Graff Chevrolet Company - Service Center

The service was fantastic I am truly satisfied with My services that was done Rodney kept Me informed about the issues that was going on. Thank You Graff for work done to My standards. services that was done Rodney kept Me informed about the issues that was going on. Thank You Graff for work done to My standards. More

Great kind nice polite all of the employees were very friendly to me and answered all of my questions that I asked so that’s why I will always come back Thank you for your service and generosity 🙃😊 friendly to me and answered all of my questions that I asked so that’s why I will always come back Thank you for your service and generosity 🙃😊 More

He was very helpful with the process I appreciate that he was bilingual to communicate better overall amazing experience was bilingual to communicate better overall amazing experience More

The staff was helpful and friendly. My state inspection took about an 90 min total. My state inspection took about an 90 min total. More

I haven't received the call when my plates will arrive. Rene zavala Equinox 2020 Rene zavala Equinox 2020 More

Always pleased with service and staff where courtesy and professionalism are standard. Keep up the good work team! professionalism are standard. Keep up the good work team! More

They get the job done. and I'm happy with the services well done and good job and I'm happy with the services well done and good job More

Can they improve yes, but over all it was a good service. Thanks you, for the service provided Thanks you, for the service provided More

They were open right on time. They courteous, ask if we needed help with something else and offer free car wash They courteous, ask if we needed help with something else and offer free car wash More

Joe, the service worker, was amazing. However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing th However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing the car. It will be done in 10 minutes.” Yet, I ended up waiting for 40 more minutes with no follow-up after I was processed for a loan car and told to wait in the lobby. An hour later, I found out that I didn’t need the loan car because my car was actually ready, but it somehow wasn’t ready earlier. There was a lack of clarity and communication throughout the process. I waited for an hour and a half under the impression that I would be receiving a loan car, only to discover that my car was finished instead. Nothing was communicated to me regarding the delays in preparing the loan car. The situation could have been handled more efficiently, and clearer communication would have significantly reduced my frustration. More