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Graff Chevrolet Company

Grand Prairie, TX

4.3
577 Reviews
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1405 E Main St

Grand Prairie, TX

75050

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Showing 577 reviews

December 23, 2024

Very attentive, helpful and knowledgeable. Great vehicle and customer service. Convenient hours for busy people like me. More

by REYNA.FLORES80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
December 22, 2024

The dealership performed the work fast and efficiently. I took my truck in for a new engine. I thought it would take about a month, but it only took one week for parts yo arrive and another for installatio More

by INOHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
December 22, 2024

They overcharged for service. They will not Price match another dealership to a reasonable labor cost. Their management is the rudest and most unprofessional I've ever dealt with. More

by disgusted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown name of childish and disrespectful employee
December 21, 2024

Came in to get service which was not accomplished by the service center 4 days prior. They took no ownership of the lack of communication; made it seem like it was our problem. We’ve purchased 3 new vehicle More

by BHAM_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rosales
December 21, 2024

Polite and professional . Did go slower than anticipated but not bad expecting businesses to be shorthanded More

by JOHNRG35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jas Gill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Conlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

One of the best transactions at a dealership. I did not feel pressured in anyway. I got to try out 3 different model cars and liked them all. This dealership was small compared to others I have d More

by k10andmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Aguilar
December 20, 2024

Service not accomplished as requested; customer service sub-standard; led to believe everything was done More

by BHAM_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Zamora
December 19, 2024

Sales consultant was amazing and helpful. The sales manager acted as if I was invisible did not acknowledge me. There in inventory posted online does not match what is available at the 3 deal More

by WM67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Paba
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

I have had great experiences, and not so great experiences. My vehicle was there for three full days, and nothing was accomplished. Then I was charged for it. Then a week later, reimbursed. More

by R. Trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

I had a issue and the manager was right on it and addressed my concerns More

by CLAYTON.BROOKS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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