Grand Prairie Ford

STAY AWAY FROM THIS PLACE!!!!!!!!!! We found a 2012 GMC Terrain on the Internet priced very competitively. We called on a Friday and were told that the car was in mint condition with 24,495 miles. We expla Terrain on the Internet priced very competitively. We called on a Friday and were told that the car was in mint condition with 24,495 miles. We explained our situation to the salesman and he said "We won't lose your business over the price of the trade in." We live 125 miles away from the dealership and wanted to make sure that the car was as advertised before driving all that way. When we saw the Internet price drop another $1000 on Tuesday, I called to make sure the car was still there. They said it was. I asked the new sales person to look over the car and make sure there were no dents, scratches or other cosmetic problems. A second time I was told it was in mint condition. So I told them we were on our way. They said they would hold the keys while we made the 2.5 hour drive. I called 2 more times on the way to tell them we were coming. "Don't worry we have the keys pulled" I asked one more time for a 3rd person to look and see if there were any scratches. A third time I was told it was in mint condition. We got there at the exact time I told them we would be there. "The salesman you were working with just left to shoot a commercial at the Rangers game and won't be back till late." So I got a new salesman. He took our information to get our car appraised and then came back and said, "I'm sorry but the car you came to look at is just now being sold!! May I interest you in another?" We were in shock after being told 3 times they had pulled the keys for us. Then the guy says, "well maybe if you look at it right now and get the numbers in before the other people do it can be yours." We went outside to look at it and there we saw a scratch that was deep, a quarter inch wide and about a foot long on the rear passenger door and back panel. Disgusted we tried to leave and they kept trying to put is in another car. We were furious and tried to get my keys to my car back. The sales manager came out and asked what my story was. When I told him that we had driven125 miles and 2.5 hours, been told the car was held for us and that it was in pristine condition and that nothing they told me was true, he said, "Sorry." Boo offer of, "let me give you some money for gas; let me see what we can do for you." We got in the car and drove away. We looked up the dealership online because I wanted to see if the pictures of the car showed the huge scratch, thinking maybe I had missed it. To my surprise, the car was now listed at $24,995, a full $6000 more than advertised just 5 hours earlier. And yes, the pictures showed NO SCRATCHES!! Please do yourself a favor and do not waste any time at this dealership More

I went in there for an internet price on a car of 23,906. I was hoping to get a little off of that, and walk out with paying a total of 25k, including TT&L. Not only did it not go down, after all of the a I was hoping to get a little off of that, and walk out with paying a total of 25k, including TT&L. Not only did it not go down, after all of the add ons, and a lot of haggling, it was at 28050. They wanted to charge for a two year service plan, and some other non necessities. What irks me about it is that they were very unconcerned that there price was just a lie. Don't drive there just to check out an internet deal, it isn't worth it. More

Spoke the the Internet sales MGR several times over the phone about a truck I was interested in. I was deliberately lied to regarding financing and dealer add ons. I went and got my own financing and went phone about a truck I was interested in. I was deliberately lied to regarding financing and dealer add ons. I went and got my own financing and went up there. I went ahead and financed through Ford at a high interest rate in order to get the additional rebates. They would not budge 1 cent on price and tried to add extended warranties and protection packages on the final paperwork hoping I would not notice. I bought the truck and drove straight to my credit union to refinance it at a much much lower rate. More

Deceptive advertising style! Internet sales price did not include dealer add-on of window tint $399 (non-removable) and no disclosure regarding Ford Motor Credit financing required to receive internet price include dealer add-on of window tint $399 (non-removable) and no disclosure regarding Ford Motor Credit financing required to receive internet price ($500 Rebate for financing with FMC which reduces sales price). Note to all buyers...Get all the details before making your trip to Grand Prairie Ford. After leaving Grand Prairie Ford we called another dealer advertising a great price on Autotrader.com and experienced the same issue but with even more non-releasable dealer add-ons (tint, pin stripping, interior protection and nitrogen air filled tires). Yes I will be taking the time to write a similar review for the other dealer (Randall Noe Ford). Dear Dealer: Please read Texas Administration Code Title 43 Part 10 Chapter 215 Sub Chapter H. More

Do NOT go to Grand Prairie Ford. Grand Prairie Ford is a terrible dealership. They do not honor the internet prices. No one was friendly. They were actually very rude to me (the customer). The salesman, And terrible dealership. They do not honor the internet prices. No one was friendly. They were actually very rude to me (the customer). The salesman, Andy, was very high pressure, rude, arrogant, and unwilling to deal. The sales manager, Tony Terrazas, was rude and high pressure. Both, the salesman and sales manager, were unwilling to let me speak and just continued to speak over me. Neither person was willing to listen to me about what I wanted in the car and what I thought was a reasonable price. If I spoke, both individuals would just talk louder to drown me out and continue to say "this is such a good deal" and you should buy the car tonight. We had to ask for our keys multiple times before they brought them back after appraising our trade-in. We felt that we were being held hostage. Going to Grand Prairie Ford was a waste of time and I will not return. More

Went because the commercial stated everyone is approved. Did the online application and was told I was preapproved. When I got to the dealership (several miles away and a lot of gas), I was told there was Did the online application and was told I was preapproved. When I got to the dealership (several miles away and a lot of gas), I was told there was nothing they could do for me. More

Drove 3 hours to visit the store for the online price of select vehicles. Upon arrival/discussion, the price increased several thousand dollars due to options not requested but mandatory addition to the pri select vehicles. Upon arrival/discussion, the price increased several thousand dollars due to options not requested but mandatory addition to the price. I accepted these additions because I really wanted the vehicle and thought it was still a fair price. However, when it came time to finalize the paperwork the sales manager would not work with how I needed to register the vehicle and demanded unreasonable actions on my part (basically leaving a check in case I did not register the vehicle as I said I would). I have been an officer in the military for 6 years and have a Masters in Management. This management team is terrible! Not once did the manager speak to me face to face and had zero trust in making this sale, even though they told me they trusted me completely. Therefore, they lost the sale. I would not recommend this dealership to anyone. More

Just bought a car from them on 5/7/13, The sales person was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, NEVER called back, still waiting after 10 days. Finance dept is never available. The front desk "ladies" dont know whos doing what, put you on hold forever. Then they bully you so that you will get off their phone line- like the Sales manager I just spoke with "Ray". Completely disatisified.... I went in with a letter offer from a specific bank, and as of today my contract is with the totally random finance company I have never heard of, and has the worst reviews ever. DON'T BUY A CAR from this DEALERSHIP!!! More

Costomers Beware!! Internet prices at Grand Prairie Ford are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked to see one for internet price they said they always do the extras but dont put it on the internet. HELLO FALSE MISLEADING ADVERTISING!! THEN I signed an agreement that i would accept $6000.00 for my trade in and the next day they offered HALF!! Thats right $3000.00..I said Excuse me but you offered me twice that yesterday..He said (and I quote) "Do you really think its worth more than $3000.00. I said it doesnt matter what I think, you guys offerred $6000.00 yesterday and thats what i want. He said he couldnt go that much I said Then We are done. WHO DOES THAT?? Make an offer and offer half the next day. I said "I would like a costumer satisfaction survey" He said I could only have one if I purchased a vehicle. I guess they only accept good reviews. More