n I recently came into the store right before they were closing. Jason Powers actually stayed 3 hours after the store had closed to make sure I got my new Lariat. He never once seemed annoyed or anything other than happy to be helping me. I am going to buy a fusion for my wife next week from Jason Powers and his sales manager Tony. More

If they call you wanting to buy your car...read this first! They called me in because they found my car for sale on Craigslist. I drove 45 minutes one way to get there. Once I was there they told me they wouldn They called me in because they found my car for sale on Craigslist. I drove 45 minutes one way to get there. Once I was there they told me they wouldn't be able to buy my car because it's an exotic and it isn't a Ford. I asked them why they called me saying they were interested in buying my car in the first place. All they had to say was sorry. Mary was the name of the person who originally called me. Brittany was the name of the person who scheduled the appointment. Once I got there I talked to 3 different salesmen and a manager who all tried to pass me on to someone else. Not the smartest group of guys I've dealt with. I wish I would've checked their ratings online before going in. They average 2 out of 5 stars! More