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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
2,671 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,671 reviews

July 27, 2023

Average dealership with terrible customer service. They put regular fuel in cars that are only supposed run on premium. When i asked Huey if the car should have premium after he filled it with regu More

by Acura buyer
Recommend Dealer
No
Employees Worked With
John Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Grand Prairie Ford responded

We're sorry to hear that you were dissatisfied with the services you received. Your satisfaction is our top priority, and we strive to provide the best possible service to all our customers. To address your concerns and improve our services, we would greatly appreciate more information about your specific experience. Please consider reaching out to us directly with more details, such as the date of your visit, the nature of the services you received, and any specific issues you encountered. Your feedback will help us identify areas for improvement and ensure that we meet your expectations in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.

July 26, 2023

Great salesperson but added too many unnecessary fees to price, which made negotiations harder. Free oil changes will help. More

by dljuarez67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your review. Thank you for your recommendations, we will take these into consideration for the future.

July 25, 2023

Jackie was responsive to my all my requests and followed up appropriately, when necessary. He made the entire process enjoyable and concentrated on my needs as a customer. More

by Dan.hessling86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate
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Jul 26, 2023 -

Grand Prairie Ford responded

Thank you for your positive review!

July 25, 2023

Great experience easy and simple most definitely will be back for another car thank you More

by Berenice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 24, 2023

Two purchases in one day! That’s how amazing Jackie and Grand Prairie Ford are! More

by Hmdearborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 24, 2023

We had such a great experience with Jackie! It was so great we ended up with a second purchase! More

by Hmdearborn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 22, 2023

Cruz was really easy to work with. I enjoyed everyone I talked with. I would recommend Grand Prairie Ford to all. Thank you. More

by stacey77thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 21, 2023

I found the vehicle I wanted online and purchased it in-person on a Saturday morning. My salesman took great care of me! More

by Cgibbson11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hermi Ortuno
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Jul 21, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 20, 2023

Really impressed with service. They stayed later than closing time to make sure all of our questions were answered !! More

by judyrdgz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Larios, giovanni
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Jul 21, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 19, 2023

We had issues getting our hard to get Ford Maverick but the vehicle did arrive and GPF made any problems right! Thank you GPF. More

by jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Caballero, Steve Anthony , Lawrence Sedillo
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Jul 21, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

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