Grand Prairie Ford

Do NOT go to Grand Prairie Ford. Grand Prairie Ford is a terrible dealership. They do not honor the internet prices. No one was friendly. They were actually very rude to me (the customer). The salesman, And terrible dealership. They do not honor the internet prices. No one was friendly. They were actually very rude to me (the customer). The salesman, Andy, was very high pressure, rude, arrogant, and unwilling to deal. The sales manager, Tony Terrazas, was rude and high pressure. Both, the salesman and sales manager, were unwilling to let me speak and just continued to speak over me. Neither person was willing to listen to me about what I wanted in the car and what I thought was a reasonable price. If I spoke, both individuals would just talk louder to drown me out and continue to say "this is such a good deal" and you should buy the car tonight. We had to ask for our keys multiple times before they brought them back after appraising our trade-in. We felt that we were being held hostage. Going to Grand Prairie Ford was a waste of time and I will not return. More

Went because the commercial stated everyone is approved. Did the online application and was told I was preapproved. When I got to the dealership (several miles away and a lot of gas), I was told there was Did the online application and was told I was preapproved. When I got to the dealership (several miles away and a lot of gas), I was told there was nothing they could do for me. More

Drove 3 hours to visit the store for the online price of select vehicles. Upon arrival/discussion, the price increased several thousand dollars due to options not requested but mandatory addition to the pri select vehicles. Upon arrival/discussion, the price increased several thousand dollars due to options not requested but mandatory addition to the price. I accepted these additions because I really wanted the vehicle and thought it was still a fair price. However, when it came time to finalize the paperwork the sales manager would not work with how I needed to register the vehicle and demanded unreasonable actions on my part (basically leaving a check in case I did not register the vehicle as I said I would). I have been an officer in the military for 6 years and have a Masters in Management. This management team is terrible! Not once did the manager speak to me face to face and had zero trust in making this sale, even though they told me they trusted me completely. Therefore, they lost the sale. I would not recommend this dealership to anyone. More

Just bought a car from them on 5/7/13, The sales person was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, NEVER called back, still waiting after 10 days. Finance dept is never available. The front desk "ladies" dont know whos doing what, put you on hold forever. Then they bully you so that you will get off their phone line- like the Sales manager I just spoke with "Ray". Completely disatisified.... I went in with a letter offer from a specific bank, and as of today my contract is with the totally random finance company I have never heard of, and has the worst reviews ever. DON'T BUY A CAR from this DEALERSHIP!!! More

Costomers Beware!! Internet prices at Grand Prairie Ford are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked to see one for internet price they said they always do the extras but dont put it on the internet. HELLO FALSE MISLEADING ADVERTISING!! THEN I signed an agreement that i would accept $6000.00 for my trade in and the next day they offered HALF!! Thats right $3000.00..I said Excuse me but you offered me twice that yesterday..He said (and I quote) "Do you really think its worth more than $3000.00. I said it doesnt matter what I think, you guys offerred $6000.00 yesterday and thats what i want. He said he couldnt go that much I said Then We are done. WHO DOES THAT?? Make an offer and offer half the next day. I said "I would like a costumer satisfaction survey" He said I could only have one if I purchased a vehicle. I guess they only accept good reviews. More

Sales Manager was incredibly rude. Would not allow me to have the pre owned car to be checked out by my personal mechanic. What do they have to hide?!? have the pre owned car to be checked out by my personal mechanic. What do they have to hide?!? More

I had a very bad experience with the finance department. They did not honor what the Salesman had told me, ($88 down and no payment for three months). I called about twenty times, at least, and was either p They did not honor what the Salesman had told me, ($88 down and no payment for three months). I called about twenty times, at least, and was either put off or told they would call me back. When I finally spoke to the Finance manager and told him I thought their advertising was fraudulent and that I was thinking of calling my attorney, he cussed me out and hung up on me. I work in sales and cannot imagine ever talking to a paying customer like he did. I agree with some of the other people on this site that these are undereducated, stupid people. I would never dream of doing business with Grand Prairie Ford again and would discourage anyone else from doing so. My one pleasant experience was the salesman, Tony Mathis. More

This dealership does not honor the prices they advertise, nor do they do what they say they are going to do. I asked several employees for numbers in writing and was refused. When numbers did come to me they nor do they do what they say they are going to do. I asked several employees for numbers in writing and was refused. When numbers did come to me they were jacked up by $400 tint and $500 bedliner. Go price these things at other dealerships. They wasted my time for a week. More

Scam artists!!! Wish I was able to not give ANY stars at all since these uneducated backwards heathens do not deserve it! This place needs to be put down just like their service! Scam!!!!! all since these uneducated backwards heathens do not deserve it! This place needs to be put down just like their service! Scam!!!!! More

Service Dept. will not call back after making diagnostic check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back e check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back either for what reason I could not say. It seems to me that poor service is the norm for this dealership. I will not use their service for any reason from now on. More