Graff Chevrolet Company - Service Center

DO NOT buy from Graff Chevrolet!! I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in th I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in the shop!!! More

No customer contact . . . On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never recei On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never received an email or call. Never got the part. On Thursday August 21st I made an on line appointment for my wife's 2002 Firebird Trans AM. The appointment was for 9:00 AM Friday morning, the 22nd. I arrived at 9:00 AM and got it into the shop. At 5:30 this afternoon I called the dealership to check the status. I was told that my vehicle had not even been looked at. I asked why and was told that they were 3-4 days out on repairs. I told the person on the phone that I would be in to pick it up. I was livid. No one had called me, no one had told me that repairs were that far out. When I got to the dealership the service writer who took my vehicle told me that she was about to call customers at 6:00 PM. The dealership closes at 6:00 PM. I picked up my vehicle and told them that I would never be back. More

Droped off my car for body repair. When I got it backed it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. More

Over the years I have had the need for services by a auto dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. Texas They are prompt, efficient and most importantly courteous/respectful to your needs and wants about your auto repairs. They dont tell you what they cant do.... they let you know right up front what they can and will do to take care of your customer needs. Keep up the great work. I will always go back to Graff for any future needs with my automobile. THANK YOU VERY MUCH. More

I recently had a need for repairs following an accident. The job was done is less time than expected and with no need for any follow up. The personnel were courteous and professional in their dealings with The job was done is less time than expected and with no need for any follow up. The personnel were courteous and professional in their dealings with me and answered all of my questions. More