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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
463 Reviews

463 Reviews of Graff Chevrolet Company - Service Center

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May 07, 2025

Was not satisfied I was told one price and got charger more plus I was told that I was going get a big discount and I didn’t they had my car over a month . More

by SELESTINEFEAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

I just want to say that buying us Taco and trying to get us out in a timely manner was so helpful. More

by MENARIVAS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Saldivar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

The service was friendly and professional. Diego was very knowledgeable about the vehicle that we purchased More

by FERGIEPJ07
Recommend Dealer
Yes
Employees Worked With
Diego Ruvalcaba
May 06, 2025 -

FERGIEPJ07 responded

Diego did a outstanding job in assisting me and my husband in looking for a vehicle that would work for us. Great customer service skills.

May 05, 2025

I recently had the pleasure of working with Mr. Michael Perez at Graff Chevrolet, and I can confidently say the level of service was nothing short of exceptional. From the moment I walked in, I was More

by DEBRA.BLUBAUGH
Recommend Dealer
Yes
Employees Worked With
Michael Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Did a. Nice work on repairs I would most definitely recommend getting repairs done here. More

by IVONSTJULIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Esmerelda Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m More

by payge.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
April 23, 2025

I was checked in within 10 min. very efficient, great service. I was very pleased. More

by CATWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
April 22, 2025

They don’t have any Customer Service they need to smile and not like they’re happy not depressed and mad cause they gotta work. More

by r.ruben63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winston Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the se More

by Tiny6879
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rosales
April 17, 2025

After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. More

by Tiny6879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rosales
2
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