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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,728 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,728 reviews

December 15, 2023

Had a great experience buying my first vehicle. They helped me answer every question I had and solve any issues as well. More

by israel.rive2021
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Grand Prairie Ford responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

December 14, 2023

Trey and Jackie were amazing. Everything was good from customer service to the hospitality. Will most definitely recommend. More

by jachaisjenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Elizondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey
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Dec 20, 2023 -

Grand Prairie Ford responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

December 13, 2023

They were very nice! I always have anxiety about big purchases and they were very patient with me! More

by smileb49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 12, 2023

I would never buy another vehicle from Grand Prairie Ford ever again after my experience with their used car team. More

by dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used Car Sales Manager
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Dec 13, 2023 -

Grand Prairie Ford responded

We appreciate your feedback, and we're sorry to hear about your negative experience. However, your review lacks specific details about the issues you encountered, making it challenging for us to address your concerns effectively. To assist us in better understanding your situation and to address your concerns appropriately, we kindly request that you provide more details about your experience. This will enable us to investigate the matter thoroughly and take the necessary steps to improve our services and ensure that such issues do not happen in the future. Please feel free to reach out to our customer service department or provide more specific information in a follow-up review. We value your feedback and are committed to delivering the best possible experience to our customers. Your input is essential in helping us make the improvements needed to better serve you. Thank you for your understanding.

December 12, 2023

Amazing service. Jackie is the best. Second truck I’ve bought from him. Ford for life!! More

by casiasanthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 11, 2023

Great service that was provided. Love the vehicle that I purchased and I plan on purchasing a vehicle from this dealership next time. More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 09, 2023

It was the most seamless and pleasurable vehicle purchase I’ve ever had would 100% recommend Grand Prairie Ford More

by Grumpy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 09, 2023

Service was horrible, man was rude and loud, I am not his "BRO", vehicle is not even 2 weeks old. Picked up a screw or nail. This guy needs to be retrained or fired! More

by maguyver6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fasil
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Dec 13, 2023 -

Grand Prairie Ford responded

We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Your feedback is invaluable to us as it helps us improve our services and ensure that all our customers have a positive experience. We are dedicated to making the necessary changes to prevent such situations from happening in the future. If you have any additional information or would like to discuss your experience in more detail, please do not hesitate to contact our customer service department. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

December 08, 2023

Great service, Jackie was great, understood my situation and made it work for me, thanks More

by User-abe5544c07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 07, 2023

Like always Mr Jackie is one of your best salesmen in your dealership I will recommend him to my friends and family. More

by fideliaespana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

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