Grand Prairie Ford

great experience Andy was very easy to work with. Very knowledgeable and helpful. His friendly demeanor made my experience worth it. I will definitely reccomend him to Andy was very easy to work with. Very knowledgeable and helpful. His friendly demeanor made my experience worth it. I will definitely reccomend him to others. More

Great place to buy a truck Wife and I bought a new F150 from these guys and felt compelled to let the rest of the truck buying community how easy they are to deal with. We worke Wife and I bought a new F150 from these guys and felt compelled to let the rest of the truck buying community how easy they are to deal with. We worked with Andrew and he was easy going and laid back in his sales approach from the beginning The whole process was easy and straight forward. .. Thanks mate :-) More

My wife and I bought a F150 truck from this dealership over the weekend and could not be happier with the service we received. We were given a copy of the carfax without asking or having to pay extra for over the weekend and could not be happier with the service we received. We were given a copy of the carfax without asking or having to pay extra for it and we are loving our new F150. What made the experience so much better was we got to work with a sales man named Andy who is all the way from New Zealand. He was very easy to work with, honest and made the buying process very enjoyable. More

I just have bad experience with this Dealership today: Feb/08/2014. Sale Manage of Car Dealer name is Arvin Procter had conversation with me over Email and He agreed to sale the Lexus with price is $12k+ Feb/08/2014. Sale Manage of Car Dealer name is Arvin Procter had conversation with me over Email and He agreed to sale the Lexus with price is $12k+Tax. I came to Ford dealer to test drive and found out the car have some scratch, cosmetic, dents and title reported LEMON. I offered $12.500 that included tax, sale man name is Robert spoke to his boss and shaked my hand to done deal and toll me write a check. I went to my car get a checkbook and He run after me and toll me that sale Manager said "NO" it have to be $13,100.00 and this price will work for all day today. I left and decide to come back an hour later to pay for that price, but this time, He said Used car Director say " the price will be increase to $13,000+ tax+fee= $14,500. This is ridiculous, just 1 hour but they can increase the price and they blamed to different thing. They made me wasted the times for nothing. They don't care what commitment between saler and buyer, they break agreement and don't care how their service. Don't trust this Dealership and don't ever go to this Auto Dealer, they are dishonest and can increase their price anytime they want, it just depend how much you like the car and they can increase from that.. ' More

I read their ad on Cars.com and they had the 2014 Ford Focus I was wanting for my teenage daughter. I called the dealership and talked with their Internet sales manager, Brittany Crecy. I confirmed the Focus I was wanting for my teenage daughter. I called the dealership and talked with their Internet sales manager, Brittany Crecy. I confirmed the price, VIN number and that the car was in stock. Later that evening I went to the dealership checkbook in hand and wanted to buy the car we talked about. I Confirmed the price once again with the sales person and they started the paperwork to make my cash purchase. A sales manager comes to the table and tells me this vehicle is going to be $1787 more than the price listed online. He tells me Cars.com price did not include the dealer added options. My question is why did you have a misleading ad online and never intended to honor your listed price? In my opinion this is misleading at best. Read the fine print and do not use this dealer based on any Internet ads. Lesson learned. Don’t buy from Grand Prairie Ford. More

I would like to notify potential consumers that Grand Prairie Ford is NOT a place to do business with. My grandparents purchased a preowned vehicle in September of 2013 from this dealership. The price Prairie Ford is NOT a place to do business with. My grandparents purchased a preowned vehicle in September of 2013 from this dealership. The price was more than what the vehicle was worth, when the vehicle made it home the day of the purchase, the battery went dead after we were assured that the multi point inspection is done thoroughly to all of their vehicles. They did tow the vehicle back tot he dealership the next business day and corrected the battery. We asked that they double check to ensure that all parts of the vehicle were in working order. We were assured again that everything was fine but to our amazement, it certainly was not. I notified the manager of the dealership that actually helped closed the deal and he NEVER returned my phone call. I contacted him and spoke to him about an email that I had sent outlining our dissatisfaction but he never responded after his promises to the email. I also called the OWNEr of the dealership and never got a response. We finally canceled all warranties and kept the vehicle. This is a Pre Warning - DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

Worst experience I've ever had with a car dealership. They messed up my paperwork and got pissy when I couldn't make it in to resign on their time. All and all I took my car back and terminated the deal. They messed up my paperwork and got pissy when I couldn't make it in to resign on their time. All and all I took my car back and terminated the deal. I got a much better car for WAY cheaper now. DO NOT GO HERE. More

I recently purchased a new F150 from this dealership and was very satisfied with my buying experience from beginning to end. I spent several days researching the truck I wanted, and searching the web for th was very satisfied with my buying experience from beginning to end. I spent several days researching the truck I wanted, and searching the web for the best deals and all searches lead me to GP Ford. The truck was considerably cheaper then other Ford dealerships, and even after including a spray in bedliner and texas tints it was still better priced then other dealerships that did not include these. It was also a great experience working with a salesman from Australia who had a lot of personality and was very helpful and sincere. I highly recommend this dealership. More

I bought an extended warranty for I was told was an additional 72 months or 75K miles, which would have covered my car for the entire time it was financed(48 months) or100k miles (it was a used BMW wi additional 72 months or 75K miles, which would have covered my car for the entire time it was financed(48 months) or100k miles (it was a used BMW with 31,500 miles onit and the factory warranty expires at 36k miles). Upon recently having to take the car to the shop I was informed that the warranty Grand Prairie submitted to the warranty company had an "in service" date, back dated to the day the car was built! Why would I buy a warranty that covered 36 months of a car when I didnt own it?? That is a ludicrous proposition. There is no documentation on the contract I have it my possession that states this anywhere. I called the warranty company and they said I had to resolve it with Grand Prairie Ford. I have left numerous messages with various members of management at the dealership with no returned phone calls. Steve Bova my contact at the dealership said fixing their misrepresentation "wouldnt be fair to the dealership"! He also did NOT EVEN WANT TO SEE WHAT I SIGNED! I have filed a complaint with the Attorney General of Texas. Please if you have had this same issue or similar, we only need 30 people to get to Class Action Status! More

I recently purchased a new vehicle from this dealership and am very pleased with the overall experience. All personnel I dealt with; from salesman, sales manager and finance department, were professional a and am very pleased with the overall experience. All personnel I dealt with; from salesman, sales manager and finance department, were professional and courteous. I was not pressured to purchase any particular vehicle, rather I was shown both new and used cars and was given ample opportunity to make my own decisions. Having conducted my own research, as all buyers should do, I was comfortable with the information given me by the salesman and sales manager and found it to be true and accurate. If you are an informed buyer I can highly recommend this dealership for a new or used car or truck purchase. Also, if you are fortunate enough to work with Ron or Karl you will have an enjoyable shopping experience. More